S9 (2.4.14) 'Calibrate FusedTrack' interface problem. Suunto Case #01853829

Dimitrios Kanellopoulos · 3 Nov 2018, 08:52

That is interesting. I know that some bugs are fixed in regards to that but not sure when they will be out. This is as much as I can help.

Let’s keep an eye on next next week

Dimitrios Kanellopoulos · 3 Nov 2018, 08:52

@kolyany4 no delay. Fused track should be only once calibrated.

Dimitrios Kanellopoulos · 3 Nov 2018, 08:53

Only in the case of compass getting wanky should it ask again and that should not happen if not around areas that confuse a compass eg big metal rocks etc.

kolyany4 · 3 Nov 2018, 08:55

@Dimitrios-Kanellopoulos said in S9 (2.4.14) 'Calibrate FusedTrack' interface problem. Suunto Case #01853829:

@kolyany4 no delay. Fused track should be only once calibrated.

Do I understand correctly, that there’ll be no problem if I do following?

Do calibration in my apartment.
Get to the track starting line (in 200 meters away).
hit Start

NB. May be it’s time to ask additional S9 feature “to show in (Exercise) Start menu whether calibration data is appropriate/usable”?

Dimitrios Kanellopoulos · 3 Nov 2018, 09:00

No sorry my bad.

Calibration needs to happen at open space with no interference.

kolyany4 · 3 Nov 2018, 09:07

@Dimitrios-Kanellopoulos

Ok. I’ll try that next time (to make calibration not far from starting line).

I was wondering, what if my running route goes near electric lines (or something that could cause electric interference), will it constantly result in compass go mad / calibration window popup / tracks messed ?

Dimitrios Kanellopoulos · 3 Nov 2018, 09:14

@kolyany4 Not sure about the electrical lines to be honest.

Btw perhaps a stupid question, but why do you use the fused track at eg normal runs as I understand from your writing. Of course it’s your choice and glad to have this discussion about the issues you faced (which I go on and report them), but just wondering from a user point of view.

kolyany4 · 3 Nov 2018, 09:48

@Dimitrios-Kanellopoulos

I bought S9 due its unprecedented battery life which could be achieved with “GPS - OK” mode even with 24/7 WHR (compared to competitors) and hoped to recharge it not often that once per week or two.

And considered S9 watch as a ‘last resort’/black-box tracking device with acceptable precision (something which should survive even after smartphone battery will die)… which is really silly, but a kind of fun (to think that way).

Also I thought that simply duplicating smartphone functionality in terms of tracking (by setting ‘GPS - Best’) will not give me any benefit, especially in terms of S9 battery life (I do hope that I will not be needing to recharge my S9 often than once a week eventually).

Btw, (sorry for huge off-top) I was wondering why there’s no official information about S9 Baro toughness (like popular nowadays MIL-STD-810G standard compliance or something like that)?
Does it mean, that S9 Baro Titanium will not survive drop to concrete floor/asphalt track from 1.5 meter height? I prefer not to do such crash test myself …

Dimitrios Kanellopoulos · 3 Nov 2018, 13:22

@kolyany4 no worries about the offtopic. I would love to know that as well as mine has been dropped quite a lot and banged at rocks and iron. so far only a bezel scratch.

But I do believe a rough sock could harm the internals such the vibration motor. That is only an assumption though.

kolyany4 · 4 Nov 2018, 08:36

@Dimitrios-Kanellopoulos
It seems this is a (at least one of) reason of numerous complaints about messed track distance.

Today I did calibration before run at open space near starting line and all the same stuff I did earlier (awaited GPS and WHR lock, hit Start, explicitly locked buttons).

This time I payed closed attention to watch status during run.

And I was shocked seeing ‘Calibrate FusedTrack’ message in less than 2 minutes I’ve started to run.
Further, during run I saw that message very often in a places where no source of electrical influence could exists (in a park).
Sometimes that message changed to ‘Calibration successful’ following lap times screen and so on, but very soon ‘Calibrate FusedTrack’ message kept showing again.

As a result instead of 5.1 km

I got only 2.78 km

By the finish line watch showed that it has calibrated itself and I was able to finish Exercise in common way. However, according to SA tracking is stopped in the middle of the run.

Please, note, that running time is quite similar, showing that watch didn’t hang, but failed to track.

And here’re my questions:

Do I understand correctly, that if during run we get ‘Calibrate FusedTrack’ message, then corresponding distance (when such message been shown on a watch) could be excluded from track distance?
Is there some maximal distance/duration between tracking points (at which calibration should be ok), that is used as a limitation which FusedTrack can not exceed in order to restore proper track? Presence of such limitation could explain why FusedTrack fails to track entire distance. However, is such behavior considered to be ok by design or it is a bug?

