Important news concerning our digital services


  • Community Manager

    We launched Suunto app in Spring 2018 as the future of our digital services, with the desire of providing a better user experience for the Suunto community as a whole. If you haven’t checked out Suunto app yet, now is a great time!

    Since that time, we have added key functionality and features including activity-specific heatmaps and route planning (Suunto 9, Spartan) and sport mode customization (Suunto 9, Suunto 3 and Spartan). We have built basic compatibility for Ambit3 and Traverse watches (Move sync and GPS optimization) as well as EON Core and EON Steel Dive computers.

    We’ve also added key partner integrations (beginning with Strava) and just announced our Suunto Cloud API which will enable many more partner / sports services to connect to Suunto app and add unique benefits for the Suunto community.

    It is in this context that we will begin to wind down our previous service, Suunto Movescount, with a target of closing the service earliest in summer 2020. For all questions and information, we will be here to help all along the way and support with any inquiries you might have.

    A key note: Your data in Movescount is safe and your Move data will be transferrable to Suunto app regardless of the product you connect with. The actual transfer will be enabled in the coming months (Spring 2019).

    We will be communicating updates regularly through Suunto app, suunto.com, Suunto Movescount social media channels, forum.suunto.com, and via email newsletter.

    https://suunto.com/transition

    • When will the change happen and is immediate action needed?
      There will not be any immediate changes. Movescount.com and Movescount mobile app will be available until 2020. We wanted to share this information with you as soon as possible and we will keep you informed about updates regarding Movescount and the Move history transfer from Movescount to Suunto app.
      In the same way, we will keep you posted about exciting news on Suunto app. You can already now join the Suunto app community and discover our new service. Learn more about Suunto app

    • Which Suunto products are compatible with Suunto app?
      All mobile-connected Suunto products including Suunto 9, Suunto 3 Fitness, Suunto Spartan, Suunto Ambit3, Suunto Traverse and Traverse Alpha Collection watches and EON Steel and EON Core dive computers are compatible with Suunto app.

    • Suunto 3 Fitness, Suunto 9 and Spartan Collection watches
      The compatibility includes

      • synchronization of training data and ability to view and analyze workouts in Suunto app
      • synchronization of 24/7 data such as steps, calories and sleep data
      • enriching your trainings in Suunto app with images, videos and descriptions
      • ability to sync to sports services and other partners integrated to Suunto app
      • social sharing of trainings
      • notifications from your mobile phone on your watch
      • route planning and sport mode customization
      • watch GPS optimization
        All our effort and development work are focused on bringing the most relevant features and functionalities for these products to Sunnto app.
    • Ambit3, Traverse and Traverse Alpha Collection watches
      These Suunto products have basic compatibility from 18.12.2018 which includes

      • synchronization of training data and ability to view and analyze workouts
      • enriching your trainings in Suunto app with images, videos and descriptions
      • social sharing of trainings
      • notifications from your mobile phone on your watch
      • ability to sync to sports services and other partners integrated to Suunto app
      • watch GPS optimization
    • Ambit, Ambit2, M-series, T-series and Quest Collection watches
      These Suunto products will not be compatible with Suunto app due to no mobile connectivity (Bluetooth).
      We are excited to offer you the ability to transfer your Move history from Movescount to Suunto app and continue your experience with Suunto. We will inform you once the transfer is available.

    • *EON Steel and EON Core
      The compatiblity for these dive computers includes

      • synchronization of your full dive history to Suunto app directly from your dive computer
      • ability to view and analyze dives
      • enriching your dive logs in Suunto app with images and descriptions
      • share images of memorable dives to social media
      • We continue developing the Suunto app to provide an enriching user experience for
      • everyone in the Suunto community.
    • Other dive computers connecting to Movescount via DM5
      Suunto dive computers including D4i, D4i novo, D6i, D6i Novo, D9i, DX, Zoop, Zoop Novo, Vyper, Vyper Novo, Helo2, Vyper2 and Cobra2 will not be compatible with Suunto app due to no mobile connectivity (Bluetooth).

    • Which data can be transferred from  Movescount  to  Suunto app once the data transfer is available?
      The data transfer includes your Moves and the associated exercise data.
      Please note, Suunto app may not yet be displaying all exercise data, tables and graphs coming from Movescount. We are continuously enhancing Suunto app with the most relevant features for the entire community. 
      The data transfer does not include:

      • Personal information including body metrics
      • Routes
      • POIs
      • Suunto Movies
      • Groups you belong to
      • Events that you are attending
      • Training programs
      • Suunto Apps for your watch created by the Movescount community
      • Device settings
      • Your personal information including gender, age, weight and max HR, as well as routes stored on your Suunto watch will be synchronized to Suunto app once you connect your watch with the app. Please note that Suunto app does not display POIs as separate feature or as part of a route.

