Ambit 3 Sport

Dimitrios Kanellopoulos

@Steph63 at the moment that is correct. That is why there is development to come and why >1.5y the minimum in regards to MC closing down

Steph63

@Dimitrios-Kanellopoulos
honestly, I’m sorry but it’s not professional to provide a new tool that is not able to replace the “older” one at less than 40% !!! and to keep them co-existing during 2 years !!
I have installed Suunto app yesterday for my Ambit3, 10min after, I had to go back because I cannot doing anything with it !!

Dimitrios Kanellopoulos

@Steph63 Hi but did you want to announce this 3 months before closing and not give you the chance, like now to ask for what you need?

We do not force you NOW to use the new app. You have 1.5 years and MORE to if you want contribute to ideas and switch whenever you want to

comfortably_numb

All Ambit 3 users need a way to put routes on their watches via the new app when Movescount closes. It’s very worrying that it is not clear whether we will be able to do this. These are expensive bits of kit and I really cannot afford to replace two Ambit 3 watches. @suunto-admin please clarify.

Dimitrios Kanellopoulos

@Tim-Shiles we will clarify in time. Again its not passed 24h already and the next step is to answer your questions.

Chris Schulz

We understand you dont have the information and cannot clarify. What is disturbing is the following:

That suunto clearly does not have a well thought out road map
Suunto has really low expectations of its user base
There must be something preventing the seemingly easy migration of code from one app to the other. (copyright? law suit?)
Suunto has a bad marketing plan. A huge percentage of its user base are angry and confused.

Brad_Olwin

@Chris-Schulz said in Ambit 3 Sport:

We understand you dont have the information and cannot clarify. What is disturbing is the following:

That suunto clearly does not have a well thought out road map

Suunto has really low expectations of its user base

There must be something preventing the seemingly easy migration of code from one app to the other. (copyright? law suit?)

Suunto has a bad marketing plan. A huge percentage of its user base are angry and confused.

For #1: How do you know this? I don’t and neither does @Dimitrios-Kanellopoulos or he cannot say. This is pure speculation on your part because you have not seen it.

#2: What do you mean low expectations?

#3 There is 1.5y to implement features and functionality that the user base needs and wants. Suunto is listening…

#4: I agree with the second part and I think they (Suunto) will be more forthcoming. For now all of your devices work and NOTHING has changed except that you know Movescount is going to be shut down…that is it. In that time all major sports watch manufacturers will have new devices. There are multiple ways to aid users of legacy devices.

Cosmo Catalano

I’d say that sending your community manager out to the wolves with no better response plan than “It’s only been 24 hours” indicates a pretty clear lack of road map.

If “a huge percentage of [Suunto’s] user base are angry and confused”—and you admit that they are—I’m not sure how you can also say their approach hasn’t been terrible.

As someone who works in marketing (albeit on the techier side of things), I feel confident saying a sweeping announcement of product obsolescence with no details about implementation is a terrible way for Suunto to “listen” to its user base.

@Brad_Olwin said in Ambit 3 Sport:

In that time all major sports watch manufacturers will have new devices. There are multiple ways to aid users of legacy devices.

is Garmin disconnect ‘old’ forerunner user from Garmin Connect?
Is Polar disconnect V800, M400 or A300 users from Polar flow or didn’t migrate them from Polar personal trainer?

quite strange analogy you are drawing here to what Suunto is doing right now…

Marianne van der Meulen

@Dimitrios-Kanellopoulos any news?

jthomi

@Marianne-van-der-Meulen No news. Latest news we got here are to be found here: https://forum.suunto.com/topic/2382/april-transition-update

Marianne van der Meulen

@jthomi ok, that one I read already. So, no info yet. I’ll wait

eeonefivebee

Just to get this on record - I asked Suunto directly about sports mode customisation in the app and had this reply back from the support team (dated 13th May 2019) which hopefully is a spark of good news for Ambit 3 Peak users…

“Compatibility of the Suunto application to the legacy watches are still being develop by our team, Our developers still continue to develop the Suunto application and they will be able to fully have it compatible for the watch, earliest by summer next year.”

freeheeler

@eeonefivebee
fully compatible sounds promising.
I can live with their schedule and by then they have hopefully created a useful web interface, too

karel louda

@eeonefivebee said in Ambit 3 Sport:

earliest by summer next year

“earliest by summer next year” means “earliest by summer 2020”???

freeheeler

@karel-louda
this is how I understand it, yes.
I also received an answer couple of weeks ago directly from Suunto in which they told me that we will be able to use Movescount at least until summer 2020.
I assume they give the users some spare time for overlapping both apps.

margusl

@TELE-HO said in Ambit 3 Sport:

I also received an answer couple of weeks ago directly from Suunto in which they told me that we will be able to use Movescount at least until summer 2020.
I assume they give the users some spare time for overlapping both apps.

“earliest in summer 2020” has been communicated from (public) start of digital service transition, it was also stated in announcement made in January:

It is in this context that we will begin to wind down our previous service, Suunto Movescount, with a target of closing the service earliest in summer 2020.

Here and there some people somehow missed the 2020 part…
Original text at https://www.suunto.com/Content-pages/digital-service-transition/has been updated, but https://forum.suunto.com/post/19062 should hold the first (public) revision.

pilleus

@TELE-HO said in Ambit 3 Sport:

@eeonefivebee
fully compatible sounds promising.
I can live with their schedule and by then they have hopefully created a useful web interface, too

It is okay for me. The sync of my daily activities from the Ambit 3 to SA is perfect and fast. The sport modes, apps and routes are synced to the watch with Movescount and don’t change often. And some day it will be able to play with SA and all features without Movescount. It’s okay.

Janfi

@TELE-HO Thank you for this update. I am confident that A3 will be fully supported. It would be a industrial/marketing crash to turn off support for it, with no serious technical reasons.

When SA was launched, no information was released about A3 support but now we have basic support (with some problems like no multisports activity full support -only total activity is synchronized, individual legs are missing-, but with best things like synchronization which is very fastest with SA than MC).

Suunto communication could be better, but there is positive signs. Thanks for all users reactions and messages on Google play comments, on this forum and more. For sure it was a game changer.

Some steps forward and we will be able to setup our A3 watchs, our workout sessions and define routes with SA… and the future web interface that replace movescount

eeonefivebee

@karel-louda Yes, that is my understanding from their email.