Important news concerning our digital services

Saketo Nemo

A process that I would call inevitable. There is much talk of planning on this forum, announce now the closing of movescount that will take place not earlier than 18 months is good.

I imagine that, as has happened so far, in the next year and a half Suunto App will be able to further improve and become the wonderful app that we all want.

A question: will you also be able to access your activities via the web?

it would be important. Both for data analysis and for what concerns the route planning

Dimitrios Kanellopoulos

@Saketo-Nemo

A question: will you also be able to access your activities via the web?
it would be important. Both for data analysis and for what concerns the route planning

Lets spit the above into 2 answers.

I bet there are better services than the current MC route implementation. You can use any service to get a GPX file sent directly to the Suunto app. From experience and feedback it’s actually faster than just the MC web (due to multiple syncs needed), also in the forum, we have covered a bit how to do this without a web provided ONLY by Suunto
To the important part of the question: > " will you also be able to access your activities via the web?"
I cannot answer with Yes or No. This will depend on the user feedback so please make sure to direct that feedback where it’s proper, that is partially here, surveys and customer support.

Suunto is listening as of now to all the channels and feedback and as stated above will try todo what is needed for a rich experience.

I hope this clarifies a bit and thanks a lot for the questions!

gest83

@Dimitrios-Kanellopoulos said in Important news concerning our digital services:

Other dive computers connecting to Movescount via DM5
…
… will not be compatible with Suunto app …

This means that Suunto is ending the sync service for all older diving watches without any alternative? That must be a joke as the watches are still beeing sold! And also: Suunto is charging app. 60€ for a sync cable (which is ridiculous expensive for a simple cable) which is then completely useless?

I hope that this decision is reconsidered again as this is extremely disappointing!

runningispain

I don’t really understand what support you’re offering to Ambit 2 owners?? My Ambit 2 is still fully functional and I have no need to replace it. You say we will be able to “move your Move history” but no mention of what we can do with new moves we are recording. We need a web-based/computer connection option. Please don’t make my device redundant.

Alex Nedovizii

Well indeed!
Moving forward is definitely for good, but - there is “but”, as always - and it is…

Does the shutting down Movescount mean, that from mid-2020 I can throw my Ambit 2 Sapphire and my wife’s Ambit 2S out of the window? Watches still are insanely capable.

What comes to my mind is an application to download recordings as .fit files to computer (here you have the codebase) and no need to keep the cloud service. At least this!!

Sure, business needs and so on, but paying for two new watches out of the blue over €500 does not feel like a good idea. One of your heaviest competitors are allowing getting workouts simply by connecting watch to computer and having access to file system, where all .fit files are to be found…

Greatly disappointed.
Cheers
Alex

P.s.: sorry for reply, meant to entire thread but mis-clicked the button.

aribao

I agree with @runningispain ! I have an Ambit 2 which is functional. Are you telling us that after 2020 we won’t be able to send the data anywhere?

I’ve been recommending suunto to my family and friends for years, but if this is true, take for granted I won’t be buying any suunto ever.

jwiberg

I don’t know if this is right place to ask but how I can apply right to test that new Cloud API? Tried to find place to do that, but didint’t…

awinkel

I’m also very curious about the support for the Ambit2 watches.
I think at least it must be possible to upload new data.
And also that this data must be viewable at a website.
Looking at a small screen to view the data isn’t very handy.
And will this mean that all the routes that are made or collected are deleted?!?!

Dimitrios Kanellopoulos

Hi all and thanks already for the questions and feedback.

Please allow me to answer at a later point once more and more questions are asked so I can group and come back to you with responses.

PS: Rember please, don’t shoot the messenger.

awinkel

@Dimitrios-Kanellopoulos said in Important news concerning our digital services:

PS: Rember please, don’t shoot the messenger.

So even you think this is a bad decision?

