personal info (birth year) not syncing correctly to the suunto app
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Hi, I just got a 9 peak pro yesterday and I noticed that my birth year I set from the watch is not showing correctly in the app personal info. No matter what year I set in the watch, it’s always showing 1 year older in the app. The Suunto app version that I have is the latest one (5.1.7) and the watch is also up to date.
I already tried uninstalling/reinstalling the app on my phone and even resetting the watch but I’m still getting the same issue with the birth year, it’s always showing 1 year older in the app. Whatever year I set in the watch, after syncing it will show as 1 year older in the app. Is this an app bug of there’s a problem with the watch?
All other info are correct, except for the birth year. Thanks! -
@rjpb0731 Same issue… did you ever get a resolution?
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I have the same issue with Race and Race S. Not sure if this matters, but I wanted to confirm.
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@rjpb0731 I am also having the same issue with the original Suunto 9 Peak (not the pro) and it’s a new problem, I’ve had this watch several years without issue. There is a bug in the App apparently that will not accept the Sync from the watch, for both Birth Year, and Height too. Which is annoying, because I’m a short dude and the app is mockingly telling me I’m 5’11’'.
My concern, is that the calorie calculations are now wrong. Please fix this right now
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Updating this post/thread to note that I am also encountering this same exact issue with my Race S, latest watch firmware and app update (iOS). Hoping this will get fixed soon, my watch says my actual birth year, but the app has it 1 year older.
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Same here on Race S before. Not sure if this update fixed it or the previous.
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@Stavrogin thanks for chiming in. To clarify, are you saying the issue has been fixed for you either by the latest or previous firmware?
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@Elvis-Tavarez On this update it is showing correctly. It was not before. I have had that issue with more that one Suunto watch in the last year. To be fair though I never reported it. My main issue that remains to be resolved is sleep tracking that is very hit and miss.
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Race 2, Latest app beta version - my birth year is still a year off. So I set it one year forward to make it what it actually is. Not sure why this is so hard to fix?
