Important news concerning our digital services
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And after 2020?
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@Stephan_74 said in Important news concerning our digital services:
And after 2020?
Who knows? Maybe for that date I’ve got no suunto watches, maybe 3. I don’t know, and probably 99% of the suunto workers doesn’t know too.
var Watch="Garmin Forerunner 735XT", WatchFw="9.40";
var Phone="Samsung Galaxy S8", PhoneOS="Android 9.0.0"; -
@Dimitrios-Kanellopoulos I am new to Suunto. A bit alarmed with this transition. BUT after a few days of panic I am confident that:
1 Suunto is aware of the risk that leaving users without a web platform will lead to a loss of market is high
2 The essentual (and not so essential) features will be there
3 GPX FIT POI and similar files need to be easily transferable between SA MC and tjird parties
4 Users like me will be proyd of gaving overcome difficultiesFinal suggestion: Please post solutions to common questions in a dedicated space in MySuunto, MC and everywhere. I do not mean FAQ but a user guide for the transition
Thought: Suunto should not have launched SA without a companion web service and without a transparent migration of everything from MC. A pitty since SA looks great in spite of still lacking some features.
Thanks a lot for your effort.
SSU FW 2.8.32
SA 4.28.1 -
@ColdBeer
Well, I do care. I already own the third Suunto watch and I would like to know where the journey will take me… -
I will add to the head count of upset Ambit owners, I hope someone is keeping track.
On the other hand, this will force me to explore other vendors and see if, indeed, my Apple watch will take care of it all. Right now, I can run Strava from my watch or phone and it tracks all that my Suunto does other than perhaps temperature (a fairly bogus value anyway given the location of the sensor. And I do feel like an übergeek wearing two watches on my rides (-:
The main consequence of this move by Suunto will be to marginalize it further and open up new opportunities for Garmin, Nike, and Apple. I suspect we are seeing the beginning of the end of Suunto. It is a small player in a niche market as most of us do not need adventure-tough watches but just something to track our fairly civilized run/ride/hike/paddle.
Cheers. -
@pescacebesforum said in Important news concerning our digital services:
@Dimitrios-Kanellopoulos I am new to Suunto. A bit alarmed with this transition. BUT after a few days of panic I am confident that:
1 Suunto is aware of the risk that leaving users without a web platform will lead to a loss of market is high
2 The essentual (and not so essential) features will be there
3 GPX FIT POI and similar files need to be easily transferable between SA MC and tjird parties
4 Users like me will be proyd of gaving overcome difficultiesFinal suggestion: Please post solutions to common questions in a dedicated space in MySuunto, MC and everywhere. I do not mean FAQ but a user guide for the transition
Thought: Suunto should not have launched SA without a companion web service and without a transparent migration of everything from MC. A pitty since SA looks great in spite of still lacking some features.
Thanks a lot for your effort.
Thanks so much for this. Much much appreciated this constructive feedback. Welcome btw to the forum
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I moved after 4 years from Garmin to Suunto. The movescount site is not better that garmin connect but it has a lot of features and fuction that i like to use. I dont want to use a 3rd part site (strava, endomondo) that requires from me to pay subscription to use something that other companies provide with the watch for free (garmin, polar). And garmin connect and polar flow are GREAT web platforms.
Sorry but a sport watch without a web platform is pathetic. I like the app but i prefer to use a computer and not a phone to analyze my activities.
Suunto will lose a lot of customers from that move.
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Hello, If you have read this thread you would already know that we don’t have answer here for all info about a future website. You and all us we just have to wait for further info from Suunto in the next months.
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@Dimitrios-Kanellopoulos Thank you for the detailed information about the transformation to the Suunto phone app.
Right now, i am a very unhappy Suunto customer. I bought an Ambit3 about six months ago. It works well and the Movescount web interface gives me all the data I really need. However, I do not own a smartphone and I don’t want to buy one. There are two reasons for this:
- expense of buying a phone and the expense of paying for a data package. I live in Canada. Our phone rates are higher than just about anywhere else in the developed world.
- i find the small screens difficult to read, and the touch technology difficult to use. Neither my eyesight nor my fine-motor control are what they were a few decades ago.
I have just spoken with Suunto tech support on the phone (yes, I can at least use a dumb phone
and they suggesed that Movescount would be discontinued in early 2020. Hopefully, this will give people like me enought time to change Suunto’s decsiion to dicontinue web support.run well, run happy
george -
@georgewreid thanks George!
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@georgewreid
After 24 hours consideration my position is:-
I have owned and used suunto products for decades. My first was a dive compass in seventies, my baseplate compass is a suunto (much better than Silva), I’ve had suunto HRMs and now have an original ambit. It does everything I require. My main sport is fell running, it’s against the rules to use a GPS as navigation skills and mountaincraft are intrinsic parts of the sport. But you can record your route and download it afterwards for analysis and you can use it to nav in an emergency provided you declare yourself non competitive and retire from the race.
I also record my route for the same reason in orienteering competitions, use the watch for general hill walking and cycling.After movescount is discontinued I will still be able to record time, distance, altitude, heart rate but wonder if the lack of satellite updates will eventually affect accuracy for nav. I won’t be able to input waypoints, amend my biometrics or analyse routes - a big loss. I will be able to obtain my grid coordinates to fix my position if needed and navigate traditionally from there.
On balance, as I believe my nav is competent so don’t use the watch for this purpose ‘live’ the changes will make my ambit little better than a basic HRM.
I’d also very much like to support the calls for any future platform to be pc compatible.
