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    Important news concerning our digital services

    Scheduled Pinned Locked Moved Digital service transition
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    • L Offline
      Luis Andés Olmedo Bronze Member @Saketo Nemo
      last edited by

      @Saketo-Nemo said in Important news concerning our digital services:

      touch is not so terrible and even initially I did not like the idea. is true that to get some information in clock mode you are obliged to use it, but when in standby it is disabled. Even during the activity, if you want, you can deactivate it

      It depends 🙂

      When you’re running at the mountain and it’s raining, but you need to switch between screens (map <> distance/time). If you block screen/buttons to avoid water activates touch screen, then you can’t use those same buttons to move from map to time/distance.

      That’s the behavior I remember from my first Spartan (returned due to that)

      Zdeněk HruškaZ 1 Reply Last reply Reply Quote 0
      • Zdeněk HruškaZ Offline
        Zdeněk Hruška Bronze Member @Luis Andés Olmedo
        last edited by

        @Luis-Andés-Olmedo now you can scroll between displays when screen and buttons are locked (using the middle button like in Ambit series). And also you can turn off the touch screen for the activity itself (currently unavailable for Spartans but I think it’s just a firmware bug - hopefully will be fixed). So the touchscreen is not so problematic even if I think nobody would complain if it wasn’t there.

        L ? 2 Replies Last reply Reply Quote 1
        • DmitryKoD Offline
          DmitryKo Bronze Member @tefteulf
          last edited by DmitryKo

          @tefteulf said in Important news concerning our digital services:

          figures from https://www.kauppalehti.fi/yritykset/yritys/suunto+oy/01010841

          Azure cloud costs alone can be on the order of several million USD per year, depending on hardware configuration required.

          1 Reply Last reply Reply Quote 0
          • Dimitrios KanellopoulosD Offline
            Dimitrios Kanellopoulos Community Manager
            last edited by

            @tefteulf @DmitryKo I would wait before I start to overspeculate. This does not help at all.
            The only thing you are doing at the moment is speculate.

            Community Manager / Admin @Suunto
            Creator of Quantified-Self.io
            youtube.com/c/dimitrioskanellopoulos
            https://instagram.com/dimitrioskanellopoulos
            https://www.strava.com/athletes/7586105

            1 Reply Last reply Reply Quote 2
            • L Offline
              Luis Andés Olmedo Bronze Member @Zdeněk Hruška
              last edited by

              @Zdeněk-Hruška that’s good news, thank you!

              1 Reply Last reply Reply Quote 2
              • ? Offline
                A Former User @Zdeněk Hruška
                last edited by A Former User

                @Zdeněk-Hruška I complained many times. Because of the touch screen Suunto decided that only 3 buttons are enough, and that causes usability issues and limits functionality. One example is inability to activate backlight when touch is disabled (it is disabled during an activity by default on S9). I would strongly prefer 5 buttons to touch sensitive screen which I think is a gimmick.

                And this seems to be the new trend. Instead of adding really useful core features Suunto invested heavily in gimmick features that appeal to a different segment of users (casual fitness crowd) but don’t likely sell more Suunto watches because there are plenty of competitor watches that are less expensive and more feature rich.

                I think Suunto would be more successful if they stayed focused on their niche and invested only in core features that appeal to typical Suunto users - trail and ultra runners, hikers, mount bikers, climbers, backcountry skiers, etc.

                Dimitrios KanellopoulosD L 2 Replies Last reply Reply Quote 2
                • Dimitrios KanellopoulosD Offline
                  Dimitrios Kanellopoulos Community Manager @Guest
                  last edited by

                  @silentvoyager You can enable backlight by holding a tiny bit the middle button even if touch is off or hold longer the lower button.

                  However, I bet you saw the watch had 3 buttons before you bought it (plus a touchscreen).

                  Community Manager / Admin @Suunto
                  Creator of Quantified-Self.io
                  youtube.com/c/dimitrioskanellopoulos
                  https://instagram.com/dimitrioskanellopoulos
                  https://www.strava.com/athletes/7586105

                  ? 1 Reply Last reply Reply Quote 4
                  • ? Offline
                    A Former User @Dimitrios Kanellopoulos
                    last edited by

                    @Dimitrios-Kanellopoulos, yes you mentioned that already. That is too subtle and I can’t do that when running. I started toggling the backlight via the menu instead. But that isn’t the point.

                    The view button is also gone, and I think it was quite functional on Ambit. The lack of the view button may be the reason why Suunto didn’t implement waypoint details view on Spartan and S9. I don’t see any other reason because it already has a very similar UI for POI navigation.

                    Honestly I didn’t pay much attention to having only 3 buttons when buying S9. I didn’t realize I was really missing the extra buttons until I used the watch for a few weeks.

                    Dimitrios KanellopoulosD Zdeněk HruškaZ 2 Replies Last reply Reply Quote 0
                    • Dimitrios KanellopoulosD Offline
                      Dimitrios Kanellopoulos Community Manager @Guest
                      last edited by

                      @silentvoyager 😮

                      Community Manager / Admin @Suunto
                      Creator of Quantified-Self.io
                      youtube.com/c/dimitrioskanellopoulos
                      https://instagram.com/dimitrioskanellopoulos
                      https://www.strava.com/athletes/7586105

                      1 Reply Last reply Reply Quote 0
                      • Zdeněk HruškaZ Offline
                        Zdeněk Hruška Bronze Member @Guest
                        last edited by

                        @silentvoyager I know I also think that the touchscreen is there just because it’s cool and it has almost no added value for users (I use it to scroll through menu but sometimes I use buttons as well and unfortunately it’s usually even faster than touch).

