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    Ambit 3 Peak Support

    Digital service transition
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    • T
      Tom Wilsher last edited by

      Hi, can you please clarify whether the Ambit 3 Peak will be fully compatible with all the same features in the app as the newer watches? For example, sport modes, GPS route upload etc.

      Thanks.

      jthomi C 2 Replies Last reply Reply Quote 9
      • sartoric
        sartoric Moderator last edited by sartoric

        Cmon … a new thread for the same topic ?
        Please, search the forum before opening a new one

        https://forum.suunto.com/topic/1762/ambit-3-sport
        https://forum.suunto.com/topic/1719/ambit-3-peak-suunto-app-sports-mode-customisation

        … and you’ll find more info in other discussions

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        1 Reply Last reply Reply Quote 2
        • jthomi
          jthomi Moderator @Tom Wilsher last edited by

          Hello Tom and welcome to the forum!

          Right now all the answer we have here you can find in the two links mentioned in the post above my entry. No one here in this forum can clarify what you want right now. I know it is a long topic right now, but you may find some more info there.

          @Tom-Wilsher said in Ambit 3 Peak Support:

          Hi, can you please clarify whether the Ambit 3 Peak will be fully compatible with all the same features in the app as the newer watches? For example, sport modes, GPS route upload etc.

          Thanks.

          1 Reply Last reply Reply Quote 0
          • T
            Tom Wilsher last edited by

            Hi, thanks. Should have spotted the earlier post but still lots of vague responses. Talk of roadmaps but nothing much concrete!

            jthomi 1 Reply Last reply Reply Quote 2
            • jthomi
              jthomi Moderator @Tom Wilsher last edited by

              Well, sadly you have to get used to “nothing much concrete” here. There won’t be a roadmap of features coming, nor any official announcement about the features you are hoping for. Its a slow progress in the app as well, but I think there will be some announcement in the coming months. But we just don’t know here.

              @Tom-Wilsher said in Ambit 3 Peak Support:

              Hi, thanks. Should have spotted the earlier post but still lots of vague responses. Talk of roadmaps but nothing much concrete!

              1 Reply Last reply Reply Quote 1
              • comfortably_numb
                comfortably_numb Bronze Member last edited by

                All Ambit 3 users need a way to put routes on their watches via the new app when Movescount closes. It’s very worrying that it is not clear whether we will be able to do this. These are expensive bits of kit and I really cannot afford to replace two Ambit 3 watches. @suunto-admin please clarify.

                Dimitrios Kanellopoulos 1 Reply Last reply Reply Quote 1
                • Dimitrios Kanellopoulos
                  Dimitrios Kanellopoulos Community Manager @comfortably_numb last edited by

                  @Tim-Shiles The service is not shutdown yet. That will happen in 2020. Till then there will be development in the new App that already supports basic A3/Traverse support.

                  Community Manager / Admin @Suunto
                  Creator of Quantified-Self.io
                  youtube.com/c/dimitrioskanellopoulos

                  1 Reply Last reply Reply Quote 0
                  • comfortably_numb
                    comfortably_numb Bronze Member last edited by

                    We need the same functionality in the new app that we currently have in Movescount. Rather than leave people in the dark about this, why not provide some reassurance now? Downloading routes onto my Ambit 3 is what I use the most.

                    Dimitrios Kanellopoulos 1 Reply Last reply Reply Quote 5
                    • Dimitrios Kanellopoulos
                      Dimitrios Kanellopoulos Community Manager @comfortably_numb last edited by

                      @Tim-Shiles I will say it again perhaps. This is an announcement for 2020 summer the earliest. Currently there is no Route support for A3 in the Suunto app.

                      Its been 24h perhaps a bit more since the news are out and more news will follow. Till then please wait and the news will come to your email and every channel.

                      Please use movescount for now

                      Community Manager / Admin @Suunto
                      Creator of Quantified-Self.io
                      youtube.com/c/dimitrioskanellopoulos

                      comfortably_numb 1 Reply Last reply Reply Quote 0
                      • comfortably_numb
                        comfortably_numb Bronze Member @Dimitrios Kanellopoulos last edited by

                        @Dimitrios-Kanellopoulos @suunto-admin well, you really should have thought a bit more about your messaging before sending that email and the likely response from your customers with older models. If you cannot give any reassurance now then you clearly did not anticipate these customers’ feelings. At the very least you’ve made a lot of people very concerned about what the future holds for their Ambit 3s, and at worst you are about to lose a lot of loyal customers if they cannot use the FULL functionality of their Ambit 3s post summer 2020. Who made the ridiculous decision to make Ambit 3 and earlier watches effectively obsolete? I suggest you get your customer focus sorted because there are a lot of unhappy people already.

