Brand new

[Mff73]

@Dave-Papadopolis
When it says watch need to be reset, do you unplug it?
When upgrade has begun, whatever Suuntolink says, wait without unplugging (let says 20min max to be sure).

[Marco K]

Same problem here … (got mine a day ago), did you get a solution from support ?
If not I will just send mine back (online shopping has mandatory refunds here).

[isazi]

@Marco-K said in Brand new:

Same problem here … (got mine a day ago), did you get a solution from support ?
If not I will just send mine back (online shopping has mandatory refunds here).

Here you can find how to contact support yourself.

[Marco K]

@isazi said in Brand new:

@Marco-K said in Brand new:

Same problem here … (got mine a day ago), did you get a solution from support ?
If not I will just send mine back (online shopping has mandatory refunds here).

Here you can find how to contact support yourself.

Thanks
I was hoping for a public solution … but you are right, i will see what Suunto support can do.

[Mff73]

@Mff73 said in Brand new:

@Dave-Papadopolis
When it says watch need to be reset, do you unplug it?
When upgrade has begun, whatever Suuntolink says, wait without unplugging (let says 20min max to be sure).

@Marco-K , did you try this ?

[Marco K]

@Mff73 said in Brand new:

@Mff73 said in Brand new:

@Dave-Papadopolis
When it says watch need to be reset, do you unplug it?
When upgrade has begun, whatever Suuntolink says, wait without unplugging (let says 20min max to be sure).

@Marco-K , did you try this ?

Yes a few times now (on 2 pc’s)

[Mff73]

@Marco-K
OK, go for support

[Dave Papadopolis]

Sorry had been working alot lately and forgot to check. I contacted support which said wait for the battery to completely drain then try hooking it up again. Its been about 4 days now and its still doing the same thing. Hoping that the battery is going to drain completely soon so I can try it again

[Bulkan]

Tell us how it goes and if we can don anything… but support will help, be patient in these days.

[Brad_Olwin]

@Dave-Papadopolis said in Brand new:

Sorry had been working alot lately and forgot to check. I contacted support which said wait for the battery to completely drain then try hooking it up again. Its been about 4 days now and its still doing the same thing. Hoping that the battery is going to drain completely soon so I can try it again

If you can, turn on the GPS, that will drain the battery quickly