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    Is there anyy Official info how to move all data from Movescount to Suunto App?

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    • Alan Košuta
      Alan Košuta last edited by

      Hello all.
      I have a problem with tansfering history data from movescount to suunto app. I did everything that the instructions told me. The apps are connected but I cant see the history yet. I also cant see the progress bar of any kind so I dont even know if its working. Im talking about mobile apps.

      1 Reply Last reply Reply Quote 0
      • karel louda
        karel louda Bronze Member @borgelkranz last edited by

        @borgelkranz
        Answer from Suunto Support.

        Thank you for contacting Suunto Customer Support.

        Unfortunately, you can’t do a second attempt on importing your old Sports-Tracker account to a new one. We apologize for this inconvenience but we don’t have features to import your old activities on a second attempt in Suunto App.

        If you have other concerns, don’t hesitate to contact us.

        Sincerely,
        Raphael
        Suunto Customer Support Team

        B suzzlo 2 Replies Last reply Reply Quote 0
        • B
          borgelkranz Bronze Member @karel louda last edited by

          @karel-louda disappointing ☹

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          • suzzlo
            suzzlo Moderator @karel louda last edited by

            @karel-louda no idea if it could work: creating new SA account and linking with MC?

            Mff73 1 Reply Last reply Reply Quote 0
            • Mff73
              Mff73 Platinum Member @suzzlo last edited by

              @suzzlo said in Is there anyy Official info how to move all data from Movescount to Suunto App?:

              @karel-louda no idea if it could work: creating new SA account and linking with MC?

              It won’t work as MC account is then flagged as synced.
              It is technically feasible for Suunto to unflag and let a second sync (done for me after some sync test before official release) , but surely they don’t want to do it for everyone request it.

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              • K
                KarlMyers840 Banned last edited by

                Threads should stay focused on one topic/problem/bug/suggestion etc.
                [Whatsapp status romantic]((https://whatsstatus.org/)
                Whatsapp status video romantic

                1 Reply Last reply Reply Quote -5
                • M
                  Maciej last edited by

                  @Dimitrios-Kanellopoulos
                  I’ve transferred my moves from Movescount to Suunto App but there’s some issue. All my moves from 22/03/2017 untill now have been transferred correctly but no moves from 06/04/2016 until 21/03/2017. There are more than 130 moves that still have to be transferred. I’ve been using my Suunto Ambit 3 Peak and don’t want to change it to any other brand. I’m trying to transfer moves once again but the app doesn’t allow it. It’s intended to be done only once. Is there any chance Suunto alows me to do it again or do it for me? I don’t want to lose more than 130 moves.
                  Kind regards
                  Maciej

                  Mff73 freeheeler 2 Replies Last reply Reply Quote 0
                  • Mff73
                    Mff73 Platinum Member @Maciej last edited by

                    @Maciej said in Is there anyy Official info how to move all data from Movescount to Suunto App?:

                    @Dimitrios-Kanellopoulos
                    I’ve transferred my moves from Movescount to Suunto App but there’s some issue. All my moves from 22/03/2017 untill now have been transferred correctly but no moves from 06/04/2016 until 21/03/2017. There are more than 130 moves that still have to be transferred. I’ve been using my Suunto Ambit 3 Peak and don’t want to change it to any other brand. I’m trying to transfer moves once again but the app doesn’t allow it. It’s intended to be done only once. Is there any chance Suunto alows me to do it again or do it for me? I don’t want to lose more than 130 moves.
                    Kind regards
                    Maciej

                    Your moves from MC are not lost 🙂
                    Do you receive the mail from Suunto stating that transfer is completed ? If not, it could take still sometime to complete.
                    But if yes, you have have an issue.

                    M 1 Reply Last reply Reply Quote 0
                    • freeheeler
                      freeheeler @Maciej last edited by freeheeler

                      @Maciej
                      you’ve got an ambit and as I remember the full transfer from MC to SA is not open yet for users with older watches.
                      I could also only transfer activities until January 2018, when ambit was my only watch. Everything before was not transferred.
                      When I logged in with my new S9B I could start the entire transfer.

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                      • M
                        Maciej @Mff73 last edited by

                        @Mff73 I got an e-mail from Suunto confirming the transfer has been accomplished. There’s definitely an issue. Unfortunately there’s no other way to tranfer moves to Suunto App because SA doesn’t have such feature as “import workouts from GPX files”.

                        Mff73 Dimitrios Kanellopoulos 2 Replies Last reply Reply Quote 0
                        • Mff73
                          Mff73 Platinum Member @Maciej last edited by

                          @Maciej
                          So yes, it looks like an issue.
                          Then I think, @Dimitrios-Kanellopoulos is the only master to advice if a support ticket is worth.