                        Dimitrios Kanellopoulos 1 Reply Last reply Reply Quote 7
                        • Dimitrios Kanellopoulos
                          Dimitrios Kanellopoulos Community Manager @comfortably_numb last edited by

                          @Tim-Shiles I am not going to debate this with you. I am the messenger. Thanks.
                          I am trying to express to you that route support for A3 in Suunto app is not a feature denied and you need to hit the messenger thanks 😞

                          Community Manager / Admin @Suunto
                          Creator of Quantified-Self.io
                          youtube.com/c/dimitrioskanellopoulos

                          comfortably_numb 1 Reply Last reply Reply Quote 0
                          • comfortably_numb
                            comfortably_numb Bronze Member @Dimitrios Kanellopoulos last edited by

                            @Dimitrios-Kanellopoulos your status of Community Manager suggests you work for Suunto. If this is not the case then please pass on my concerns to Suunto. Thank you.

                            Dimitrios Kanellopoulos 1 Reply Last reply Reply Quote 2
                            • Dimitrios Kanellopoulos
                              Dimitrios Kanellopoulos Community Manager @comfortably_numb last edited by

                              @Tim-Shiles I am working for Suunto as a contractor but my job is not to debate here. I work as a digitial marker specialist in AmerSports. I do help with the forum and can bring back and forth feedback.

                              Community Manager / Admin @Suunto
                              Creator of Quantified-Self.io
                              youtube.com/c/dimitrioskanellopoulos

                              comfortably_numb 1 Reply Last reply Reply Quote 0
                              • comfortably_numb
                                comfortably_numb Bronze Member @Dimitrios Kanellopoulos last edited by

                                @Dimitrios-Kanellopoulos it’s just Suunto’s lack of customer empathy which staggers me. How did they expect Ambit 3 customers to react? I don’t want a debate either, I want subststantive answers. I’ve made my point so I’ll leave it there and trust that Suunto are listening!

                                D Dimitrios Kanellopoulos 2 Replies Last reply Reply Quote 4
                                • D
                                  Droro @comfortably_numb last edited by

                                  @Tim-Shiles empathy and business decisions often do not correlate.

                                  comfortably_numb 1 Reply Last reply Reply Quote 0
                                  • Dimitrios Kanellopoulos
                                    Dimitrios Kanellopoulos Community Manager @comfortably_numb last edited by

                                    @Tim-Shiles they are as I am reporting everything that has been talked here.

                                    To be honest with you , on a personal note, I don’t fear about the A3/Traverse but rather about non BT devices (A2 etc)

                                    Community Manager / Admin @Suunto
                                    Creator of Quantified-Self.io
                                    youtube.com/c/dimitrioskanellopoulos

                                    D 1 Reply Last reply Reply Quote 2
                                    • comfortably_numb
                                      comfortably_numb Bronze Member @Droro last edited by

                                      @Droro clearly 😡

                                      1 Reply Last reply Reply Quote 1
                                      • C
                                        craigintransit @Tom Wilsher last edited by

                                        As someone who just bought an ambit3 peak over the holidays I’m seriously debating whether I should return it before the return period is up.

                                        1 Reply Last reply Reply Quote 5
                                        • C
                                          climbrunfly last edited by

                                          Hi, just to echo what has been already said, as an Ambit3 user, I am very disappointed with Suunto for what is happening. I expected more from you as a company. I will definitely be reconsidering any purchases in the future and will also be thinking about returning the Ambit3 as the company is setting a deadline to the product life. This is contrary to many consumer protection laws.

                                          1 Reply Last reply Reply Quote 4
                                          • Brad_Olwin
                                            Brad_Olwin Moderator last edited by

                                            For those with A3 devices, I would wait a bit, you have 1.5 years and I suspect that more will become clearer in the coming weeks.

                                            1 Reply Last reply Reply Quote 0
                                            • D
                                              dalbocha @Dimitrios Kanellopoulos last edited by

                                              @Dimitrios-Kanellopoulos Does it means there are (maybe) plans to support routing download and (hopefully) adjusting of data screens?

                                              freeheeler 1 Reply Last reply Reply Quote 0
                                              • freeheeler
                                                freeheeler @dalbocha last edited by

                                                @dalbocha
                                                Brad Olwin said in January “in the coming weeks”…
                                                doesn’t matter how many weeks, they’re all coming 😉
                                                so we’re waiting patiently 🙂
                                                and enjoy MC a bit longer 👍

                                                lohtse 1 Reply Last reply Reply Quote 1
                                                • lohtse
                                                  lohtse @freeheeler last edited by

                                                  @TELE-HO said in Ambit 3 Peak Support:

                                                  @dalbocha
                                                  Brad Olwin said in January “in the coming weeks”…
                                                  doesn’t matter how many weeks, they’re all coming 😉
                                                  so we’re waiting patiently 🙂
                                                  and enjoy MC a bit longer 👍

                                                  not much longer lol… I am hoping they sort things out soon…

                                                  Ambit 3 Peak with HRM, Movescount on Samsung S6 Active,Android 7.1.2…Suunto app installed for test only…

                                                  1 Reply Last reply Reply Quote 4
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