Important news concerning our digital services
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@remib said in Important news concerning our digital services:
@Brad_Olwin quite inaccurate your statement sir. Gpx import work in the app but do NOT sync with ambit 3. Let say it work with some watches looks more accurate indeed.
Sorry, did not know which watch you had, it is working for the Spartan/S9 watches.
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@BlazBlaz said in Important news concerning our digital services:
@Brad_Olwin what inaccurate statement exactly did I make? I never said that you wonāt be able to import GPX tracks. Sure, there are workarounds. However, I find it a bit silly that I have to use third-party software to plan routes. After all I bought the watch from Suunto and it sure as hell wasnāt inexpensive. So, I expect that I also get access to decent software. Is relying on third-party software really the way to go for Suunto? Sounds like a bad business idea - I mean they have no control over this software whatsoever. Not to mention how confused new users will beā¦
Your review and statement imply that the routes must be drawn on the phone, which is technically incorrect. One does not have to use 3rd party apps at least with the Spartan/S9 watches as I can draw routes on the mobile app. I do prefer to use 3rd party apps for drawing routes as slope angle shading is critical for me to avoid avalanche terrain when ski mountaineering. Neither Garmin nor Suunto has had this so I appreciate the ability to import GPX files, it is critical for me. I wish we had waypointsā¦
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@silentvoyager said in Important news concerning our digital services:
@pgrey My impression is that Suunto has no desire to support apps going forward, but hopefully I am wrong. Apps arenāt supported in any recent watches starting from Spartan so I really doubt that Suunto will add apps support to SA just for Ambit3. There are many other more important features that are still missing.
@silentvoyager Yeah, I sort of got that, reading some stuff. Itād be okay, if they added the āfeaturesā, as you mention.
I do see where āski runsā got added to a couple of the very latest watches, maybe just the 9, I havenāt really delved into it, fully (probably because I have a pretty functional setup, with my Ambit2/3).Right now, it sure seems to me like theyāre planning on basically āretiringā all but core functionality, once they make this switch, which is weird, because theyāre still selling the Ambit3 (and touting the apps functionality on the sell-page).
It almost looks like theyāre going to retire the Ambit2 entirely, in terms of tracking activities along with the rest of the newer devices, in 2020, but Iām hoping I misread that partā¦ -
Hi everyone,
I was going to buy an Ambit 3 (from the suunto website itself!!!) when I ran into this discussion. What horrifying news that I sawā¦ just realised that I was going to buy an obsolete piece of equipment, of which everyone was telling the best.
Why spending around 300ā¬ for a so-called āsmartā watch if by next year I wonāt be able to define sports modes, and other setups on it?
I need a rather simple watch, not a complete toolbox like the Spartan and S9 are, with an incredible battery life, without gadgets (for me) like the HR monitor. The A3 was, that I thought, the perfect matchā¦
I was found of Suunto, believed in this brand as a brand that was selling solid products (my Vector altimeter is working well after maybe 10years and many shocks on it). I recommended Suunto to all of my friends and relatives as a serious brandā¦ What a fool.
First removing the full support of a product you are still selling on your very own website (!!), then, removing the possibility to utilise a web based solution, forcing us to use our mobile phone (provided you can install the app!) is a very bad and risky move.
I have a professional phone only. I cannot install all the apps I want, so I would need to get a second phone just to sync my watch? +Iām not born with a smart phone in my hands. I donāt like this little screen and it I need to check a route, analyse my movesā¦ I certainly donāt want to do this on a screen thatās not even the size of my palm.This is my first message on this forum, maybe my last.
To all the moderators and community managers out here: you can add me to the group of disappointed customers. And be sure that if there is no way back or a proper computer based solution announced soon for A3 users as well as A1/A2, Iāll leave this brand without turning back (and Iāll be sure to let as many people as possible aware of this too).Fingers crossed.
Cyril -
Ambit2.
Thank you for mentioning these watches. Basically youāre saying that this watch will become obsolete. Itās OK that I can copy my data from movescount.
But I will no longer be able to upload new moves and not even update orbital data.
You need to do more than that. Either you make a USB connection to a smartphone work or make it work with Strava directly or something.I have bought the Ambit2 in Sapphire version because I wanted it to last long. After years of use there is no scratch on the display screen and only slight scratches on the INOX. It is working perfectly and I donāt want to change it.
If this watch becomes obsoleteā¦ I will switch brands, sorry guys. -
Suunto - please change your statement āMovescount will remain until summer 2020ā to āMovescount will remain until the app is fully functional for all usersā.
I bought my Ambit3 Run after reviewing. Movescount is part of the deal. If the app doesnāt workā¦as it doesnāt on my Kindle Fire tabletā¦I will require a full refund if you remove Movescount.
