Syncing problems Ambit3 with iPhone11
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At last! thanks for the warning. It seems to work at least on the PC
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Please check if your hr zones are correctly displayed after sync .
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Yes, everything is correct
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Same problem here with the new iPhone SE and iOS 13.4
Ambit3 Peak SW: 2.4.17
Suunto App Version: 1.20It took me about 6 attempts to pair my watch and the app - but I got used to that, as well as having to re-pair the devices on a regular basis for unknown reasons. Iāve had these problems with the old Movescount app and the new Suunto app, on both iOS and Android.
Interestingly (or not), once the pairing was successful, very short activities are syncāed. At first I suspected dodgy heart-rate readings to be the problem (my sensor has become a bit unreliable), so I recorded two activities of a few seconds, one with and one without heart-rate - both were syncāed without problems.
Edit: I recorded a third test-activity of > 1h with heart-rate - that failed to sync initially. Just noticed that about one hour later it was syncāed as well. So itās at least working to some degree, sometimes. All three of my test-activities were indoors without GPS data - I wonder if that could be the issue. Maybe the āGPS Optimizationā (whatever that is) breaks the sync?
Iām tired of opening tickets with Suuntoās support. Iāve reported about 20 issues in the last 3 years, at best I got a response about 3 weeks after, some of them have never been addressed. So what I would like to know instead: Is there a current Suunto watch that is known to work with iOS 13 on a recent iPhone?
(Before anyone jumps ship and buys a Garmin watch, read the reviews for the Garmin app in the app store - it appears to be just as bad, and the customer support just as unhelpful.)
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Hello All,
Having the same issue with my Ambit 3, and Iphone 11, with IOS 13.6 (I also had the same issue with previous IOS)
I canāt sync the watch with the suunto Mocile app. I have read the entire page here, and followed adviced but it looks like the problem is still there.
Any update from your side? -
@Djanbgo No yet for the App.
You can solve the problem update Suuntolink and sinc. -
Same issue here.
Ambit3 and iPhone XS. The synchronisation-issue costs me hours and hours. So much errors with long ālargeā hiking activities.
Short walks are fine.
I will use the usb cable and notebook in the futureā¦
Please fix itā¦
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@entropia437
Hi I faced with the same issue on iPhone SE 2020 iOS ver 13.6 -
@Cookiemonster
Hi All,
With iPhone iOS v13.6 did not works the pairing at all.
Somebody mentioned on iPad it works well, is it correct, I using iPad mini 3 iOS v12.4.8 it works as we expected.
! One more thingā¦
I owning another Suunto watch a Spartan Ultra.
It smoothly paired with the Suunto app on iPhone iOS v13.6. -
@Dimitrios-Kanellopoulos hey Dimitrios! Since we established that there is clearly a Bluetooth connection issue between Suunto App on newer iPhone / iOS and Ambit3, do you have any news regarding this problem?
It would be nice to know if a fix will be released or if we will have to sync via USB for the rest of our Ambit days
ā
ļø ?
(In my case IPhone SE 2020, pairing works fine but sync always fails, I tried to force firmware update to Ā«Ā cleanĀ Ā» my watch along with any other tips found here or on suunto support pages.)
Thanks ! -
After reading through this thread, it seems clear that the Ambit 3 is not compatible with the iPhone 11.
Attached is a screen shot of the eternal attempt. No combination of unpairing, forgetting, uninstalling, reinstalling, restarting, smashing, banging, or cursing will make it go. Soon I will have to try an axe or sledge hammer.
Is this just a fundamental hardware incompatibility that has no fix? Sadness. Nothing lasts anymoreā¦
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@erick86 @Dimitrios-Kanellopoulos
Exactly, it would be really nice to know if a software update will resolve this or if we need to think about watch replacement (even if the watch works perfectly fineā¦). -
Hi all here,
There will be at least at some point an improvement on this afaik.
I understand well the issues here and all feedback is transferred.
Some issues from my experience and you feedback are related to syncing the activities.
I would suggest syncing those with the cable, and deleting them so the if itās a bug in the activity parsing the rest of those could continue syncing.
Could you validate that ?
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@Dimitrios-Kanellopoulos Thanks for the feedback !
Iāve been syncing with cable and movelink2 and suuntolink since I changed my phone (3 weeks now) for an IPhone SE 2020, no other choice
Iāve tried deleting synchronized moves directly on the watch and also a complete reset of the watch through movelink2 and suuntolink without any success sadly.
I think the Bluetooth connection between ambit3 and newer iPhone (newer iOS ?) is genuinely faulty. It doesnāt seem linked to a broken move that has trouble syncing.
Is there any developer or support working on this ? It should be simple to debug and tell us if we can expect a software fix or if we need to change watch if we want to sync with our phone
Thanks ! -
Itās crystal clear that the problem is with the Ambit3ās ability to communicate over BT with newer iPhones, either due to their hardware or software, not an issue with faulty moves or whatever. Weāre just waiting for the functionality promised.
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Iām having the same issue as well, FWIW. Worked fine with my old iPhone 6Sā¦ Love the watch, pretty upset that it wonāt sync via BlueToothā¦
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@runnr_az Works fine with an old iPhone 7 and an old Android tooā¦
Itās sad to not have any official communication about thisā¦ And the watch is still available for purchase on suunto website without any disclaimer -
@benoitg
Anche io che ho appena preso un Traverse Alpha Stealth vedo che in BT si collega ma NON con la App mobile dell 'iPhoneā¦ Mi sembra di impazzire perchĆ© ĆØ strano che non ci si riesceā¦
Ho un iPhone SE 2020 aggiornato! -
@Dimitrios-Kanellopoulos Hey! No news about this issue?
It would be really great just to know where we are on this : support knows about it, issue found, fix already done and ready to deploy, wonāt fix at all, no ideaā¦
I could understand that Suunto would stop all support on Ambit3, just get rid of the legacy, but it would be nice to let users know about it.
And the watch is still available for purchase on the websiteā¦ I canāt understand how you can let people buy something new that just wonāt work with newer iPhoneāļø
Thank you! -
Hi @JohanT, I have the same problem with the IP 11 Pro, Ios 13.7. Cannot synchronize with Ambit 3 via Suunto app v1.51.0. Forced to use serial USB and suuntolink application. Movescount is not updated with this method. Unable to retrieve GPX traces !
Suuto is experiencing planned obsolessance. A shame for a Nordic society claiming to be respectful of the environment ā¦
