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    Suunto 7 Altitude Issues

    Scheduled Pinned Locked Moved Suunto 7
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    • E Offline
      eurohiker @cedric13
      last edited by eurohiker

      @cedric13 There seems to be S7 quality assurance issues but maybe that’s bias because there is small sample size from amount sold. I wonder how many are out there with insanely bad altitude issues. Mine was doubling altitude out of the box and reset did nothing. If it wasn’t for the GPX files that I preloaded, knowing the elevation, I would have no idea mine was faulty. I think there should a survey going out and a recall in order.
      It’s a great design that’s almost impossible to cover the baro hole so that’s not the issue.

      I tried sideloading a alti/baro calibrator app from XDA and I can post the link if you are interested. It didn’t help my situation at all though. The app detects when there is unusual pressure on your baro which is cool.

      A good way to troubleshoot it would be to do a peak hike (only up and down) then analyze it in Quantified Self. My specific problem was very wavy stats. So if i was walking up a hill every 2meter (for example) vertical I walked, it would go down 2m then go back up to 4m leaving me with 4m up (ascent) and 2m (descent) down while it was just 2m up in real life. It was accurate on my altitude points like (min, mid, max), I know this because i was at a ski resort and it had signs telling me what altitude i was at and it says it on the gpx file as well.

      I just sent mine in a couple days ago. It was a very easy and smooth process which is free. It took 2 days to get to finland from a small town in france.
      I’ll comment back on here what the solution is and when I get mine back. But this is the solution you should do. It’s a 400euro watch you should just get it looked at. But make sure to give them an insane amount of data (crossing my fingers that i explained it to them thoroughly enough)

      Phone: S22 Ultra, Android 12
      Watch: Suunto 7
      Connected accounts: Fatmap, Strava, Wikiloc, Google Fit, klimat, Komoot

      Jamie BGJ 1 Reply Last reply Reply Quote 3
      • cedric13C Offline
        cedric13 @Brad_Olwin
        last edited by

        @brad_olwin please to find below the export FIT from Suunto App, if you can find some ideas about the issue, thanks !

        TrailRunning_2021-02-25T11_56_09.fit

        isaziI Mff73M 3 Replies Last reply Reply Quote 2
        • isaziI Offline
          isazi Moderator @cedric13
          last edited by

          @cedric13 I tried importing your file in Runalyze and play with elevation correction. Get between 800 and 1000 meters of elevation gain depending on the altitude provider I use.
          So anywhere between 800 to 600 meters less than you measured.
          The profile though is not too bad. I’ll see how it looks in QS.

          Watch: Suunto Vertical Ti

          Blog: isazi's home

          1 Reply Last reply Reply Quote 2
          • Mff73M Online
            Mff73 @cedric13
            last edited by

            @cedric13
            @isazi
            I have no S7, and these issues make me wonder one thing : S7 is syncing with SuuntoApp right ?
            Is there any raw data files in Android app folders, like we have for Spartans (at least) ?

            For sure, we have not so many tools to fully help for all these kinds of issues 😞

            Fit file is nice, but it is Suuntocloud generated, and in this one, no ascent as well, despite the fact there is some ascent meters 🙂

            Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
            Suunto Vertical all black
            Wife : S9PP
            SA: Always the latest beta :)
            Android 13, Galaxy S205G

            1 Reply Last reply Reply Quote 0
            • isaziI Offline
              isazi Moderator @cedric13
              last edited by

              @cedric13 this is the altitude profile in QS.

              amCharts.png

              Watch: Suunto Vertical Ti

              Blog: isazi's home

              isaziI 1 Reply Last reply Reply Quote 1
              • isaziI Offline
                isazi Moderator @isazi
                last edited by

                @isazi maybe that climb at the beginning is the error?

                Watch: Suunto Vertical Ti

                Blog: isazi's home

                cedric13C 1 Reply Last reply Reply Quote 1
                • Jamie BGJ Offline
                  Jamie BG Bronze Member @eurohiker
                  last edited by

                  @eurohiker - pointless looking at anyting within the 3m range - if I remember correctly discounts anything less than 3m. So yes you can get those weird things where you take a slightly different route and end up with 9m up and 6m down, but at same start point, as a descent wasn’t registered as the variance at the descent points was too small to measure.

                  I tend to find that this can occur for me, as a lot of the routes I use are reasonably flat with small short gradients, and if I do use slightly different or cirucular routes, rather than and a there and back route, yes I will get different ascent and descent values - due to what is ignored.

                  Saying that on the couple of higher hikes where altitude has changed by a couple of hundred meters, it has always seemed to pretty much tie in, and match back to contour lines (of course as the contour lines where 20m intervals - as long as I was within that range I am OK.

                  E 1 Reply Last reply Reply Quote 1
                  • E Offline
                    eurohiker @Jamie BG
                    last edited by

                    @jamie-bg the 2m was just a small scale example.
                    Every single activity I did doubled in altitude at the end of the hike. Even though it was stating i was at the correct altitude while at base, peak and when ever else i checked it with the contour lines.
                    I know it was at the correct altitude because I looked at fatmap, alltrails, gaia gps and read the altitude sign at the peaks.

                    I’m just stating what my “wavy” data looked like that’s all. It wasn’t my real data.