I appreciate that the app may well be fixed for me at some point, but a simple commitment to your Movescount customers is required.
After latest auto update of the app on my Kindle Fire, it does at least now recognise my watch, but fails to pair as I donāt know the PIN.
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After more than one month, 500 messages and 30 000 views on this sole thread, there is still no official reaction from Suuntoā¦ Iām hopelessā¦
I know 1 month is rather short, in an industrial scheme, but considering the versatility of the market, the clear insatisfaction of numerous users (mostly those using so-called āoldā watches, but by old I also include watches like the A3 that are still being sold) Iām speachless and disgusted by a brand that I thought had some ethicsā¦ -
@tiftif After all these views and these posts if you consider a brand that hears customers you should wait for changes to happen. Else it makes no sense raising your voice.
If something is to change and you people here migth be able to change this , again, dont expect something like:Oh yeah users dont like it bad decision revert and all this to happen in what 2 weeks?
Changes , risks, etc require time. Its not one person pressing a button eh!
Most important: There is nothing Shutdown atm. There is no damage done but hey you are just pushing it.
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@Dimitrios-Kanellopoulos we werenāt informed ā 2 weeksā ago about the cessation of service. I received a mail on the 15th Jan, 6 weeks ago. It would be nice to receive another mail from Suunto saying ābecause of customer feedback weā¦etc.etcā
but nothing. -
@Navigator its an example of speech friend.
So you would suggest Suunto to follow up with no content to share? -
@Dimitrios-Kanellopoulos I think he meant 6 weeks is enough time to make a principled decision, but Iām not him.
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@Droro said in Important news concerning our digital services:
@Dimitrios-Kanellopoulos I think he meant 6 weeks is enough time to make a principled decision, but Iām not him.
Spot on
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Let me tell you something. It took me 4 weeks to collect every little word that was said here, from proposals (opensource Movescount). I am not including Support contacts or other groups/forums.
This is not an easy task if it needs to be properly. But well I guess you expect me to say:
āYou are right 6 weeks is enough timeā
I could just have go on and just say: Yeah users are āangry/displeasedā.
But I dont do small work. I dont work for the bakery next door.
You wanted to be heard. You put effort. Take a look on how many threads discussions and ideas spawned here. I could go on and lock the thread stating that the feedback is enough and pass the ball to Suunto.
I didnāt;
I read carefully everything that was said here. I created multiple reports. I VALUED some superb feedback and proposals here (Open source MC, connect offline sw). I met great minds and I wanted to make sure itās all 100% on paper. -
@Dimitrios-Kanellopoulos I personally think you are doing an awesome job, and also I had good experience with suunto customer service. But I think they shouldnāt sell ambits on their site after the announcement.
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@Dimitrios-Kanellopoulos I was not expecting a full detailed response, with a fully detailed softwareā¦ but just a principle response, saying they had heard us and
Either that they will try to do everything they can to take our concern into account
Or that they would carry as announced and that we could go elsewhere if we didnāt like it.
I donāt know, somethingā¦ anythingā¦ -
@Dimitrios-Kanellopoulos thanks for this explanation !
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@Dimitrios-Kanellopoulos I think you are doing a brilliant job under very difficult circumstances and by no means was this a ādigā at you.
The thing that concerns me is that this whole debacle is going to weaken the Suunto brand with people going elsewhere for their premium sport watch products and in a few years time there will be no Suunto to set the benchmark.
Iāve never got involved with āsocial mediaā or āforumsā before so you can guess how strongly I feel about this, together with a few other new āmembersā I guess. -
@Dimitrios-Kanellopoulos I certainly appreciate your input into this process and at least providing extra avenues to Suunto CS.
@Navigator I also see your point and agree that it would be nice for Suunto to do/say something. However, it does take time to figure out what they can do and by when. If I was in their shoes, the one thing I would want to avoid now is broken promises, so care is needed. If you want a āwe have heard your concern and are trying to work to produce an outcome that satisfies all our usersā type response, then you can get that easily by submitting a question to customer services. If you want more, then we can hope for a road-map, but as mentioned Suunto need to be sure they can deliver that road-map. It is not a easy situation to get right.
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@Navigator you and one other user said this.
Iāve never got involved with āsocial mediaā or āforumsā before so you can guess how strongly I feel about this, together with a few other new āmembersā I guess.
I completely understand you.
Also I would like to add that I do like and prefer anonymity on the responses that perhaps the forum offers, rather than social media were someone might not be able to take his āangerā out.
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@Dimitrios-Kanellopoulos
" You can use any service to get a GPX file sent directly to the Suunto app."I have the suunto 9 baro and can see no way of uploading an external gpx file to use as a route for navigating with the watch? Please explain how to do this, there is no help given in the user manual.
