Disappointed with Suunto, the S7 and the RMA service
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I’m disappointed with Suunto’s RMA service as a whole and the Suunto 7 in retrospect :(.
I bought the watch (500 USD) and after 3 years I noticed prominent burn in even though I used the stock watch faces with AOD.
I emailed Suunto and they said the watch was out of warranty and I had to pay something like 40-50 eur.
They proceeded to send me 3 watches over 4 months. The first one was severely burnt in straight out of the box - it seemed no one checked it before sending it.
The 2nd one they sent me looked brand new but would restart 10-20 times/day.
They offered me the titanium version as the 3rd one and it seemed ok but now 7 months later the screen is burnt in again! 7 months for a watch’s lifespan…I think this will be my first and last Suunto watch
sorry for the rant -
@marsfarce service has always been their flagship as far as I’m concerned but stories like these I really don’t understand how they can happen and unfortunately I’ve been reading about several of them lately. I’m sorry.
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@marsfarce
There are 2 aspects to what you are writing about,
The first is that the displays are defective, and the second and worst is that Sunnto does not inform about this fact anywhere and pretends the status quo is that nothing happened…I am writing as a Suunto 7 user
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On the other hand, I don’t know where the outrage comes from?
To sum up, after three years, i.e. after the warranty expired, you received a replacement for €40-50, for which the service normally gives a 3-month warranty.
They replaced two more that caused problems (in accordance with the 3-month warranty).What do you expect now after the next 7 months? An apology from the Pope?
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@maszop
exactly as you write, there is a need for papal transparency in the information that the display is like a papal excommunication -
I am ex-Suunto 7 user. I can confirm this issue (in family we have 2 Suunto 7 watches). Those watches are excellent but battery and display is issue. Now I have Suunto Race (unfortunately majority of smart functions and fluent gentle graphics are missing) and I am happy because
- display is perfect
- battery is perfect (10 days, 375 mins of run consumes 52 % of battery)
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@maszop said in Disappointed with Suunto, the S7 and the RMA service:
On the other hand, I don’t know where the outrage comes from?
To sum up, after three years, i.e. after the warranty expired, you received a replacement for €40-50, for which the service normally gives a 3-month warranty.
They replaced two more that caused problems (in accordance with the 3-month warranty).What do you expect now after the next 7 months? An apology from the Pope?
I my opinion at least, a flagship 450 pounds/500 USD watch should last more than 3 years. Or at least, it shouldn’t have a display that deteriorates to the point where it becomes unusable. I think that is either a poor design flaw or planned obsolescence.
This is especially compounded by the fact that it happened on 3 out of the 4 Suunto 7 watches I received from them. It feels like poor quality and lack of care towards the customer. Additionally, given that this was not user error (ie. I didn’t break the watch or water damage it for example), why is Suunto deferring the repair cost to the consumer? And why did I pay 50 EUR and then proceeded to have a burnt-in watch 7 months later, yet AGAIN?
If Suunto suspected these displays would suffer from such prominent burn-in they should have disabled the AOD feature out of the box.
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Same here. Display burnt. No more updates.
This was not my first Suunto but definitely my last.