Robert Rundqvist

@Dimitrios-Kanellopoulos Actually - I have yet to find a better tool for route planning than movescount. There are a few ok ones, but the possibility of keeping a large set of possible routes on line and then with one click selecting them for use or not in an upcoming workout is as I understand it not, and will never be, possible in the app. If I have a large catalogue of GPS-files on line - how do I ‘send them directly to the Suunto app’? Please explain.

gest83

@Dimitrios-Kanellopoulos be honest, you knew that this post is going to explode after posting it?
the question is: are you sitting there with a big smile on your face when you see all that comming up (again) or are you already banging your head against the wall

amasidlover

Could we please have a clear statement on how Ambit3 users will be able to customise their watch screens**, configure POIs*, add routes* and custom workouts to their devices***.
'* Only possible on movescount.com
** Possible on movescount app and movescount.com
*** Only possible on movescount app

I regularly use all these features and they were all available when I purchased my Ambit3. I would not buy another Suunto product if features were removed from a device I already own.

Dimitrios Kanellopoulos

@awinkel To be honest no. But I do understand that people need web / better charts etc and most important the people with the devices that won’t be supported. For those devices I feel bad and I bet Suunto will do something about it.

This is just the first announcement

I am not the one taking decisions here and I am trying my best to communicate this back and forth.

Dimitrios Kanellopoulos

@gest83 I knew and I had to post this.

I am like this today :

Dimitrios Kanellopoulos

@Robert-Rundqvist How would you send that big catalog to MC ?

Saketo Nemo

@Dimitrios-Kanellopoulos said in Important news concerning our digital services:

@Saketo-Nemo

A question: will you also be able to access your activities via the web?
it would be important. Both for data analysis and for what concerns the route planning

To the important part of the question: > " will you also be able to access your activities via the web?"

I cannot answer with Yes or No. This will depend on the user feedback so please make sure to direct that feedback where it’s proper, that is partially here, surveys and customer support.

Suunto is listening as of now to all the channels and feedback and as stated above will try todo what is needed for a rich experience.

I hope this clarifies a bit and thanks a lot for the questions!

So, people, un upvote for SuuntoApp Web interface!: https://forum.suunto.com/topic/1730/web-interface-for-suunto-app

Dimitrios Kanellopoulos

One thing I want some users here to focus on since its quite important:

I am a bit surprised about the request for a statement now, when the actual ramp-down is almost 1,5 years THE EARLIEST to be honest, in regards to old products etc.

Lets first see what updates are coming. 1.5y is quite a few time to get feedback to suunto and to see what Suunto will do - offer

cosme.costa

@Dimitrios-Kanellopoulos said in Important news concerning our digital services:

I bet there are better services than the current MC route implementation. You can use any service to get a GPX file sent directly to the Suunto app. From experience and feedback it’s actually faster than just the MC web (due to multiple syncs needed), also in the forum, we have covered a bit how to do this without a web provided ONLY by Suunto

Sorry to disagree a little bit here, sure you are right that there are better services for route implementation, and we can send the GPX file, but lot of people like to have centralized functions. I mean, some people want, at least simple working function, and if you tell them that for a route planing they have to make the route in one web platform, later send it in some way to the phone and there import it, some people will give up. Now in MC you can plan a route, sync it, you have it in the watch and run. As an example, my father in law has a tom tom for monitoring his walks but he would like to have a more advanced watch with route following, but if I tell him what he would need to do to import/plan a route he will say that he do not want the watch. Of course, he and lots of us we would like plan a route in a big screen, not in a mobile and as per now, if we want a big screen we need MC or external services.

As I have said in other posts if Suunto wants to use external tools its ok but Suunto should tell us which is the recommended one, make the integration with it and of course make that is free for the features that we already have in MC.

On the other hand and returning to the big screen, this should be a must! Have a web/desktop app is a must, as it is be able to upload moves with cable. As an example, 3 months ago I got a firmware update in my phone that broke the Bluetooth for three months, I was only able to upload moves with cable and with my work phone, but not everybody has access to two phones.

After saying that, I have confidence that in the next 18 months Suunto will put all the efforts and do a great job that won’t leave anybody hanging.

Robert Rundqvist

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