Is there anyy Official info how to move all data from Movescount to Suunto App?

[Mff73]

@Maciej
So yes, it looks like an issue.
Then I think, @Dimitrios-Kanellopoulos is the only master to advice if a support ticket is worth.

[Dimitrios Kanellopoulos]

@Maciej you got an email of success but nothing in your app ?

[Mff73]

@Dimitrios-Kanellopoulos said in Is there anyy Official info how to move all data from Movescount to Suunto App?:

@Maciej you got an email of success but nothing in your app ?

Not nothing, but it misses 130 moves during a date range.

[Dimitrios Kanellopoulos]

@Mff73 I d contact support for this

[Maciej]

@Dimitrios-Kanellopoulos I don’t remember what was in the app. Now I can see the both account Suunto App and Movescount are connected in SA.

[Mff73]

@Maciej said in Is there anyy Official info how to move all data from Movescount to Suunto App?:

@Dimitrios-Kanellopoulos I don’t remember what was in the app. Now I can see the both account Suunto App and Movescount are connected in SA.

Please consider that accounts MC and SA are not really “connected” but more consider that you have triggered the “OneShot full transfer” from MC to SA.
No new moves from movescount will be transfered, it is not a connection, not a sync link.

For your case, only support can analyze your missing moves and see what to do.

[Maciej]

@Mff73 Who should I contact?

[RebeccaCarlson637]

Do you have an estimated for the data transfer to happen for Ambit3?
[WhatsApp Status Attitude]
[WhatsApp Video Download Funny]

[Dimitrios Kanellopoulos]

@RebeccaCarlson637 no but I can ban you easily (making a joke here )

[Saketo Nemo]

@Dimitrios-Kanellopoulos
Oh god !

[margusl]

@Dimitrios-Kanellopoulos , when keeping those clickbait links, doesn’t that make the mission of the spam account kind of… complete ?

[Maciej]

@Mff73 I contactet support 3 months ago. Every month they get back to me thanking for my patience and asking the same questions:
OS version
Suunto App version
Movescount version
etc.
They’ve done nothing so far to help me. I’m afraid there’s no way to transfer missing moves from Movescount to Suunto App. I’m very dissapointed with their support and I’m considering changing my watch and buying some product from competition as I’ve lost my moves, anyhow. I don’t understand their attitude to their customers. Somebody buys a Suunto device, uses it, they change software, you loose your moves and what they say? They don’t care

[freeheeler]

@Maciej
I’m not sure if the complete upload of MC history to SA is “already” open for Ambit series… but when I was still using my Ambit only, I noticed anything before 2018 was not loaded into SA.
I would not worry too much yet.
You still see your data in MC, right?

[Maciej]

@TELE-HO in MC yes, I do but this is one shot transfer so doing it there’s no second chance.

[Mff73]

@Maciej
Bad news.
How many moves are you missing ?

[freeheeler]

@Mff73
bad news means MC to SA transfer is completed for Ambit watches, too? I did not catch that as I upgraded to S9B and got the upload imediately.

how about creating a second SA account and give it another try?

[Maciej]

This post is deleted!

[Maciej]

@TELE-HO You can’t. I have already tried. “You have already transfered your moves to another account. it can be done only once”.

[Mff73]

@TELE-HO said in Is there anyy Official info how to move all data from Movescount to Suunto App?:

@Mff73
bad news means MC to SA transfer is completed for Ambit watches, too? I did not catch that as I upgraded to S9B and got the upload imediately.

I think yes (thought i read it somewhere : all watch are ok to sync)

how about creating a second SA account and give it another try?

Not possible : MC account is now flagged as “Synced” and it is only one shot.

[freeheeler]

@Mff73
looks like @Dimitrios-Kanellopoulos is the best address for @Maciej