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    Is there anyy Official info how to move all data from Movescount to Suunto App?

    Digital service transition
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    • M
      Maciej @Mff73 last edited by

      @Mff73 I got an e-mail from Suunto confirming the transfer has been accomplished. There’s definitely an issue. Unfortunately there’s no other way to tranfer moves to Suunto App because SA doesn’t have such feature as “import workouts from GPX files”.

      Mff73 Dimitrios Kanellopoulos 2 Replies Last reply Reply Quote 0
      • Mff73
        Mff73 Platinum Member @Maciej last edited by

        @Maciej
        So yes, it looks like an issue.
        Then I think, @Dimitrios-Kanellopoulos is the only master to advice if a support ticket is worth.

        Suunto Spartan Ultra (since 2016) FW: 2.8.24
        SA: 4.42+
        Android 10, Galaxy S10e

        1 Reply Last reply Reply Quote 0
        • Dimitrios Kanellopoulos
          Dimitrios Kanellopoulos Community Manager @Maciej last edited by

          @Maciej you got an email of success but nothing in your app ?

          Android Developer @Suunto
          Creator of Quantified-Self.io
          youtube.com/c/dimitrioskanellopoulos

          Mff73 1 Reply Last reply Reply Quote 0
          • Mff73
            Mff73 Platinum Member @Dimitrios Kanellopoulos last edited by

            @Dimitrios-Kanellopoulos said in Is there anyy Official info how to move all data from Movescount to Suunto App?:

            @Maciej you got an email of success but nothing in your app ?

            Not nothing, but it misses 130 moves during a date range.

            Suunto Spartan Ultra (since 2016) FW: 2.8.24
            SA: 4.42+
            Android 10, Galaxy S10e

            Dimitrios Kanellopoulos 1 Reply Last reply Reply Quote 1
            • Dimitrios Kanellopoulos
              Dimitrios Kanellopoulos Community Manager @Mff73 last edited by

              @Mff73 I d contact support for this 😕

              Android Developer @Suunto
              Creator of Quantified-Self.io
              youtube.com/c/dimitrioskanellopoulos

              M 1 Reply Last reply Reply Quote 0
              • M
                Maciej @Dimitrios Kanellopoulos last edited by

                @Dimitrios-Kanellopoulos I don’t remember what was in the app. Now I can see the both account Suunto App and Movescount are connected in SA.

                Mff73 1 Reply Last reply Reply Quote 0
                • Mff73
                  Mff73 Platinum Member @Maciej last edited by

                  @Maciej said in Is there anyy Official info how to move all data from Movescount to Suunto App?:

                  @Dimitrios-Kanellopoulos I don’t remember what was in the app. Now I can see the both account Suunto App and Movescount are connected in SA.

                  Please consider that accounts MC and SA are not really “connected” but more consider that you have triggered the “OneShot full transfer” from MC to SA.
                  No new moves from movescount will be transfered, it is not a connection, not a sync link.

                  For your case, only support can analyze your missing moves and see what to do.

                  Suunto Spartan Ultra (since 2016) FW: 2.8.24
                  SA: 4.42+
                  Android 10, Galaxy S10e

                  M 2 Replies Last reply Reply Quote 1
                  • M
                    Maciej @Mff73 last edited by

                    @Mff73 Who should I contact?

                    1 Reply Last reply Reply Quote 0
                    • R
                      RebeccaCarlson637 Banned last edited by sartoric

                      Do you have an estimated for the data transfer to happen for Ambit3?
                      [WhatsApp Status Attitude]
                      [WhatsApp Video Download Funny]

                      Dimitrios Kanellopoulos 1 Reply Last reply Reply Quote -3
                      • Dimitrios Kanellopoulos
                        Dimitrios Kanellopoulos Community Manager @RebeccaCarlson637 last edited by

                        @RebeccaCarlson637 no but I can ban you easily 😄 (making a joke here )

                        Screenshot 2019-12-17 at 21.50.34.png

                        Android Developer @Suunto
                        Creator of Quantified-Self.io
                        youtube.com/c/dimitrioskanellopoulos

                        Saketo Nemo M 2 Replies Last reply Reply Quote 4
                        • Saketo Nemo
                          Saketo Nemo Moderator @Dimitrios Kanellopoulos last edited by

                          @Dimitrios-Kanellopoulos
                          Oh god !
                          😂 😂 😂 😂 😂 😂

                          1 Reply Last reply Reply Quote 0
                          • M
                            margusl @Dimitrios Kanellopoulos last edited by

                            @Dimitrios-Kanellopoulos , when keeping those clickbait links, doesn’t that make the mission of the spam account kind of… complete 😐 ?

