Very frustrating experience : No Heart Rate, No Wifi, No Maps and no good Client Support !
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I recently had a very frustrating experience with Suunto’s online support. The conversation was so brief and unhelpful that it quickly lost any real meaning—and to top it off, the representative ended the chat because I didn’t reply within one minute.
For the past few days, my heart rate monitor has been cutting out during workouts, something that has never happened before. This belt works perfectly when I use it with Zwift or any other app, and the battery is almost new.
I figured that resetting the watch might fix the issue, so I did that. Unfortunately, nothing changed. Now, to make matters worse, I can’t download maps at all. My watch sees available WiFi networks, and after I enter the password and get the confirmation that everything is fine, it disconnects immediately. This happens with three different WiFi networks.
I’m running the latest version of the software, so I don’t understand what’s happening. Meanwhile, Suunto’s support just keeps telling me to reset the watch—even though I’ve already done it twice. Today, during my workout, the belt disconnected again, and the WiFi still won’t connect. I’m really fed up with this situation, what can I do ?
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@pavel-samokha it’s sent, I DM you
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As you can see in the picture … Another thing, I have to connect the belt each time in the “connectivity” tab, the belt is never detected automatically , whereas before it was. Everything works fine with my phone or ipad connected to tracking apps.
Did you see something in log ? (I sent the new one with the new record)Thank you
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I just tried on another local wifi and after 2 attempts it worked. So it appears that it is the connection to a phone connection sharing that does not work (it has always worked until the reset of the watch, and its the same with an Android phone or an iPhone 15 it doesn’t work)
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@yoan2web said in Very frustrating experience : No Heart Rate, No Wifi, No Maps and no good Client Support !:
I just tried on another local wifi and after 2 attempts it worked. So it appears that it is the connection to a phone connection sharing that does not work (it has always worked until the rest of the watch, and its the same with an Android phone or an iPhone 15 it doesn’t work)
On the iPhone you must select Maximize Compatibility for hotspot:
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@Brad_Olwin thank you Brad, I know I have to do it. If I don’t do it I don’t see the sharing.
I have the same issue with Android. Both connect but both disconnect during the loading -
@yoan2web Mine has worked but have not tested recently. I will try and get back to you. iOS
