Suunto Vertical Titanium - Software Update

Ulrich Mayer

Dear Support,

My Suunto Vertical Titanium performed a software update on 04.07.2024 with version 2.35.34. This version is not documented on your website and comes with some bugs. E.g the Watch Faces: The default Vertical Watch face shows on the top left corner the sunset time, on right hand side an arrow with value zero (guess this should be the compass which is working in its widget) and on the bottom the wetter forecast for the next 3 hours.

Compared to the previous version it is not possible to change this settings by touching them.

Last but not least, I’m not able to find any support or contact information on our web page (https://www.suunto.com/de-at/Support/kundendienst/)… the is some “chat” and “contact” promised … but it is not possible to find it on your page.

Best
Ulli

isazi

@Ulrich-Mayer hi, this is not support, support is via the app

Watchface complications changed with the new software release, go into “Customize” in the control panel and design the watchface you want.

Ulrich Mayer

@isazi Hi!,

thx for the fast answer! Still I’m hoping that they bring the display change via double tab back!

GiPFELKiND

@Ulrich-Mayer said in Suunto Vertical Titanium - Software Update:

@isazi Hi!,

thx for the fast answer! Still I’m hoping that they bring the display change via double tab back!

Yes that would be great …

Brad_Olwin

@Ulrich-Mayer said in Suunto Vertical Titanium - Software Update:

@isazi Hi!,

thx for the fast answer! Still I’m hoping that they bring the display change via double tab back!

This is unlikely as in test versions of the firmware, complications could be changed after a double tap but showering and heavy rain would re-arrange watch faces so the feature was removed.

jjorgemoura

@Brad_Olwin I’m not annoyed with the removal of that feature. However, I’ve found it useful from time to time. Much faster than now, that requires navigating 3 or 4 levels deep into the menus to change a complication.

Wonder how many users are affected by the “shower” use case vs the users cycling through the complications on the watch face. Also, for those showering with the watch, they can always lock the screen (new feature).

Wondering why this showering and heavy rain issue wasn’t affecting the users previously!

Brad_Olwin

@jjorgemoura That was the reason we were given. I don’t shower with my watch and never had issues. I wish the double tap was there as well.

Tami999

Same here. Taking off watch for shower is much more comfortable for the price we no longer can tap for fast change data (even now with lock buttons shortcut). Customization is great but wish to every “icon” we could set few customized options. Maybe in future…

surfboomerang

Water was always an issue with the watch in time mode. When the watch became unlocked during rain, shower or just a swim it was very hard to get it locked again. There were so many times that my watch face was rearranged because of this. That’s the reason I voted a lot for a lock button.

Now that we have it () I think having the double tap to change the complications feature would be nice.

ExtremeTMM

Old way:

Hit middle button once.
Press upper left icon to switch to date.

New way:

Hard press middle button.
Press bottom button 1 times to Customize
Press bottom button 2 times to Complications
4, Press middle button 1 time to see watch face.
Press upper left icon.
Best guess to scroll up or down to find date.
Scroll until date appears.
Select date.
Swipe several times to return to watch face.

And Suunto actually thought this was a better solution?

ExtremeTMM

@Brad_Olwin

Since the middle button had to be touched to activate the touch screen. How would heavy rain ‘re-arrange’ the watch face?

EzioAuditore

@ExtremeTMM What if you have: raise to wake?

ExtremeTMM

@EzioAuditore

I still have to hit the middle button.

Norbert

@Brad_Olwin This heavy rain and shower argument I don´t really buy. You have to press the middle button to unlock first. They should have kept the tap function for complications. For those users having difficulties in the shower and in the rain, they may only select one complication. The other could have multiple.

That this function has been removed is really frustrating. It sure was useful when not exercising. The rigid watch faces are just awful. As for my self, I downgraded again to 2.33.16.

Under 2.33.16, in a day to day environment, the watch is much nicer to use. The frustration factor is gone.

Norbert

@ExtremeTMM Yep agree. Go figure!

GiPFELKiND

@Norbert how did you downgrade?!

Egika

@GiPFELKiND using the service menu in the watch

Mi_chael

@Egika

How to use the service menu ?
I have a bug with my Race S.

GiPFELKiND

@Egika can you please explain how to start it? Perhaps with Picture? Thx

Egika

@Mi_chael which bug do you want to solve by downgrading the firmware? Usually with higher firmware versions a lot of bugs are solved.
Btw: this is a Suunto Vertical thread - maybe discuss your issue in the Race S section?