Important: is your S9/S5/Spartan AGPS up-to-date when Syncing with the Suunto app?

[Dimitrios Kanellopoulos]

Thank you very much @cosmecosta and @fejker for these last comments and trying.

[cosme.costa]

@Dimitrios-Kanellopoulos said in Important: is your S9/S5/Spartan AGPS up-to-date when Syncing with the Suunto app?:

Thank you very much @cosmecosta and @fejker for these last comments and trying.

Anytime @Dimitrios-Kanellopoulos. I hope Suunto finds a fix as soon as possible if not I’m still going to run, with a bad track but running, that eventually is what matters.

[WEM_t]

My was also stuck at 21.07.! After 12sec reset now it’s N/A after trying to sync a few times.

SSU and SA on Android.

Br
Werner

[Dimitrios Kanellopoulos]

Hi all. I understand that this is a big issue at the moment.

I can help but I need the app logs from Android.

On the android app, go to settings and tap the version many times.
Logging will start.
Once this is started please try to sync the watch to get AGPS.
Once this is done go again and tap the version many times to stop the logging.
After this is done., you will have a folder called stt-dump. Zip that folder and upload it somewhere and share it with me in a private message.
Please do not share this publicly as it contains your account ifo.

[MichalJ]

@Dimitrios-Kanellopoulos I sended link to you.

[Mff73]

@Dimitrios-Kanellopoulos
Sent

[pilleus]

SSU 2.8.24
SA latest beta
Android 9

GPS shows N/A, but sync of activities is okay. GPS fix is okay, GPS accuracy is okay.

No problems with the watch.

[HawkEye6]

SSU & SSWHR stuck on 21/07/21 as well and also looping in Suuntolink.
Have not reset or anything else

[cosme.costa]

@Dimitrios-Kanellopoulos Link with the logs sent!

[Pierangelo]

AGPS UPDATED TO 2019-07-21

Watch:Suunto Spartan Ultra
Software 2.8.24
App: version 1.10.0
Iphone Xs
IOS: 13.0 (beta version)

[Rob33]

@pilleus said in Important: is your S9/S5/Spartan AGPS up-to-date when Syncing with the Suunto app?:

SSU 2.8.24
SA latest beta
Android 9

GPS shows N/A, but sync of activities is okay. GPS fix is okay, GPS accuracy is okay.

No problems with the watch.

Me too…

[borgelkranz]

@Dimitrios-Kanellopoulos I’ll send a link to the logs in a couple of minutes.

[Dimitrios Kanellopoulos]

Hi all. Most probably the issue is identified. I ll update you with info and status.
No more needs for logs. Thanks a lot!

[borgelkranz]

@Dimitrios-Kanellopoulos Hey, wait: thanks to you!

[suzzlo]

Hi @Dimitrios-Kanellopoulos , did you already know if the bug is on SA or in the FW?

BR

[Dimitrios Kanellopoulos]

Hi all! The AGPS should be now fine. Could you validate that for me?

Thank you!

[cosme.costa]

@Dimitrios-Kanellopoulos said in Important: is your S9/S5/Spartan AGPS up-to-date when Syncing with the Suunto app?:

Hi all! The AGPS should be now fine. Could you validate that for me?

Thank you!

AGPS updated to 2010-07-30.

Thanks @Dimitrios-Kanellopoulos for the help!!

[pilleus]

Thanks for the update!

[sartoric]

[borgelkranz]

@Dimitrios-Kanellopoulos Works like a charm. Thanks again!