Software update 2.30.32

[Brad_Olwin]

@SuuntoR one of the issues is to figure out why this is happening. If it affects everyone it is much easier. Trying to help here and maybe better understand the problem. For example, it does not happen to me testing 3 different watches.

[paranoidrunner]

@Brad_Olwin i am also on android and can see it happen!

[SuuntoR]

@Brad_Olwin

Yes thank you, I appreciate that you are trying yo figure out why this is happening. Sometimes it just feels us users are considered “just stupid users who don’t know how to use the watch” if the answer is “my watch works perfectly and so does all my three watches, have you synced since the excercise? Make sure watch syncs fully in the app” and the same time there are many users reporting this problem. And also this is already a bug since the launch of the watch, but you did not have the problem even on the last software version? Anyway, thank you for trying to help us and I know your purpose is not the thing I wrote above.

I try to help also and here is a pattern how this goes at least on my watch.

Yesterday evening: watch and app ctl, atl, tsb all synced and all good

Just after midnight and synced with app: new numbers for todays ctl, atl and tsb. All synced perfectly with the watch and the app.

This morning after synced with the app: ctl, atl, tsb are not synced anymore. On the app still todays numbers like it should. On the watch back to yesterdays numbers. And those wont be corrected on the watch before powering off and back on. After that works fine for today and also possible new tss scores add fine. If the power off and on is not done, also the new tss scores don’t show up. And even if you do this power off and on, the problem comes back again tomorrow.

Hope this helps to figure out what is going on!

[wmichi]

Last night sleep tracking was again spot on and in line with Oura. Especially the awake times are spot on. That’s a huge improvement for me, thank you Suunto!

Unfortunately the training stats are a complete mess. The watch shows higher total TSS of the week, higher CTL, ATL and TSB than the app. The total TSS are off by 18. I have only trained with the Suunto Race. This also doesn’t change after multiple syncs. I still have my old S9PP which I have also updated, but not used in this week. Maybe syncing the S9PP with the app after the update messed the values up…

So in my case, the watch doesn’t show yesterday’s values, but something completely different. I have not done a soft reset, by the way (this would solve it).

@Brad_Olwin Are you using the latest productive firmware on your devices?

[SuuntoR]

@wmichi

I agree with the sleep tracking. And also compared to Oura numbers. It now also handles better the situations if you stand up for something but go back to sleep. So good work on this

[Olaf Gottschalk]

@Dimitrios-Kanellopoulos sadly the freezing step counter / calories bug has not been fixed by this update - even though support told me it would.

Just happened again for the second time.

Woke up in the morning, because of activities ahead plug the Race to the charger, after charging started the day.

2 hours later, I notice: 3 steps / 0 calories.

So a restart is needed again to reactivate the step counter.

This is still an open bug.

I know some fans will immediately answer they don’t care or how dare you that you are watching these stupid numbers, get on with your life…
All I am saying is - if there is a feature, it should simply work.

[Dimitrios Kanellopoulos]

@Olaf-Gottschalk I knew the same that it should be fixed.

Do others have the issue ?

Btw they don’t get updated at all like even after hours ? Also in the app?

[Olaf Gottschalk]

@Dimitrios-Kanellopoulos no. Stuck at whatever low number and 0 calories. App shows exact same data after sync.

Restart the watch - then the steps immediately increase as you walk.

Another problem I noticed here: the sleep is also not synced to the app. It’s in the watch, but not the app. After a restart, the sleep data is synced correctly and the step counter starts.

Both times I had this issue (first with old, this time with new firmware) were in the same situation where I needed to charge right after I got out of bed.

[Dimitrios Kanellopoulos]

@Olaf-Gottschalk I am raising this issue internally. I’ll see what the response is. Do you think it’s related to the charging? Ie charging the watch stops calories steps and sleep sync ?

[Olaf Gottschalk]

@Dimitrios-Kanellopoulos that is just my suspicion.
As it happened to me twice exactly like this and not any other way.

