Problems after Jul 3 2024 Software Upgrade (Race)

Mike Walsh

After the Jul 3rd software upgrade, standard methods of getting the screen with End and the screen with Navigation no longer work.

I set out (correctly, as before) on a Walk and want to go to the Navigation screen to select a walk. After maybe 5 minutes of randomly clicking one button; the other; and then both, I might have the Navigation screen. Might. Otherwise I just keep walking.

Similarly I might see a map and might not.

A similar thing happens at the end of the walk. I can’t access the screen with End. (Again sometimes After madly pressing buttons for 5-10 minutes I might see the screen but probably not.

If I can’t, I can never return to the starter screen (showing the time etc.) except by pressing the top button for 16 seconds and thus doing a restart. This also means the walk is “ended” officially and is available on the phone app.

Note that since the software update the Map seems to be set on 100 metres whereas before the upgrade I knew how to extend it to say 500 metres.

In a Windows system I would simply reversing the upgrade. Here that doesn’t seem possible.

Note that my demands are small (walk; maps and Map on screen; routes; long-lasting, good looking watch) and I don’t want more features or alternatives to Walk. So staying with the previous software level would be perfectly fine OR getting a new upgrade that actually works.

I could go back to the beginning with factors settings but that would be time-consuming with the need to download maps and create routes again and no doubt I’d need to turn software upgrades off!

Brad_Olwin

@Mike-Walsh Have you read the manual? Short press on crown advances screens, long press will go back to previous screen. When in Map menu a short press will no longer pause the watch. You need to be on a different screen. The pause menu has changed.

Mads Hintz-Madsen

@Brad_Olwin said in Problems after Jul 3 2024 Software Upgrade (Race):

Have you read the manual? Short press on crown advances screens, long press will go back to previous screen. When in Map menu a short press will no longer pause the watch. You need to be on a different screen. The pause menu has changed.

“Have you read the manual?” => Hmm, the online manual for the Race isn’t actually up-to-date regarding these changes in the UI. I guess you didn’t actually read the manual

wurzlsepp

@Mike-Walsh so yes, both things still work. Just the methods to access them have changed and are not “standard” anymore

To pause, press upper butten once (not possible in map view, currently). Small icons appear next to upper and lower button, play and stop. If you press the lower button now (stop), your well known “end menu” should appear and from there on, everything is the same
The map view might be disabled. To access the menu during workouts, you now need to hold the lower button instead of the middle button as before. Then “settings -> map …”. You can still cycle through the screens and access the map view with the middle button as before

Mike Walsh

@Brad_Olwin I read the manual and after reading it I had no problems in directly accessing the screen with various options for specifying which Route I wanted to use or going back from that screen to the screen which includes End.

After the update I can not use the same methods.

I checked for instance post upgrade the on-line manual and it said to press the top button after starting walking (and seeing the I’m moving screen) in order to see the screen with Navigation. It didn’t work.

So I’m spending several minutes clicking randomly (up, down, up+down) before I see the Navigation screen.

Similarly after the walk in order to get the End screen. So far it seems to be visible only after somehow getting the Booster (? something about that long a word beginning with B) screen and then clicking in the top button. Easy if I knew how to get to that Booster(?) screen, but…

[I could swear that earlier I could get to the End screen by clicking the lower button when at the Navigation screen. I can’t do that now.]

Mike Walsh

@wurzlsepp Thanks a lot for confirming that they have changed the UI without bothering to amend the on-line manual.

Makes me ashamed to be a Finn (dual citizen)!

Thanks too for giving me some clear instructions that I can try.

I suppose I should be grateful that I bought the watch when the UI actually matched the on-line manual. If it had worked then as it does now, I would probably have given up and returned it. At least I know that it could work as I wanted (and I hope it will work so again).

Mike Walsh

@wurzlsepp I followed your tip while sitting on the sofa and magically (!) got the menu with End and under it Control Panel so I could also access the Navigation.

[Original reply still under review so I couldn’t reply to it]

Will see about Map - last time I walked it turned up anyway.

But for now with Navigation and End quickly available I can get on with my (interupted) life!

Mike Walsh

@Mike-Walsh Getting to Navigation and End has become automatic again!

Now I’ll have to start walking a route with your note about how to get to see a map written down on a piece of paper as so far the only time I can see a map (despite clicking all over the place) is when I am at the starter position (Time) and long press the top button (set to showing the map).

Seeing a map then and not when I’m walking isn’t particularly useful.

Mike Walsh

@wurzlsepp “To access the menu during workouts, you now need to hold the lower button instead of the middle button as before. Then “settings -> map …”. You can still cycle through the screens and access the map view with the middle button as before”

This isn’t working (after selecting a route with or without snap to route).

No sign of a Settings/Map option.

Mike Walsh

@Mike-Walsh

After using the Chat function, the answer to my problem is as follows.

Do all the usual things to start walking for instance selecting a route.
You get a standard motion screen (giving things like time used and speed.
Press the middle button.
That gives you a second - slightly odd and almost empty of information - motion screen.
Press the middle button again.

A MAP!

Note that the chat support person thought that the Map would appear after step 3 (the first Press of the middle button). Luckily I thought I’d Press the middle button again when I didn’t see a map after step 3.

Mike Walsh

@Mike-Walsh After doing the walk, there’s a new problem in that you have to get to a screen that allows you to use the Top button then Lower button to get to the End screen.

When on the Map screen at the end of the Walk, press the centre button twice. This gives you the Burner screen where Top button and then Lower button gives you the End screen.

wurzlsepp

@Mike-Walsh said in Problems after Jul 3 2024 Software Upgrade (Race):

@Mike-Walsh

After using the Chat function, the answer to my problem is as follows.

Do all the usual things to start walking for instance selecting a route.

You get a standard motion screen (giving things like time used and speed.

Press the middle button.

That gives you a second - slightly odd and almost empty of information - motion screen.

Press the middle button again.

A MAP!

Note that the chat support person thought that the Map would appear after step 3 (the first Press of the middle button). Luckily I thought I’d Press the middle button again when I didn’t see a map after step 3.

Yeah that is exactly what i meant with “cycling through screens using the middle button” . Each middle button press shows you another screen - amongst those screens is the map - until you are at the first one again. The screens can also be edited.

wurzlsepp

@Mike-Walsh said in Problems after Jul 3 2024 Software Upgrade (Race):

@Mike-Walsh After doing the walk, there’s a new problem in that you have to get to a screen that allows you to use the Top button then Lower button to get to the End screen.

When on the Map screen at the end of the Walk, press the centre button twice. This gives you the Burner screen where Top button and then Lower button gives you the End screen.

Jep the problem that you cannot stop the activity from the map is new with the last update and known. It actually bothers me too. But well, it is what it is at the moment, so you will have to stick to that procedure