Closing of Movescount is delayed further to 2021

Auld06

@isazi said in Closing of Movescount is delayed further to 2021:

Quantified Self

Thanks for this reply. I just took a look and the interfaces appear to be nothing like as pleasant or instinctive as Movescount’s and appear far more technical than I want or need.

Also, I guess they don’t sync automatically?

Simplicity is a big deal for me. I have had training consistency issues for years, in part through trying to be overly precise and, for the last few years, I have completely avoided unnecessary complications, keeping my workouts (and their tracking) simple. Movescount desktop & phone has been a fabulous tool for me.

margusl

@Dimitrios-Kanellopoulos said in Closing of Movescount is delayed further to 2021:

Logically and rightfully Suunto should not shutdown the MC (app + web) if the user cannot sync with BT on those devices.

Not so sure about “logic” here …

reports of newer iPhones having issues with SA started coming as soon as iPhone 11 was released last September
a year later Suunto still decided to announce exact dates for cutting connection for MC apps.
Ambit3 has missed power in Suunto App since the watch support was added to the app, November 2018.
announcement about the delay is made after the cut-off date …

Don’t get me wrong here, it takes some serious balls to stop a moving train and massive kudos to everyone involved, but I would not call it logical.

Dimitrios Kanellopoulos

@margusl I ll tranfer the feedback. Idk what to say on this, maybe I am thinking inside my shoes apparently.

The issue about the IOS is a recentish one due to some app update and iOS update. There were other issues that were fixed (parsing workouts)
The power issue was raised again by me specifically.

All in all I think I should stop at some point helping here. I am tired. I don’t get anyone wrong here but this message hits me to the heart.

margusl

@Dimitrios-Kanellopoulos said in Closing of Movescount is delayed further to 2021:

All in all I think I should stop at some point helping here. I am tired. I don’t get anyone wrong here but this message hits me to the heart.

I sincerely do not understand why are you taking this personally. As I understand, your work made a real change.
But it’s still beyond me how a company just decides to act reactively at the last minute and just keeps loosing opportunities.

Bulkan

@Dimitrios-Kanellopoulos said in Closing of Movescount is delayed further to 2021:

All in all I think I should stop at some point helping here. I am tired. I don’t get anyone wrong here but this message hits me to the heart.

Never ever. Keep pushing.

Dimitrios Kanellopoulos

@margusl

I would not call it logical.

It really feels that anyway the steer is turned it’s has to be not logical -> add a complain / remark level.

The man the boy and the donkey

@Dimitrios-Kanellopoulos Please don’t take anything said here personally, as I think it was never intended to be such. No one can question your work done here and your role as a messenger between users and Suunto.
Some news may got us unprepared and sometime we need to express our concerns, but we never intend to offend you. Most of our anger is not against Suunto either, just their decisions.
Keep up!

cosme.costa

@margusl said in Closing of Movescount is delayed further to 2021:

@Dimitrios-Kanellopoulos said in Closing of Movescount is delayed further to 2021:

All in all I think I should stop at some point helping here. I am tired. I don’t get anyone wrong here but this message hits me to the heart.

I sincerely do not understand why are you taking this personally. As I understand, your work made a real change.
But it’s still beyond me how a company just decides to act reactively at the last minute and just keeps loosing opportunities.

I do understand him, and I hope he doesn’t stop helping here.

I do not know where do you work guys but companies are built on many individual decisons which probably looking from outside seem irrational or sometimes are just that, bad decisions made for some individual and later you have to deal with that decisons. Or decisons that are good for now but aren’t for the future. Or decisions that in some time we will see that are the right call. People in companies work hard and try to do their best, with what they have. (I always say to my boss that with time and money I can do a space-rocket but with what I have now I can’t)

If I were @Dimitrios-Kanellopoulos, who has an inside view of what is happening inside Suunto, probably will feel tired of all the bad air flowing around and more when you are working hard and people are telling you, with other words, that your work is not good.

I think is good that Suunto has put on hold the MC shutdown, whatever the reason, they won’t tell us and I understand why. For me It means that they want to solve things and make it work.

Mff73

@Dimitrios-Kanellopoulos
Keep yourself healthy and in good shape. Eternal complainers don’t deserve it.
Easy advice not easy to follow when so much involved as you are !

leohendrix

@zvonejan Hello, I’ve reported this issue to Suunto support more than 6 month ago, and it was already happening for several month…
I had no clear answer, just a trivial “we’ll take this into account”!

I wonder what have technically changed behind that led to this. At user’s level it feels like something that was usefull and fully working was removed.
Ideally, softwares are improved with more or better functionnalities, not less!