                            1 Reply Last reply Reply Quote 2
                            • M
                              Maciej @Mff73 last edited by

                              @Mff73 I contactet support 3 months ago. Every month they get back to me thanking for my patience and asking the same questions:
                              OS version
                              Suunto App version
                              Movescount version
                              etc.
                              They’ve done nothing so far to help me. I’m afraid there’s no way to transfer missing moves from Movescount to Suunto App. I’m very dissapointed with their support and I’m considering changing my watch and buying some product from competition as I’ve lost my moves, anyhow. I don’t understand their attitude to their customers. Somebody buys a Suunto device, uses it, they change software, you loose your moves and what they say? They don’t care 🙂

                              freeheeler N 2 Replies Last reply Reply Quote 0
                              • freeheeler
                                freeheeler @Maciej last edited by

                                @Maciej
                                I’m not sure if the complete upload of MC history to SA is “already” open for Ambit series… but when I was still using my Ambit only, I noticed anything before 2018 was not loaded into SA.
                                I would not worry too much yet.
                                You still see your data in MC, right?

                                S9B X-Alps
                                SA on Pixel 4a 5G / and on Chromebook

                                M 1 Reply Last reply Reply Quote 0
                                • M
                                  Maciej @freeheeler last edited by

                                  @TELE-HO in MC yes, I do but this is one shot transfer so doing it there’s no second chance.

                                  Mff73 1 Reply Last reply Reply Quote 0
                                  • Mff73
                                    Mff73 Platinum Member @Maciej last edited by

                                    @Maciej
                                    Bad news.
                                    How many moves are you missing ?

                                    Suunto Spartan Ultra (since 2016) FW: 2.8.24
                                    SA: 4.42+
                                    Android 10, Galaxy S10e

                                    freeheeler 1 Reply Last reply Reply Quote 0
                                    • freeheeler
                                      freeheeler @Mff73 last edited by

                                      @Mff73
                                      bad news means MC to SA transfer is completed for Ambit watches, too? I did not catch that as I upgraded to S9B and got the upload imediately.

                                      how about creating a second SA account and give it another try?

                                      S9B X-Alps
                                      SA on Pixel 4a 5G / and on Chromebook

                                      M Mff73 3 Replies Last reply Reply Quote 0
                                      • M
                                        Maciej @freeheeler last edited by Maciej

                                        This post is deleted!
                                        1 Reply Last reply Reply Quote 0
                                        • M
                                          Maciej @freeheeler last edited by

                                          @TELE-HO You can’t. I have already tried. “You have already transfered your moves to another account. it can be done only once”.

                                          1 Reply Last reply Reply Quote 0
                                          • Mff73
                                            Mff73 Platinum Member @freeheeler last edited by

                                            @TELE-HO said in Is there anyy Official info how to move all data from Movescount to Suunto App?:

                                            @Mff73
                                            bad news means MC to SA transfer is completed for Ambit watches, too? I did not catch that as I upgraded to S9B and got the upload imediately.

                                            I think yes (thought i read it somewhere : all watch are ok to sync)

                                            how about creating a second SA account and give it another try?

                                            Not possible : MC account is now flagged as “Synced” and it is only one shot.

                                            Suunto Spartan Ultra (since 2016) FW: 2.8.24
                                            SA: 4.42+
                                            Android 10, Galaxy S10e

                                            freeheeler 1 Reply Last reply Reply Quote 1
                                            • freeheeler
                                              freeheeler @Mff73 last edited by

                                              @Mff73
                                              looks like @Dimitrios-Kanellopoulos is the best address for @Maciej ✊

                                              S9B X-Alps
                                              SA on Pixel 4a 5G / and on Chromebook

                                              Mff73 1 Reply Last reply Reply Quote 0
                                              • Mff73
                                                Mff73 Platinum Member @freeheeler last edited by

                                                @TELE-HO
                                                i can’t say better thing 😉

                                                Suunto Spartan Ultra (since 2016) FW: 2.8.24
                                                SA: 4.42+
                                                Android 10, Galaxy S10e

                                                1 Reply Last reply Reply Quote 1
                                                • N
                                                  nseslija Bronze Member @Maciej last edited by

                                                  @Maciej if I can remember correctly I transfer my moves to SA via MC -> Sport Tracker link… way before Suunto introduce direct MC -> SA transfer.

                                                  Ambit 2S
                                                  Ambit 3 Peak
                                                  Suunto 9 baro

                                                  freeheeler M 2 Replies Last reply Reply Quote 1
                                                  • freeheeler
                                                    freeheeler @nseslija last edited by

                                                    @nseslija
                                                    if I remember correct this is what created gaps in the alti graph

                                                    S9B X-Alps
                                                    SA on Pixel 4a 5G / and on Chromebook

                                                    1 Reply Last reply Reply Quote 0
                                                    • M
                                                      Maciej @nseslija last edited by

                                                      @nseslija how exactly did you do that?

                                                      N freeheeler 2 Replies Last reply Reply Quote 0
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