Wireless network not turning on

jakubedzior

I’ve had my Suunto Race S for a few months now. I initially downloaded some maps to the watch and have been using them since. Today however, I’ve traveled abroad and wanted to download new areas. Unfortunately, I can’t turn on the wireless network on the watch. Both from the watch - it turns on, but when I go back a settings page and then forth to connectivity - it’s off again; and from the phone app as well - I go to offline maps page, then enable wireless network. It shows it as on but when I go back a page - it shows I should turn it on again. Hopefully you get the point. Restarting the watch doesn’t help. Help!

Mff73

@jakubedzior
Known and bug opened on suunto’s side

aiv4r

@jakubedzior had the same issue. Bit annoying but factory reset solved the issue and now it works.

Mff73

@aiv4r said in Wireless network not turning on:

@jakubedzior had the same issue. Bit annoying but factory reset solved the issue and now it works.

really ? thanks for the info

sorinus

I have the same on my Vertical. As far as I can tell I can’t install maps until it’s fixed? If so, do I have to wait until next Firmware update? I hope not, because next week I have a race in another country and I rely on having the map installed.

gerasimos

@sorinus i think you can download maps try it only if re enter in the screen closing the WiFi

cenkturkinan

@gerasimos no, I don’t think it works. It doesn’t allow me to add a new wifi network on the app.

Isabelle Licoine

@cenkturkinan
Hello, same problem with a Suunto Race S just bought a few days ago. I stopped and also reinitialized the watch with factory settings, disabled/enabled all parameters related to connectivity and I can’t connect Wifi on the watch. Firmware version is 2.40.38

Who can help? Thanks a million, feeling very frustrated tonight to not be able to upload maps on my beautiful new watch

suzzlo

@Isabelle-Licoine what is exactly the issue?

For me, the issue was that the watch was not activating the WiFi in the watch. For this factory reset solved the issue.

If the issue is that, watch can activate WiFi, but cannot find any network, check WiFi type (as it’s being explained)

BR
Ion

sorinus

@suzzlo said in Wireless network not turning on:

For me, the issue was that the watch was not activating the WiFi in the watch. For this factory reset solved the issue.

A factory reset just to be able to toggle a yes/no button? Not acceptable. I hope it’ll be fixed by next update.

fedequei

Hello! i have the same problem on my suunto vertical…wifi remains off…

Greggory Manual

I’m facing the exact same issue with my Suunto Race S after traveling abroad. Wireless network toggles off immediately, and restarting hasn’t helped. Frustrating, as I need maps for an upcoming Greggs Menu food shoot in UK. Several locations of Greggs and covering several menu items.

Isabelle Licoine

@suzzlo
Hello, thanks for your reply.
WIFI is 2,4GHz (and not 5 GHz which is not supported by the watch), Wifi is activated on the watch as well as Discovery mode, plane mode is off… I tried many times, and it still does not work.
Any idea?
Thanks a lot, cheers

Isabelle Licoine

@Isabelle-Licoine
I finally rebooted the wifi box and it works now… what a pain!

Mff73

@Isabelle-Licoine
if you are lucky to have wifi enabled on the watch, then the rest of the config is done in the app on your phone.
some tips about the name of the SSID, without special characters, same for password.

cenkturkinan

@Mff73 I have reset the watch and it now works with the latest SW.

cenkturkinan

@Isabelle-Licoine Yes, I have done a reset on the watch and I am able to add network from mobile app and download maps again with the latest SW. Thank you.

fedequei

Still no solution proposed for this issue other than a hard reset? I believe it would be appropriate to release a software update as soon as possible

Tieutieu

@fedequei have you tried to forget previous networks (if you had some already) in SA. Then disconnect connection in you watch, forget BT connection in your phone. Uninstall app. restart phone. reinstall app. Reconnect phone with watch ? and try again to add network ?
This may worth to be tested and will not need to reset your watch.

fedequei

I’ve tried all the suggested solutions, but nothing changes. Is there a future release date for the software update? I need to download new maps and I’ve been stuck for over a month