Finally, to the people who don’t see this as a problem, how would you feel if in five years suunto told you that they were discontinuing android to support iOS or Windows phones or vice versa leaving your perfectly functioning and capable expensive but of kit redundant? For all we know they might be planning that already, they didn’t decide to switch off movescount overnight, they must have decided some time ago. -
@MarkG
hi Mark,
maybe i misunderstand something about the coming changes. After Movescount is discontinued, how will you be able to record time, distance, etc, ? Do you mean by looking at the watch after a run, and writing the displays on paper ? (ok, you could also type them into a spreadsheet or something)
As far as I can tell, Moveslink and Movescount are the only digital way to get the data from the watch.run well, run happy
george -
@valdis830 This is pretty stupid comment as this decision will also impact owners of dive computers that are still being sold as we talk. These computer are not used on a daily basis like other watch as most people tend to dive once or twice a year, so we expect to have a lot of use for these devices, especially when they sell you separately a cable for $80 to sync your device!
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I’ve been trying to decide whether or not to post here, but I figured in the end I will, just for the hell of it.
I’m a new Suunto customer, since September 2018. I’ve got a Suunto 9 baro and Movescount from my point of view has always been a secondary element to how I get the info from my watch. As the Suunto app has developed since then, there’s been less and less need for me to go into MC and following the latest (beta) update where you can now import .gpx routes into the app and add them to your watch that way, there’s no need at all for me to use MC. As far as I’m concerned, it could close today and I wouldn’t miss it.
I do like to look at my activities via a pc, I like the big screen and think it’s pretty essential to have this. That being said, I use other services to do this (not via Suunto), so I can carry on as I am now. I plan routes in using other software, save the .gpx and import it to my watch using the app. Any analysis can be done using the Strava site and I’ll carry on using them. If Strava don’t provide a web service I won’t be upset, I’m not going to sell my watch and demand that all my friends and family do the same thing, but I will be surprised. I’ll be surprised because I think it’s a daft business decision not to do so. There’s clearly a market for people where they want to analyse what they’ve done and plan routes and Suunto is forcing people to find alternatives to this, instead of using the data they already have and packaging it up on a web page.
So this announcement doesn’t really affect me that much, I know. But there’s loads of others out there like me who are adapting to the way the company is going (and others like this as well). Look for alternatives and see what you can get. It’s not all doom and gloom, you might even find something you like better out there (I tried route planning on MC, couldn’t get along with the fact it would snap you to a path and wouldn’t recognise certain paths, even though I knew there was one there, so I found a better service to do that).
And to those who will ask “How would you feel if Suunto said your watch would be useless in 5years time?” I’d say this: I’d adapt. Find an alternative way that would mean I could still use my watch and go with that. Or upgrade. Change happens, adapt with it or you’ll get left behind
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@georgewreid
I fully agree with you.
Today I can see in the Mouvscount for example how many vertical meters I have made in 2018.
I can do a track which I ran a year ago.
Don’t know if this will work on a smartphone that easy and user-friendly. -
@Dimitrios-Kanellopoulos I understand that. But announcing that all these devices would no longer be supported from 2020 was bound to start a firestorm. Even if Suunto relents the damage to your brand has been irreversibly done. It all makes Suunto look incredibly bad. I can only think they are trying it on and will only keep supporting Ambit 2s etc if people kick up a huge stink. I will probably never buy another Suunto product again.
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Not having a facility to upload moves from an Ambit from 2020 is very unfair.
I’m a huge supporter of Suunto & highly recommend your tech to anyone that listens! I had a really positive interaction with your Twitter team in December who sourced a new strap for my Ambit so to lose connectivity in 2020 ruins it all for me!!
I had intended purchasing a new ‘everyday’ watch soon, now that the Ambit will be unsupported in 2020 I will have to buy a training watch - and unfortunately it won’t be a Suunto as I have lost my trust in you. -
Thanks for the moves-memories Swnto! I’m tapping out now. No confidence in your future development. Love my Quests and GPS Trackpods and Movescount on big screen. Hate using apps. Hello new watch with web-based tracking and simple interface. 3 Quests, 2 trackpods, Ambit Run…all working just fine! Only hope is Suunto being ought by a competitor before all the watches are not supported by anything.
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As Im skiing in the forests nearby where I live, I use my Ambit2 + Movescount to plan routes in rather tough terrain. Many times the A2 has saved me when the weather has changed to the worse. To learn that Movescount is to be discontinued in 2020 makes me baffled! Is it really true? OK, Suunto, I’m ready to pay a monthly fee to keep it running! I’m already paying 5EUR/month för a GPS-tracker service! So a fee in that order would be ok! But I suspect that it is already to late
the competition is fierce in this segment (just look at the new wristwatches now coming that in addition to HR also can store the EKG signal (Withings Move ECG)). Interesting, Withings was bought by another Finnish company, Nokia, but now the original owners has bought it back! -
@Dimitrios-Kanellopoulos I know it’s all been said and that you are only the messenger, so please log my official complaint and add me to the numbers. The fact that there is even a possibility that Suunto will sunset Ambit3 support is disingenious, immoral, and unethical. I have two Ambit3 Peaks (one sapphire!) and recommend it to everyone in my ultra-running community. In fact one of my friends just bought an Ambit3 Peak new (from the Suunto website nonetheless!) last week.
If Suunto phases out movescount before their new app is stable and working with FULL functionality for their older products it will be a travesty as well as the end of my relationship with the company. At the very least we need to be able to change Sport Modes, update firmware, and transfer routes from our Ambit 3 to the new Suunto software.
This is one of the worst examples of customer service and public relations I have seen in a company in a long time.