      Please know that you can export your personal information, POIs, routes and Move data in according, transferable formats (.FIT and .GPX files) from Movescount under Settings > Export > Download all your data.


  • Bronze Member

    A process that I would call inevitable. There is much talk of planning on this forum, announce now the closing of movescount that will take place not earlier than 18 months is good.

    I imagine that, as has happened so far, in the next year and a half Suunto App will be able to further improve and become the wonderful app that we all want.

    A question: will you also be able to access your activities via the web?

    it would be important. Both for data analysis and for what concerns the route planning


  • Community Manager

    @Saketo-Nemo

    A question: will you also be able to access your activities via the web?
    it would be important. Both for data analysis and for what concerns the route planning

    Lets spit the above into 2 answers.

    1. I bet there are better services than the current MC route implementation. You can use any service to get a GPX file sent directly to the Suunto app. From experience and feedback it’s actually faster than just the MC web (due to multiple syncs needed), also in the forum, we have covered a bit how to do this without a web provided ONLY by Suunto
    2. To the important part of the question: > " will you also be able to access your activities via the web?"
      I cannot answer with Yes or No. This will depend on the user feedback so please make sure to direct that feedback where it’s proper, that is partially here, surveys and customer support.

    Suunto is listening as of now to all the channels and feedback and as stated above will try todo what is needed for a rich experience.

    I hope this clarifies a bit and thanks a lot for the questions!


  • Bronze Member

    @Dimitrios-Kanellopoulos said in Important news concerning our digital services:

    Other dive computers connecting to Movescount via DM5

    … will not be compatible with Suunto app …

    This means that Suunto is ending the sync service for all older diving watches without any alternative? That must be a joke as the watches are still beeing sold! And also: Suunto is charging app. 60€ for a sync cable (which is ridiculous expensive for a simple cable) which is then completely useless?

    I hope that this decision is reconsidered again as this is extremely disappointing!


  • Bronze Member

    I don’t really understand what support you’re offering to Ambit 2 owners?? My Ambit 2 is still fully functional and I have no need to replace it. You say we will be able to “move your Move history” but no mention of what we can do with new moves we are recording. We need a web-based/computer connection option. Please don’t make my device redundant.


  • Bronze Member

    Well indeed!
    Moving forward is definitely for good, but - there is “but”, as always - and it is…

    Does the shutting down Movescount mean, that from mid-2020 I can throw my Ambit 2 Sapphire and my wife’s Ambit 2S out of the window? Watches still are insanely capable.

    What comes to my mind is an application to download recordings as .fit files to computer (here you have the codebase) and no need to keep the cloud service. At least this!!

    Sure, business needs and so on, but paying for two new watches out of the blue over €500 does not feel like a good idea. One of your heaviest competitors are allowing getting workouts simply by connecting watch to computer and having access to file system, where all .fit files are to be found…

    Greatly disappointed.
    Cheers
    Alex

    P.s.: sorry for reply, meant to entire thread but mis-clicked the button.


  • Bronze Member

    I agree with @runningispain ! I have an Ambit 2 which is functional. Are you telling us that after 2020 we won’t be able to send the data anywhere?

    I’ve been recommending suunto to my family and friends for years, but if this is true, take for granted I won’t be buying any suunto ever.



  • I don’t know if this is right place to ask but how I can apply right to test that new Cloud API? Tried to find place to do that, but didint’t…


  • Bronze Member

    I’m also very curious about the support for the Ambit2 watches.
    I think at least it must be possible to upload new data.
    And also that this data must be viewable at a website.
    Looking at a small screen to view the data isn’t very handy.
    And will this mean that all the routes that are made or collected are deleted?!?!


  • Community Manager

    Hi all and thanks already for the questions and feedback.

    Please allow me to answer at a later point once more and more questions are asked so I can group and come back to you with responses.

    PS: Rember please, don’t shoot the messenger.


  • Bronze Member

    @Dimitrios-Kanellopoulos said in Important news concerning our digital services:

    PS: Rember please, don’t shoot the messenger.

    So even you think this is a bad decision? 🙂



  • @Dimitrios-Kanellopoulos Actually - I have yet to find a better tool for route planning than movescount. There are a few ok ones, but the possibility of keeping a large set of possible routes on line and then with one click selecting them for use or not in an upcoming workout is as I understand it not, and will never be, possible in the app. If I have a large catalogue of GPS-files on line - how do I ‘send them directly to the Suunto app’? Please explain.