Something goes wrong also with the sleep syncing when you connect it directly after waking up. That’s what I noticed in relation to the missing steps…

But as I said - with only 2 data points it’s hard to definitely answer.

[SuuntoR]

@Dimitrios-Kanellopoulos

Could you be also so kind to raise this ctl/atl/tsb/tss not syncing correctly between the watch and the app? ️

[SirMcKey]

@Dimitrios-Kanellopoulos Good morning Dimitrios, maybe offtopic, but who knows…
After a conversation with freeheeler, I sent my log-data to suunto because the watch went blank during battery charching. Firmware 2.30.26, Suunto Vertical. Could it be a coinsident?
Didn´t want to disturb. Have a nice weekend, everybody!

[Olaf Gottschalk]

@SuuntoR this is fixed here now if you refer to the values being displayed 0 CTL 0 TSB every morning.

[jjpaz]

@SuuntoR The issue was also commented after new Suunto Vertical software was launched and happens to all users with SV, SR and S9PP. Could be related to SuuntoApp not sending correct data to the watch?

[SuuntoR]

@jjpaz

My guess would be, its still on watch software. This guess is because i have noticed that those incorrect tsb etc. numbers will be ok after the soft reset AND even before the sync to the app. So it seems the correct numbers are already in the watch but “stuck” or something and the soft reset brings those back to life…

Edit: i could not repeat the behaviour it would sync correct numbers after softreset without syncing again with the app. But anyway the watch softreset helps so i still would guess its on the watch side…

Edit 2: when I think this little further, maybe you @jjpaz are right that its something to do with SA not sending the data correctly to the watch. After power off and on, the watch wont show any tsb etc data before syncing to the app. So there is no right or wrong data. But after the sync, data is incorrect on the watch (in my case it seems to show yesterdays tsb etc. on the watch). So watch must get wrong information from Suunto app? But why? I mean like I have written couple of post before, after the midnight sync between watch and the app is ok and the numbers match. So after midnight sa sends right data but not anymore in the next morning. But the soft reset for watch helps. Is this some date/time bug, watch somehow gives wrong information about the date or time when syncing in the morning. And thats why SA sends incorrectly yesterdays data to watch and after that watch “freezes” also with the new stats for current day like tss…? Do you already see a tin foil hat in my head? but i’m sure this is not very difficult bug to be solved after all…

[Arnaud Lclr]

@Dimitrios-Kanellopoulos
I don’t have all of @Olaf-Gottschalk’s problems with sleep measurement, which works well, for example.

On the other hand, like everyone else, I’m affected by the fact that the indicators don’t synchronise properly, especially the HRV.
And I’ve just done the test,
1 Synchro iOS - SRace, multiple times.
2 The two tools are misaligned.
3 Restart SRace
4 Synchro iOS - SRace.
5 The two tools are now aligned (both on the 7-day average and on the past night).

This behaviour leaves a lot to be desired. It’s abnormal that it doesn’t adjust perfectly at every synchronisation.

[Dimitrios Kanellopoulos]

@Olaf-Gottschalk

Does OHR LEDs still blink after wearing the watch? If not, try going to HEART RATE/BLOOD OXYGEN widgets, etc. If OHR LEDs still blink, go to sleep widget and test step counter again. If OHR LEDs won’t blink no matter how hard you try, then 12s upper button reset please.

[Dušan Ković]

After the update sleep tracking has improved, at least for me. Last night was spot on. Watch still doesn’t measure steps during the night, but at least awake segments look correct.

Biggest disappointment is no custom battery mode. I used it all the time. Meaning no touch screen enable/disable and no option to turn off display during workouts. I think it would be beneficial for amoled screen to be able to turn it off. It would last longer.

[Arnaud Lclr]

@Dušan-Ković But you knew it didn’t exist before you bought the product
It’s not a bug, it’s a feature that you want and that Suunto has never announced on this product.

[Dušan Ković]

@Arnaud-Lclr I didn’t, I had a couple of suunto watches, and all of them had it. Vertical also has custom battery mode, so it seems logical that Race has it also