Suunto app service status

Brad_Olwin

@Brent-Rodriguez said in Suunto app service status:

@Saketo-Nemo Suunto has a history of shitty communication with its users. Haven’t you been here a while? Exactly how much do we know about where Suunto App is going? Are we going to get the website nearly everyone wants? POIs? Interval training? They don’t communicate crap with us. Apart from this forum I have submitted bugs to Sunnto and they failed to acknowledge them until they found a fix or had already fixed them. Denial. Denial. Denial. That’s Sunnto supports motto. Thinking about my communication with them is getting me riled up. Please don’t make me think of it again.

I come here everyday checking on the status of the app. You see that little inbox icon near the top of the page? I’ve been reading the posts but you guys beat that horse dead. No need to keep hitting it. The point was Suunto doesn’t tell us crap. If you don’t understand that you must be a shill.

Wow, you submitted bugs and they were failed to be acknowledged until they were fixed! You must be so disappointed. Perhaps you should see something positive. How many bug reports do you think Suunto gets? Likely a lot. I am sure they proceed up a chain and the important ones are confirmed by likely more than one person. Would you rather have them fixed or someone reply stating they will be fixed and never know when. While the communication could be better, the bugs are fixed!

You do have interval training…it may not be the training you want but you have it. We had a survey on POIs and waypoints and it looked great to me, Suunto solicited input and are likely acting on the surveys. Do other companies (Garmin, Polar, Coros) send surveys out about possible features asking the customers to rank them? I am not aware of any.

Guess I am a shill, whatever that is.

@Brad_Olwin said in Suunto app service status:

Do other companies (Garmin, Polar, Coros) send surveys out about possible features asking the customers to rank them? I am not aware of any.

Having a survey is nice. And yes, I am also Garmin customer for years and they don‘t do it. But it is clear that Garmin develops on their own without input of the customers.
But when it feels like I take place in that survey and nothing happens, not even a communication of maybe the outcome and a little roadmap, it is more like a farce. Suunto gave the appearance to involve the customers, but the lack of communication what happens with our input maybe in a roadmap or whatever makes me stop believing in what I thought Suunto is doing.
But I really want to be convinced that Suunto is doing the right thing, listening to the customers, developing what is upvoted the most, communicating more…
Just as a background information: I am doing computer system validation, I know of Scrum, of requirements engineering and communication with customers and so I know about the importance of every what I am missing here…

Best regards
Marcus

Brent Rodriguez

@Brad_Olwin I gave them way more data than they needed to reproduce the issue. Way more. I went out of my way to cleanly and clearly document the issue. They jacked me around for a month pretending like there was no problem. You’re damn right I was disappointed.

And yes, you are a shill.

Brad_Olwin

@Brent-Rodriguez said in Suunto app service status:

@Brad_Olwin I gave them way more data than they needed to reproduce the issue. Way more. I went out of my way to cleanly and clearly document the issue. They jacked me around for a month pretending like there was no problem. You’re damn right I was disappointed.

And yes, you are a shill.

I have done the same, provided a bug reports and then more information. Sometimes I heard nothing but the bug was fixed. One time weeks (more than a month) I heard back with a very nice email stating that they had finally figured out the problem and thanked me for the help, provided a workaround but did not have an ETA for a fix. It eventually was fixed. I just don’t get riled up about it and assume that I am dealing with human beings that are trying to do their jobs the best they can. Perhaps you might think about the folks you are corresponding with. For better or worse, those that sign NDAs with companies communicate only what they are allowed to. From the shill.

Brent Rodriguez

@Brad_Olwin Jacking me around and ignoring the issue was insulting. If you don’t mind meeting dicked with good for you.

Jay Sullivan

@Brent-Rodriguez I didn’t get the in-app message, either. I use the app at least once a day for tracking workouts, but when it didn’t sync to Strava I was in there a bunch looking for a status update and trying to get my FIT file to download.

Sezer Yiğit

Yesterday I have same issues… SA and strava couldn’t synced. So, I saw a link which shared here, I think beta version of the SA… I download it but when I triedto log in, it warned me as “no internet connection”…

Any way… today I logged in… When I checked the connected services, I saw that I can get connected to movescount… So I thought that After now on I can get the old workout files from movescount to SA… But firstly I wanted to update the SA. So I get the 4.2.4 version from Google play. . Then when I checked the connected services button, I saw that there is no movescount… So? Is it possible to get old workout files with the beta version of SA… I use android and my watch is Spartan sport by the way.

thailon

@Dimitrios-Kanellopoulos first of all I hope, you are alright. Hopefully they will support you with your backup not to receive all the blame personally.

JorgeFD

thank you @Dimitrios-Kanellopoulos for this post. It said a lot from you I did not receive the message in app but it was clear than something was happening. It is not the end of the world not to be able to use the app for hours.

i’m sure suunto has learned a lot from this

have a good summer!

thailon

@jorgefd78 I haven’t received the message too.

Message about “technical problem” popped up for me not long ago.

isazi

@andrasveres Suunto is aware of this and working to fix everything.

feanor

@isazi Other than this forum thread which was last posted to in 2019, is there a suunto app status page anywhere, which displays current service status?

isazi

@feanor I am not aware of any public service status, sorry. Maybe we should create a request for this

As for today, I only know that there are some issues, and that the team@suunto is working on solving it.

Dimitrios Kanellopoulos

@feanor you can see that in the app.

this forum also can facilitate this if needed

trevormatty

@dimitrios-kanellopoulos HI I haven’t posted before but this looks like a likely place to start. I can’t connect either my Suunto 7 or 9 to the app. It finds them as before, but won’t connect. I’ve tried restarting apps/bluetooth and restarting the phone. This hasn’t been a problem before. Sorry if this is under the wrong heading. I hope you can help? Many Thanks. Trevor

Dimitrios Kanellopoulos

@trevormatty let’s make a separate post.