backlight

[isazi]

@alexej19 so this issue only happens if you have DND (do not disturb) active?

[alexej19]

@isazi yes. for instance i have don’t disturb (for the simple reason not to get all the msg) from 20-7:30 and in that time the function rise doesn’t work. in the night if i like to see the time also therefore i have to press a buttun. which is not ideal. in any case, even if the not disturb mode is switched on the sensitiveness of “raise” is verry bad. Sorry for that. in any case i like the suunto brand very much and will not change. but such bugs are not soo good

[isazi]

@alexej19 well this is how it is supposed to work, no? With DND backlight should not work unless a button is pressed. As for sensitivity, yes it is not good enough.

[alexej19]

@isazi no it should work if you rise it (as on the suunto 9) even if it is not disturb light should go on…otherwise you always have to press a button in the night, during sleeping when the what is on your table beside the bed.

[isazi]

@alexej19 it should not do that also on the S9. It has been fixed in the next firmware. With DND no light is on unless you press a button.

[Egika]

Let’s call it “by design”. By design the light should not come on with raising the watch during DND.
Maybe someone would like to have it in a different way, but this is what Suunto’s engineers have planned. Reason is for the light to stay off, if you turn in your bed wearing the watch.

[alexej19]

@egika yes ok thanks. it is understandable during night by turning. but, many don’t wear the whatch in the night but leave it beside the bed and if they press the wrong button (no the middle one) the whatch turns in sport modus or in heart monitoring…so you wake up ;-). i suggest a solution: in DND modus that backlight could be switched on (force backlight on). so in the night if you lift the watch it switches on and after you leave it down on you table beside after a few seconds it switches in any case off. I handle it at the moment that way, before i sleep i force the backlight on manualy. I don’t understand why suunto 9 it worked automatically.

[Jan Skolimowski]

Hi

Raise to wake does not work. I do not have DND on, but still not working. I have to press center button to wake watch. I just got the watch. Is it connected to the latest update?

[Brad_Olwin]

@jan-skolimowski How is your watch set in Settings?

[Jan Skolimowski]

@brad_olwin
Backlight:

Brightness - High
Standby - Adaptive
Raise to Wake - On

[Jan Skolimowski]

@brad_olwin hi, any ideas?

[Brad_Olwin]

@jan-skolimowski soft reboot watch. I have two S9 Peaks and both are working fine for backlight.

[Jan Skolimowski]

@brad_olwin

Hi Brad,

made soft and hard restart - problem still here.

What’s next? Trying to change watch at local distributor?

Jan

[isazi]

@jan-skolimowski contact support.

[inkognito]

@jan-skolimowski Just to be sure - you have tried shaking your watch like crazy, right? Because raise to wake is not extremely sensitive, it needs quite some acceleration… If you are raising your hand slowly, it won’t react…

[Jan Skolimowski]

@inkognito
Hi, yes if I am shaking it then it is working. I have experience with Apple Watch 2 where it worked very well.

[isazi]

@jan-skolimowski wait, it is not working or it is not sensitive enough?

[Brad_Olwin]

@jan-skolimowski Simply raising the watch slowly is unlikely to activate the backlight. I have to flick my wrist fairly quickly for the backlight to activate. If yours is activating with a flick or shake it is probably working properly as @isazi stated.

[surfboomerang]

@inkognito said in backlight:

Because raise to wake is not extremely sensitive, it needs quite some acceleration

On the contrary, I think the watch is too sensitive. The watch does need quite a sling to get the backlight on, but it also reacts on a shake or bump when the watch is facing away from you. This causes the backlight to switch on/off a lot during exercising.

[isazi]

@surfboomerang it does both. If you are exercising it turns on too often (e.g. running or on the bike), and if you are still it takes a strong shake to turn on. We need to collect feedback and provide it to Suunto.