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    Problems with sport mode after update to 2.14.12

    Scheduled Pinned Locked Moved Suunto 5
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    • S Offline
      SamLondon @isazi
      last edited by

      This post is deleted!
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      • S Offline
        SamLondon @isazi
        last edited by

        @isazi said in Problems with sport mode after update to 2.14.12:

        @herlas it’s an S5 specific fix for the issue described in this topic.

        sorry just re-reading, can you delete previous pls

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        • isaziI Offline
          isazi Moderator @isazi
          last edited by

          @tarzan I asked, you are supposed to do a hard reset with 2.14.14 and the problem should not happen again, but yeah you need this reset because the corruption already happened.

          For people that not had the issue manifest itself, just update to 2.14.14 and you will not need to do a hard reset.

          Watch: Suunto Vertical Ti

          Blog: isazi's home

          Olli2709O T 2 Replies Last reply Reply Quote 3
          • Olli2709O Offline
            Olli2709 @isazi
            last edited by

            @isazi The problem is that with every software update of the watch the update is interrupted, I have to reconnect the watch and then an automatic hard reset takes place, so that all sport modes are gone !!! This was the case with the last two updates of my suunto 5. Very annoying. I’ll skip the next update if it’s not important. It must be possible, similar to an iphone, to save the watch’s settings and reload them.

            isaziI Łukasz SzmigielŁ 2 Replies Last reply Reply Quote 0
            • isaziI Offline
              isazi Moderator @Olli2709
              last edited by

              @olli2709 unfortunately what you experience should not happen, meaning that updates should not get interrupted and force a hard reset. Something must be wrong with your cable or computer.

              Watch: Suunto Vertical Ti

              Blog: isazi's home

              Olli2709O 1 Reply Last reply Reply Quote 1
              • Łukasz SzmigielŁ Offline
                Łukasz Szmigiel @Olli2709
                last edited by

                @olli2709 this isn’t normal. I never had to hard reset my S5 since I bought it and all updates went well first day they went online.

                S9PP 2.40.44

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                • Olli2709O Offline
                  Olli2709 @isazi
                  last edited by

                  @isazi Suuntolink recognizes the watch, shows me a new update and I confirm. Then the green ring shows the progress and about halfway the clock disconnects (sound when disconnecting) and then reconnects. this happens twice and then the message “Update failed” appears and a hard reset takes place automatically when you reconnect.

                  isaziI 1 Reply Last reply Reply Quote 0
                  • isaziI Offline
                    isazi Moderator @Olli2709
                    last edited by

                    @olli2709 I know what you mean, I am just saying that is not the normal behavior.

                    Watch: Suunto Vertical Ti

                    Blog: isazi's home

                    Olli2709O 1 Reply Last reply Reply Quote 0
                    • Olli2709O Offline
                      Olli2709 @isazi
                      last edited by

                      @isazi 😊 i will try another cable next time and an other usb-port. Never give up 😀 . Thanks for help !!!

                      Brad_OlwinB 1 Reply Last reply Reply Quote 2
                      • T Offline
                        tarzan @isazi
                        last edited by

                        @isazi Thanks for asking. I did the hard reset and things seem to be working now!

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                        • Brad_OlwinB Offline
                          Brad_Olwin Moderator @Olli2709
                          last edited by

                          @olli2709 said in Problems with sport mode after update to 2.14.12:

                          @isazi 😊 i will try another cable next time and an other usb-port. Never give up 😀 . Thanks for help !!!

                          Make sure your computer is not trying to sleep either. I have never had this happen during an update either.

                          Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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