Ambit 3 Peak Support

comfortably_numb

@Dimitrios-Kanellopoulos @suunto-admin well, you really should have thought a bit more about your messaging before sending that email and the likely response from your customers with older models. If you cannot give any reassurance now then you clearly did not anticipate these customers’ feelings. At the very least you’ve made a lot of people very concerned about what the future holds for their Ambit 3s, and at worst you are about to lose a lot of loyal customers if they cannot use the FULL functionality of their Ambit 3s post summer 2020. Who made the ridiculous decision to make Ambit 3 and earlier watches effectively obsolete? I suggest you get your customer focus sorted because there are a lot of unhappy people already.

Dimitrios Kanellopoulos

@Tim-Shiles I am not going to debate this with you. I am the messenger. Thanks.
I am trying to express to you that route support for A3 in Suunto app is not a feature denied and you need to hit the messenger thanks

comfortably_numb

@Dimitrios-Kanellopoulos your status of Community Manager suggests you work for Suunto. If this is not the case then please pass on my concerns to Suunto. Thank you.

Dimitrios Kanellopoulos

@Tim-Shiles I am working for Suunto as a contractor but my job is not to debate here. I work as a digitial marker specialist in AmerSports. I do help with the forum and can bring back and forth feedback.

comfortably_numb

@Dimitrios-Kanellopoulos it’s just Suunto’s lack of customer empathy which staggers me. How did they expect Ambit 3 customers to react? I don’t want a debate either, I want subststantive answers. I’ve made my point so I’ll leave it there and trust that Suunto are listening!

Droro

@Tim-Shiles empathy and business decisions often do not correlate.

Dimitrios Kanellopoulos

@Tim-Shiles they are as I am reporting everything that has been talked here.

To be honest with you , on a personal note, I don’t fear about the A3/Traverse but rather about non BT devices (A2 etc)

comfortably_numb

@Droro clearly

craigintransit

As someone who just bought an ambit3 peak over the holidays I’m seriously debating whether I should return it before the return period is up.

climbrunfly

Hi, just to echo what has been already said, as an Ambit3 user, I am very disappointed with Suunto for what is happening. I expected more from you as a company. I will definitely be reconsidering any purchases in the future and will also be thinking about returning the Ambit3 as the company is setting a deadline to the product life. This is contrary to many consumer protection laws.

Brad_Olwin

For those with A3 devices, I would wait a bit, you have 1.5 years and I suspect that more will become clearer in the coming weeks.

dalbocha

@Dimitrios-Kanellopoulos Does it means there are (maybe) plans to support routing download and (hopefully) adjusting of data screens?

freeheeler

@dalbocha
Brad Olwin said in January “in the coming weeks”…
doesn’t matter how many weeks, they’re all coming
so we’re waiting patiently
and enjoy MC a bit longer

lohtse

@TELE-HO said in Ambit 3 Peak Support:

@dalbocha
Brad Olwin said in January “in the coming weeks”…
doesn’t matter how many weeks, they’re all coming
so we’re waiting patiently
and enjoy MC a bit longer

not much longer lol… I am hoping they sort things out soon…