                          1 Reply Last reply Reply Quote 0
                          • Dimitrios Kanellopoulos
                            Dimitrios Kanellopoulos Community Manager @Maciej last edited by

                            @Maciej you got an email of success but nothing in your app ?

                            Mff73 1 Reply Last reply Reply Quote 0
                            • Mff73
                              Mff73 Platinum Member @Dimitrios Kanellopoulos last edited by

                              @Dimitrios-Kanellopoulos said in Is there anyy Official info how to move all data from Movescount to Suunto App?:

                              @Maciej you got an email of success but nothing in your app ?

                              Not nothing, but it misses 130 moves during a date range.

                              Dimitrios Kanellopoulos 1 Reply Last reply Reply Quote 1
                              • Dimitrios Kanellopoulos
                                Dimitrios Kanellopoulos Community Manager @Mff73 last edited by

                                @Mff73 I d contact support for this 😕

                                M 1 Reply Last reply Reply Quote 0
                                • M
                                  Maciej @Dimitrios Kanellopoulos last edited by

                                  @Dimitrios-Kanellopoulos I don’t remember what was in the app. Now I can see the both account Suunto App and Movescount are connected in SA.

                                  Mff73 1 Reply Last reply Reply Quote 0
                                  • Mff73
                                    Mff73 Platinum Member @Maciej last edited by

                                    @Maciej said in Is there anyy Official info how to move all data from Movescount to Suunto App?:

                                    @Dimitrios-Kanellopoulos I don’t remember what was in the app. Now I can see the both account Suunto App and Movescount are connected in SA.

                                    Please consider that accounts MC and SA are not really “connected” but more consider that you have triggered the “OneShot full transfer” from MC to SA.
                                    No new moves from movescount will be transfered, it is not a connection, not a sync link.

                                    For your case, only support can analyze your missing moves and see what to do.

                                    M 2 Replies Last reply Reply Quote 1
                                    • M
                                      Maciej @Mff73 last edited by

                                      @Mff73 Who should I contact?

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                                      • R
                                        RebeccaCarlson637 Banned last edited by sartoric

                                        Do you have an estimated for the data transfer to happen for Ambit3?
                                        [WhatsApp Status Attitude]
                                        [WhatsApp Video Download Funny]

                                        Dimitrios Kanellopoulos 1 Reply Last reply Reply Quote -3
                                        • Dimitrios Kanellopoulos
                                          Dimitrios Kanellopoulos Community Manager @RebeccaCarlson637 last edited by

                                          @RebeccaCarlson637 no but I can ban you easily 😄 (making a joke here )

                                          Screenshot 2019-12-17 at 21.50.34.png

                                          Saketo Nemo M 2 Replies Last reply Reply Quote 4
                                          • Saketo Nemo
                                            Saketo Nemo Moderator @Dimitrios Kanellopoulos last edited by

                                            @Dimitrios-Kanellopoulos
                                            Oh god !
                                            😂 😂 😂 😂 😂 😂

                                            1 Reply Last reply Reply Quote 0
                                            • M
                                              margusl Gold Members @Dimitrios Kanellopoulos last edited by

                                              @Dimitrios-Kanellopoulos , when keeping those clickbait links, doesn’t that make the mission of the spam account kind of… complete 😐 ?

                                              1 Reply Last reply Reply Quote 2
                                              • M
                                                Maciej @Mff73 last edited by

                                                @Mff73 I contactet support 3 months ago. Every month they get back to me thanking for my patience and asking the same questions:
                                                OS version
                                                Suunto App version
                                                Movescount version
                                                etc.
                                                They’ve done nothing so far to help me. I’m afraid there’s no way to transfer missing moves from Movescount to Suunto App. I’m very dissapointed with their support and I’m considering changing my watch and buying some product from competition as I’ve lost my moves, anyhow. I don’t understand their attitude to their customers. Somebody buys a Suunto device, uses it, they change software, you loose your moves and what they say? They don’t care 🙂

                                                freeheeler N 2 Replies Last reply Reply Quote 0
                                                • freeheeler
                                                  freeheeler @Maciej last edited by

                                                  @Maciej
                                                  I’m not sure if the complete upload of MC history to SA is “already” open for Ambit series… but when I was still using my Ambit only, I noticed anything before 2018 was not loaded into SA.
                                                  I would not worry too much yet.
                                                  You still see your data in MC, right?

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                                                  • M
                                                    Maciej @freeheeler last edited by

                                                    @TELE-HO in MC yes, I do but this is one shot transfer so doing it there’s no second chance.

                                                    Mff73 1 Reply Last reply Reply Quote 0
                                                    • Mff73
                                                      Mff73 Platinum Member @Maciej last edited by

                                                      @Maciej
                                                      Bad news.
                                                      How many moves are you missing ?

                                                      freeheeler 1 Reply Last reply Reply Quote 0
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