Alarm not triggered

[Ze Stuart]

Firmware 2.37.34
Hardware 0827C1
Alarm set for: 0530, vibrate
Alarm configured ~2300
DND end: 0700
Expected outcome: watch vibrates at 0530
Actual outcome: watch did not alarm, either as an on-screen message or vibrate alert

I woke up at 0527, so I know I didn’t sleep through the alarm.

I think I saw this for the last firmware, but couldn’t find anything for the current.

[isazi]

@Ze-Stuart I never followed up because it is difficult to prove that there is no user error, but in your case you were already awake. Mind sending logs?

[Mff73]

@Ze-Stuart said in Alarm not triggered:

Alarm set for: 0530, vibrate
I woke up at 0527, so I know I didn’t sleep through the alarm.

so, you don’t need any alarm 🥳

[Ze Stuart]

@isazi yep! I’ll send them in ~15h, just got on a flight.

[isazi]

@Ze-Stuart do not worry, send them if it happens again, or if you find a way to replicate it. I have never had my alarm fail so far

[Ze Stuart]

@isazi logs uploaded anyway, at 22:48 UTC.

I’m motivated to help: if I’d missed my flight to SF today, because my alarm didn’t go off, I would have been quite unhappy! Selfish, I know.

[thanasis]

@isazi said in Alarm not triggered:

@Ze-Stuart do not worry, send them if it happens again, or if you find a way to replicate it. I have never had my alarm fail so far

there was a similar issue on my end in the past where I could replicate it on a s9p though
(https://forum.suunto.com/topic/7877/alarm-during-sleeping-hours?_=1726121870624)

[isazi]

Whoever can either reliably reproduce the issue, or has the issue happening and can send logs right after it, can send me a PM. I tried and cannot reproduce it.

[Ze Stuart]

@isazi how fresh do the logs need to be? I think from your comment that the time between me sending logs and the event was too great, and the pertinent data was lost.

[isazi]

@Ze-Stuart as close as possible to the event happening

[thanasis]

@isazi just happened this morning to my vertical again
The watch was face down , in auto dnd and within the hours that i usually sleep . Had set the alarm for 06:07. Woke up a bit earlier , when I picked up the phone at 06:36 the alarm started ….

[BrunoH]

@thanasis How about the battery level? My Vertical refused to sound the alarm once when I was down around 10%.

[sartoric]

@thanasis said in Alarm not triggered:

when I picked up the phone

Is this a typo ?

[thanasis]

@sartoric said in Alarm not triggered:

@thanasis said in Alarm not triggered:

when I picked up the phone

Is this a typo ?

yes sorry. i meant the watch