Downgrade FW

[Josaiplu]

@Tami999 by any chance did you have the needed firmware on your watch ? Or anyone else in order to try pushing it on the device of @Martin-Vrska before he try to send it to service ?
I’m not sure it’s a good idea @ChrisA recommend to not go to this menu, I use it to downgrade but I don’t want to brick your device

[Martin Vrska]

@Josaiplu I understand. I’ll talk to the service department tomorrow and see what they can advise me. I even think that a file with the current FW version, i.e. 2.46.12, would be enough for me to be able to load it. It probably won’t be possible without the service department’s intervention. There’s a price to pay for an unreasonable step

[ChrisA]

@Josaiplu If someone has a working link for downloading the correct file it should work, without touching the dangerous’ debug menu again .

[Squirrel]

@Josaiplu said in Downgrade FW:

@Squirrel I try to download the one that my race 2 came with :
https://firmware.geo.movescount.com/production/Wismar-fw_2.41.48.25165-U-bd1f3282.sof

but I got access denied

I see, cannot be downloaded directly through browser.
How about this URL on the phone:
com.sports-tracker.suunto://ota/ota-fw/xxxxxx-fw_2.xx.xx.xxxxx-x-xxxxxxxx.sof

You just need the correct file name and file to exist on the server.
So in your case (Race 2):
com.sports-tracker.suunto://ota/ota-fw/Wismar-fw_2.41.48.25165-U-bd1f3282.sof

[Martin Vrska]

@Squirrel said in Downgrade FW:

com.sports-tracker.suunto://ota/ota-fw/Sapporo-fw_2.xx.xx.xxxxx-x-xxxxxxxx.sof

Thanks, good idea. But I don’t know the exact FW number…

[Josaiplu]

@Squirrel other fw can be downloaded from a browser not this one I don’t know why

@Martin-Vrska yes we need a screenshot of a sv2 firmware names to see which one we can download

Maybe someone will post a screenshot and we could retry

[Martin Vrska]

@Martin-Vrska Suunto support cannot send FW, the watch recommends sending it to service.

[Josaiplu]

@Martin-Vrska couls you try to download this one : https://firmware.geo.movescount.com/production/Wismar-fw_2.46.4.25276-U-6542ddd7.sof

and see if it helps once staged on the watch ? you currently have the 2.46.14 right ?

[Martin Vrska]

@Josaiplu Thank you. Now I have 2.46.12, but I think the watch came out with 2.44.42 and there was no other FW.

[Josaiplu]

@Martin-Vrska I receive my Race 2 with 2.41.48 but yes can’t download it, seems that these FW are not published on movescount.
Now that you have 2 FW are you able to pair your watch with new device ? or solve your original issue ?
Please note that accoding to other thread a corrective FW is supposed to be released this week (keep fingers crossed) so maybe it will help and avoid you send the watch to service

[Martin Vrska]

@Josaiplu I haven’t been able to download it yet, I’ll do it this afternoon. I also hope that a possible FW fix should help and I would avoid service or FW installation.
EDIT: I tried to download the FW using my phone (Android) and the Suunto app cannot load the file.

[Josaiplu]

@Martin-Vrska maybe with this URL :

com.sports-tracker.suunto://ota/ota-fw/Wismar-fw_2.46.4.25276-U-6542ddd7.sof

as suggested by @Squirrel Sorry i m on IOS can’t help on Android

[Martin Vrska]

@Josaiplu From my research, it seems that Android can’t do this. So I’ll either send it to a service center or wait for the new announced FW, which should hopefully help.

[tomahawk5000]

[Martin Vrska]

@Martin-Vrska Today’s release of the new FW solved my problem. Thank you all for your efforts to help. You are great!

[Josaiplu]

@Martin-Vrska glad to read this ! enjoy your watch

[ChrisA]

@Martin-Vrska great it works again