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    [Question] Store screenshot not updating after re-upload — cached, or pending review?

    Scheduled Pinned Locked Moved Suunto Plus Development
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    • S Offline
      skyfi
      last edited by

      Hi,

      I replaced the Sports app - screen image for my published sports app (Climb Log) through the submission form — twice now — and the SuuntoPlus store still shows the old screenshot. The one that is live is about a week old at this point.

      Both uploads went through without an error, so from my side it looks like the change was accepted and then simply never appeared. I can’t tell which of these it is:

      1. Does a store image change go through review? If updating the screenshot is queued behind the same manual approval as a new submission, that would explain it and I’ll just keep waiting.
      2. Or is the image cached / CDN-served with a long TTL? If so, roughly how long until it refreshes, and does anything on the user side force it (reinstalling the app, clearing the Suunto app cache)?
      3. Is there any way to see the state of a pending change? The form gives no feedback beyond the upload succeeding, so I can’t distinguish “accepted, waiting” from “silently dropped”.

      Happy to re-submit if the earlier uploads got lost somewhere — I’d just rather not keep uploading blindly.

      Thanks!

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