                    Phone: S22 Ultra, Android 12
                    Watch: Suunto 7
                    Connected accounts: Fatmap, Strava, Wikiloc, Google Fit, klimat, Komoot

                    1 Reply Last reply Reply Quote 2
                    • cedric13C Offline
                      cedric13 @isazi
                      last edited by cedric13

                      @isazi thank you for your analyse.
                      The climb at the beginning is real, it’s very steep in my area
                      Maybe a smartwatch is meanly dedicated for townsman geek and not trail runner ? 🤔
                      For my experience S7 is more a nice gadget than a real serious sport watch. I will ask support if I can change for a S9 by example…

                      freeheelerF 1 Reply Last reply Reply Quote 2
                      • freeheelerF Offline
                        freeheeler @cedric13
                        last edited by

                        @cedric13
                        it is for sure not the successor of mountain men’s A3PS, but I consider it the best split between a smart and sportwatch.
                        My wife has one and she does happily with it marathon training, swimming, MTB and ski touring.

                        living sideways

                        1 Reply Last reply Reply Quote 2
                        • BulkanB Offline
                          Bulkan Moderator
                          last edited by

                          Today s7 and s9b:

                          s7-s9b.png

                          Tu comunidad Suunto en Telegram: https://t.me/suuntocommunity (spanish)

                          pilleusP 1 Reply Last reply Reply Quote 3
                          • pilleusP Offline
                            pilleus @Bulkan
                            last edited by

                            @bulkan said in Suunto 7 Altitude Issues:

                            s7 and s9b

                            Do you have a comparison of the absolute altitude between the two watches?

                            https://www.instagram.com/moves.are.life/
                            Suunto Vertical Black Lime
                            Suunto 9 Peak Pro Black
                            Suunto Spartan Ultra Stealth Titanium

                            BulkanB 1 Reply Last reply Reply Quote 1
                            • BulkanB Offline
                              Bulkan Moderator @pilleus
                              last edited by

                              @pilleus yes,
                              66 vs 64,4

                              Altitude.png

                              Tu comunidad Suunto en Telegram: https://t.me/suuntocommunity (spanish)

                              1 Reply Last reply Reply Quote 2
                              • isaziI Offline
                                isazi Moderator
                                last edited by

                                Today I did some walking hill repeats with both S9 and S7. Here the results of my comparison:

                                Ascent and average altitude:
                                ascent.png

                                Descent:
                                descent.png

                                Starting altitude:
                                start.png

                                And then end altitude:
                                end.png

                                The graph:
                                amCharts.png

                                S9 was on right wrist, S7 on left.

                                Watch: Suunto Vertical Ti

                                Blog: isazi's home

                                freeheelerF E 2 Replies Last reply Reply Quote 3
                                • freeheelerF Offline
                                  freeheeler @isazi
                                  last edited by

                                  @isazi
                                  🙄

                                  living sideways

                                  1 Reply Last reply Reply Quote 0
                                  • E Offline
                                    eurohiker @isazi
                                    last edited by

                                    @isazi 😞

                                    Phone: S22 Ultra, Android 12
                                    Watch: Suunto 7
                                    Connected accounts: Fatmap, Strava, Wikiloc, Google Fit, klimat, Komoot

                                    isaziI 1 Reply Last reply Reply Quote 0
                                    • isaziI Offline
                                      isazi Moderator @eurohiker
                                      last edited by

                                      @eurohiker it’s totally different from your kind of results though, I never get the S7 to overshoot. In this case I believe the S9 figures the starting altitude better, therefore the gap, and being the difference less than 10 meters it’s difficult for the GPS to solve it. Unfortunately I don’t have bigger hills to do tests here 🙂

                                      Watch: Suunto Vertical Ti

                                      Blog: isazi's home

                                      1 Reply Last reply Reply Quote 1
                                      • E Offline
                                        eurohiker @cedric13
                                        last edited by eurohiker

                                        @cedric13 I’m just updating on my Suunto 7 defect.
                                        “I have replaced your device with a replacement unit that will come with a three (3) month service warranty, which applies if the original devices warranty has expired.”

                                        I dropped it off last Monday morning to a non DHL office (didn’t get handed over to DHL until the next day) and Suunto received it on Wednesday. It’s at the DHL office as of this morning (Monday) and will be at my door by tomorrow or wednesday.
                                        Tip: if you have a DHL office most likely it will be a business day or 2 faster (ship/receive) due to less mail sorting/3rd party hand off.

                                        This is Amazon level customer service. I’m extremely happy that it will be here before a big upcoming hiking and ski weekend.
                                        TDLR: Don’t be afraid to send it in if you really think it’s defective. Its completely free and took a week from small town france to finland.

                                        Phone: S22 Ultra, Android 12
                                        Watch: Suunto 7
                                        Connected accounts: Fatmap, Strava, Wikiloc, Google Fit, klimat, Komoot

                                        1 Reply Last reply Reply Quote 3
                                        • M Offline
                                          mikulass
                                          last edited by

                                          Hello sorry if this is off topic…, I am experiencing following issue with S7. It is measuring somehow Descent an not Ascent …, which is 0 m in the app after the activity… and additionally when data are synchronized to Relive and Strava it shows elevation 0 m in those apps as well…(luckily Strava has some correction function for elevation so I can get some elevation there…). I’m using S7 on right hand. Link to the recent activity https://www.suunto.com/sk-sk/move/mikulasstrelecky/6047bd0e148abc47025d3e17
                                          Could it be bug in the sw or in sensor, or any other idea? Thanks in advance. Regards.

                                          Aleksander HA isaziI 3 Replies Last reply Reply Quote 0
                                          • Aleksander HA Offline
                                            Aleksander H Bronze Member @mikulass
                                            last edited by Aleksander H

                                            @mikulass guess I’m not alone. Been discussing the same issue here https://forum.suunto.com/topic/6114/totalt-ascent-descent-doesn-t-seem-to-match-elevation-graph/17?_=1615327273466

                                            About half way down the thread I discuss having the same issue with 0m ascent. Happened 2 times so far. Both were hikes.

                                            M 1 Reply Last reply Reply Quote 1
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