Dimitrios Kanellopoulos · 4 Nov 2018, 08:57

To be honest I never get a second time prompt to calibrate the FusedTrack.
This is very strange to be honest.

Did support reply? I am starting to suspect HW

kolyany4 · 4 Nov 2018, 09:15

@Dimitrios-Kanellopoulos said in S9 (2.4.14) 'Calibrate FusedTrack' interface problem. Suunto Case #01853829:

Did support reply?

Nope, no reply.
Neither to #01853829 nor #01850625.

It feels like those e-mails gone to /dev/null with previously assigned Case number and standard reply about being busy (Due to a high number of e-mails received from our customers, we need more time than usual to get back to you. Your case is in our queue and will be answered and taken care of as soon as possible) to calm down sender/customer …

I am starting to suspect HW

How one can make sure that HW is a problem? Is there any way one can retrieve data from HW sensors to identify its faultness?

Dimitrios Kanellopoulos · 4 Nov 2018, 09:25

@kolyany4 Hmmm. What I would do is not to use the fused track and keep the navigation screen on. That screen also requires the compass to be calibrated. So it should expose the same behavior. Then we can wipe out a potential SW bug (if that also happens with normal navigation).

But hey I am no expert, but just a tester and doing my best to guess and help.

kolyany4 · 4 Nov 2018, 09:34

@Dimitrios-Kanellopoulos said in S9 (2.4.14) 'Calibrate FusedTrack' interface problem. Suunto Case #01853829:

@kolyany4 Hmmm. What I would do is not to use the fused track and keep the navigation screen on. That screen also requires the compass to be calibrated. So it should expose the same behavior. Then we can wipe out a potential SW bug (if that also happens with normal navigation).

Will it suffice if I’ll do that using Walking Exercise?
What I should pay attention to during such test (with GPS==Best, NavScreen(e.g. Breadcrumb)==On)?

But hey I am no expert, but just a tester and doing my best to guess and help.

No worries!
I just wondered, whether you have secret kung-fu you can share with ordinary user to ease locate/eliminate the problem…

Dimitrios Kanellopoulos · 4 Nov 2018, 09:36

Yeah walking is even better.

The navigation (breadcrumbs) screen uses the compass when you are static. Else it uses the bearing.

So I would:

Walk a bit, stop and check if it asks for compass calibration.

Repeat the above a couple of times. Compass calibration should be asked only once.

kolyany4 · 4 Nov 2018, 09:37

Ok.
Gone to make that test…

kolyany4 · 4 Nov 2018, 10:55

@Dimitrios-Kanellopoulos
Calibrated compass before walking.
Set Battery mode = Performance.
During walk it showed navigation breadcramp ok.
But, once I stopped longer than 10 seconds watch asked for compass calibration.

After about 30 minutes of such walking I’ve stopped exercise and went directly to General->Navigation->Compass.

While staying I’ve calibrated compass several times and tried to use compass (while not moving). Calibration tooks about 30-60 moves which is strange, though I was in a park (surrounded by trees).

Compass screen appeared a couple of times for a few seconds, and then screen with “Calibrate compass” appears permanently again.

My questions are:

Does internal compass require open sky view (by some reason) to calibrate?
How one can check what data has been stored as a result of calibration?
Should compass work inside appartment (even with errors caused by some electromagnetic emmiters)?

Dimitrios Kanellopoulos · 4 Nov 2018, 11:07

In my experience I dont have to calibrate compass more than once when walking or using it.

I tend to feel its a hardware issue.

No compass can be calibrated indoors etc. It just might not work so great depending to metals etc.
I dont know if that is possible.
Yes

kolyany4 · 4 Nov 2018, 11:28

@Dimitrios-Kanellopoulos

How one can understand why watch keep asking to calibrate compass each time General->Navigation->Compass is entered?

Would there be any suggestions to solve this issue except reflashing of the watch?

What proof I can give to my local dealer that there’s HW problem in order to initiate guarantee change of the watch?

Dimitrios Kanellopoulos · 4 Nov 2018, 11:32

Hmmm. There is no way yo figure that out except what other users experience.

I just tried it out, I had not calibrated the compass since 2 days and it did not ask me now.

Perhaps do a drag and drop on the fw to the suuntolink.

Find the fw file in the suunto link folder then drag and drop it to suuntolink. That should flash the fw without wipe of data. The fw file should be something like Ibiza
Zip