Алексей Омельченко

@Dimitrios-Kanellopoulos LOL. Something went wrong and some important features do not work on Suunto App. That happens when you replace finnish team with chinese students;))))

Fenr1r

@leohendrix said in Closing of Movescount is delayed further to 2021:

I wonder what have technically changed behind that led to this.

Have a look at this from @margusl and, perhaps @pavel-samokha has separate insight. EOL for both MC & Surface might’ve seemed near-enough simultaneous that short-term replacement wasn’t felt cost-effective?

Dimitrios Kanellopoulos

@Алексей-Омельченко

I strongly urge you to read again what you wrote

amasidlover

@Алексей-Омельченко said in Closing of Movescount is delayed further to 2021:

@Dimitrios-Kanellopoulos LOL. Something went wrong and some important features do not work on Suunto App. That happens when you replace finnish team with chinese students;))))

Having worked in the industry this is what happens when middle management only listen to the customers whose views they agree with… The devs generally don’t get much choice in what they focus on and they certainly don’t get to decide whether parts of the infrastructure get shut down or to refuse to communicate their intentions properly to customers.
I suspect @Dimitrios-Kanellopoulos has had to take some risks with his career to tell us as much as he does. Quite why the management are so secretive is beyond me as it only alienates customers.

Fenr1r

@amasidlover said in Closing of Movescount is delayed further to 2021:

only listen to the customers whose views they agree with

Do you have an idea who those customers might have been in Suunto’s case? I don’t know the sector. (Does Killian Jornet have input/count as a customer? Can we blame everything on @Brad_Olwin: I know he’s bought a watch or two?) Bulk buyers like Amazon? From your experience, where do you reckon “Go Mobile (and don’t bother me with the details),” might have originated?

Also, wouldn’t the DigiTrans be big enough for senior mgmt at Suunto? (I have no idea how much of Suunto’s biz is sportswatches.) Or I guess they might qualify as middle mgmt in the Amer Sports org chart.

pavel.samokha

@Алексей-Омельченко Suunto is Finnish company, having all R&D in Finland and producing almost all watches in Finland.

P.S. Chinese Students are great at mathematics and many other fields.

Алексей Омельченко

@Dimitrios-Kanellopoulos I’m sorry if you read “you” pronoun regarding yourself. It is a so-called impersonate you = one.
I understand you are a smart guy, but this is maybe second or even third time we don’t understand each other… I’m sorry if you took it personally.

The truth is that I’m absolutely sure Amer Sports replaced the whole engineering team after they had bought Suunto Oy and I’m absolutely sure the new team sucks. It cannot fix the bugs reported by me and other people because it doesn’t consider them as bugs. It cannot create an application even at the same level, the Suunto App is far worse than Movescount.

Алексей Омельченко

@pavel-samokha a user-friendly application is not about mathematics…

Алексей Омельченко

@amasidlover we had the same case, once we bought a small lab with their own application which was our rivals, but we decided to develop both apps - ours and theirs - for some time. We made it better, faster and more stable but most of the reviews were negative when merely a single feature began to work improperly in customers’ eyes, even when it was one and the same feature based on one and the same protocol. For our app people told everything to be ok, but for that app not.
And here is something else: Suunto App worked badly one year ago. It works badly today. So why should we believe tomorrow things will change?

@Алексей-Омельченко said in Closing of Movescount is delayed further to 2021:

@Dimitrios-Kanellopoulos I’m sorry if you read “you” pronoun regarding yourself. It is a so-called impersonate you = one.
I understand you are a smart guy, but this is maybe second or even third time we don’t understand each other… I’m sorry if you took it personally.

The truth is that I’m absolutely sure Amer Sports replaced the whole engineering team after they had bought Suunto Oy and I’m absolutely sure the new team sucks. It cannot fix the bugs reported by me and other people because it doesn’t consider them as bugs. It cannot create an application even at the same level, the Suunto App is far worse than Movescount.

Are you inside suunto or know the insights to tell that?
Just because you and other submited bugs, doesn’t mean they can be solved immediatelly.
Like in any other industry, there are other things with more priority and other constraints.
Do any of the people here think anyone in any organization will want to a shitty job or not solve clients problems??
It is all about means/priorities/necessity/turnover.
For sure anything related to suunto 9/5/3 will be priority compared to olders models…older models won’t generate turnover (on ambit 3 in fact it will). But won’t give acess to the newer experience to the customer…
Of course there is old costumer engagemente…but between new market to conquer and old costumers already conquered…new is more interesting.