                        However I don’t mind it. I think Suunto balanced touch/button controls quite well. It would be better if there was a possibility to turn the touchscreen completely off for those cases when you are somewhere outside especially in rainy conditions when the touch becomes an issue.

                        And the backlight - I think it would be awesome if there was some faster way how to turn it on/off even in toggle mode. Something like long middle button press and you could choose if you want to access options or to turn on the light. Something similar like they did with the buttons luck (if you hold the lower button for longer time).

                        ? 1 Reply Last reply Reply Quote 2
                        • L Offline
                          Luis Andés Olmedo Bronze Member @Guest
                          last edited by

                          @silentvoyager said in Important news concerning our digital services:

                          @Zdeněk-Hruška
                          I think Suunto would be more successful if they stayed focused on their niche and invested only in core features that appeal to typical Suunto users - trail and ultra runners, hikers, mount bikers, climbers, backcountry skiers, etc.

                          Fully agree! I think SUUNTO is moving to a new niche (and Garmin must be very happy with that as Fenix covers almost everything we had in Ambits)

                          1 Reply Last reply Reply Quote 2
                          • ? Offline
                            A Former User @Zdeněk Hruška
                            last edited by

                            @Zdeněk-Hruška An easy solution would be to reorder the context menu so that most recently used actions, like toggling the backlight, bubble to the top. The watch would adapt to what I do the most. Suunto already does that with the sport modes.

                            1 Reply Last reply Reply Quote 2
                            • Saketo NemoS Offline
                              Saketo Nemo Moderator
                              last edited by

                              good idea

                              1 Reply Last reply Reply Quote 0
                              • C Offline
                                Crysrunner Bronze Member
                                last edited by

                                Some days ago I received an email about the transition from MovesCount to SuuntoApp.
                                I am a owner of a SUUNTO AMBIT and I feel great with MovesCoun,t for the possibility to download workouts, outings in the mountains and so on, and to execute custom settings on the watch. From what I read, however, my product is not compatible with the new SuuntoApp. This is almost unbelievable.
                                Does this mean that from 2020, when the Movescount portal will be closed, will I no longer be able to download workouts or make settings on the watch?
                                I hope it is not so because it would be really serious and it would mean that my SUUNTO AMBIT becomes unusable.
                                I hope Suunto will find a suitable solution for products that are no longer in production, that have a few more years but that still wonderfully work, like my AMBIT. After all, to buy the SUUNTO AMBIT it was not a small investment of money and knowing that it becomes useless after not so many years leaves perplexed, and pushes me to look for alternative future brands. It would be a pity.

                                1 Reply Last reply Reply Quote 4
                                • Saketo NemoS Offline
                                  Saketo Nemo Moderator
                                  last edited by

                                  I own a SSU and an ambit3. I am sure that suunto will allow us to use the ambit even after the summer of 2020. If it is true that Suunto is listening (and it is), I am CERTAIN that it will be so. Btw it is only the opinion of a simple user.

                                  L 1 Reply Last reply Reply Quote 3
                                  • L Offline
                                    Luis Andés Olmedo Bronze Member @Saketo Nemo
                                    last edited by

                                    @Saketo-Nemo said in Important news concerning our digital services:

                                    I own a SSU and an ambit3. I am sure that suunto will allow us to use the ambit even after the summer of 2020. If it is true that Suunto is listening (and it is), I am CERTAIN that it will be so. Btw it is only the opinion of a simple user.

                                    If it’s only an opinion, then you can not be certain, don´t you?

                                    Saketo NemoS 1 Reply Last reply Reply Quote 0
                                    • E Offline
                                      estevez Bronze Member @tefteulf
                                      last edited by

                                      @tefteulf said in Important news concerning our digital services:

                                      If you look at the finance situation of the Suunto company its quite understandable that something must be done! The recepie: downsize and refine and streamline!

                                      Well, I am an amateur in financial matters (and I don´t know numbers prior to 2014, and I can´t compare it to Polar / Garmin) - do you think it is too bad (in long term perspective)? I mean it would be better to have Suunto app with less functions, than Suunto in bankruptcy and no app… I don´t know how this scenario could be real. However in this case I do not know (as customer) if Suunto is perspective for me (no profit, no resources, no development, etc.). But as I have mentioned - I have no idea about corporate financial matters, and of course I have no insider info. So I would be grateful if someone could give me some brief comment on this. Thanks.

                                      1 Reply Last reply Reply Quote 0
                                      • Saketo NemoS Offline
                                        Saketo Nemo Moderator @Luis Andés Olmedo
                                        last edited by

                                        @Luis-Andés-Olmedo
                                        Of course and it is not a requirement to agree with me. Suunto is very serious for me and I do not think they will leave such an important slice of their customers angry

                                        L 1 Reply Last reply Reply Quote 0
                                        • L Offline
                                          Luis Andés Olmedo Bronze Member @Saketo Nemo
                                          last edited by

                                          @Saketo-Nemo said in Important news concerning our digital services:

                                          @Luis-Andés-Olmedo
                                          Of course and it is not a requirement to agree with me. Suunto is very serious for me and I do not think they will leave such an important slice of their customers angry

                                          I hope you are right! 🙂

                                          1 Reply Last reply Reply Quote 0
                                          • R Offline
                                            RemiW
                                            last edited by RemiW

                                            Let’s make things clear, if Suunto stops supporting its hardware (that might be too reliable for investors looking for easy money) by killing its software, it will lose a lot of customers (I just bought a Spartan to my wife, because I was very happy with the reliability of my Ambit 1, it might well be my last Suunto purchase). I will also join any class action that might sue them in France (planned obsolescence is illegal here). It’s not because our watches need a cable to be synchonized and programed that they are not functionnal!

                                            1 Reply Last reply Reply Quote 4
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