  • Bronze Member

    @Dimitrios-Kanellopoulos be honest, you knew that this post is going to explode after posting it? 😉
    the question is: are you sitting there with a big smile on your face when you see all that comming up (again) or are you already banging your head against the wall 😄


  • Bronze Member

    Could we please have a clear statement on how Ambit3 users will be able to customise their watch screens**, configure POIs*, add routes* and custom workouts to their devices***.
    '* Only possible on movescount.com
    ** Possible on movescount app and movescount.com
    *** Only possible on movescount app

    I regularly use all these features and they were all available when I purchased my Ambit3. I would not buy another Suunto product if features were removed from a device I already own.


  • Community Manager

    @awinkel To be honest no. But I do understand that people need web / better charts etc and most important the people with the devices that won’t be supported. For those devices I feel bad and I bet Suunto will do something about it.

    This is just the first announcement

    I am not the one taking decisions here and I am trying my best to communicate this back and forth.


  • Community Manager

    @gest83 I knew and I had to post this.

    I am like this today :

    1


  • Community Manager

    @Robert-Rundqvist How would you send that big catalog to MC ?


  • Bronze Member

    @Dimitrios-Kanellopoulos said in Important news concerning our digital services:

    @Saketo-Nemo

    A question: will you also be able to access your activities via the web?
    it would be important. Both for data analysis and for what concerns the route planning

    1. To the important part of the question: > " will you also be able to access your activities via the web?"

    I cannot answer with Yes or No. This will depend on the user feedback so please make sure to direct that feedback where it’s proper, that is partially here, surveys and customer support.

    Suunto is listening as of now to all the channels and feedback and as stated above will try todo what is needed for a rich experience.

    I hope this clarifies a bit and thanks a lot for the questions!

    So, people, un upvote for SuuntoApp Web interface!: https://forum.suunto.com/topic/1730/web-interface-for-suunto-app


  • Community Manager

    One thing I want some users here to focus on since its quite important:

    I am a bit surprised about the request for a statement now, when the actual ramp-down is almost 1,5 years THE EARLIEST to be honest, in regards to old products etc.

    Lets first see what updates are coming. 1.5y is quite a few time to get feedback to suunto and to see what Suunto will do - offer



  • @Dimitrios-Kanellopoulos said in Important news concerning our digital services:

    I bet there are better services than the current MC route implementation. You can use any service to get a GPX file sent directly to the Suunto app. From experience and feedback it’s actually faster than just the MC web (due to multiple syncs needed), also in the forum, we have covered a bit how to do this without a web provided ONLY by Suunto

    Sorry to disagree a little bit here, sure you are right that there are better services for route implementation, and we can send the GPX file, but lot of people like to have centralized functions. I mean, some people want, at least simple working function, and if you tell them that for a route planing they have to make the route in one web platform, later send it in some way to the phone and there import it, some people will give up. Now in MC you can plan a route, sync it, you have it in the watch and run. As an example, my father in law has a tom tom for monitoring his walks but he would like to have a more advanced watch with route following, but if I tell him what he would need to do to import/plan a route he will say that he do not want the watch. Of course, he and lots of us we would like plan a route in a big screen, not in a mobile and as per now, if we want a big screen we need MC or external services.

    As I have said in other posts if Suunto wants to use external tools its ok but Suunto should tell us which is the recommended one, make the integration with it and of course make that is free for the features that we already have in MC.

    On the other hand and returning to the big screen, this should be a must! Have a web/desktop app is a must, as it is be able to upload moves with cable. As an example, 3 months ago I got a firmware update in my phone that broke the Bluetooth for three months, I was only able to upload moves with cable and with my work phone, but not everybody has access to two phones.

    After saying that, I have confidence that in the next 18 months Suunto will put all the efforts and do a great job that won’t leave anybody hanging.



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  • Community Manager

    @Robert-Rundqvist that what exactly is your problem or asking? I am a bit confused here.
    Would it be nice @cosmecosta as well, to have a service to service integration or parsing of all routes?

    @Robert-Rundqvist with the Suunto app, you can keep copies on the icloud or drive of your GPX routes and open then on demand with the app.



  • What you are going to do with the people that has more than one watch, as @jseguir has said in another post. Will we be able to link more than one watch to the app??


  • Community Manager

    @cosmecosta Just to be specific, we are partnering with other services to be able to send routes to your watch directly from the service it self.


  • Community Manager

    @cosmecosta I hope yes for multiple watch support.

    I cannot answer all questions on this moment and please do ASK for what you need here, or at any other channel. Your voice is heard.


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