S9P: Error 1403

[taziden]

@Thierry-Forget I guess tomorrow but it’s just a guess, I have 0 actual info and here you’ll find 2 types of people : those who know and can’t/won’t tell, and those who don’t and are just able to guess.

[isazi]

@Thierry-Forget October it’s the only thing I can say.

[andrejsg]

Just FYI, i ended up sending mine back (it was a 2x endeavor) because of this error. suunto sent me a new watch.

https://forum.suunto.com/post/104860

[Thierry Forget]

@andrejsg Thanks for this update. So, is it a firmware issue or a hardware issue @isazi ?

[omunoz]

@Thierry-Forget
Is Firmware issue that fixed with the new release

[cosme.costa]

@Thierry-Forget I guess on October 25th, when the new watch starts to be shipped

[isazi]

@Thierry-Forget I have no idea, as I explained this error is not an error, is the watch saying that something unexpected and serious happened and it had to perform a hard reset by itself. The reason of the unexpected event happening can be hardware or software.

If it is software, it could be fix by the update coming this month. It it is hardware, it will not be fixed. If in doubt, you can always contact support. As I already said I never had this error myself.

[lexterm77]

@isazi

Mine did not show this error anymore but it reboots every now and then. Screen freezes, then it goes black then after a minute or two starts working again minus my hr and baro data. It happens once or twice a week. If it does under new fw, will send it for service, not before I get my hands on S9PP on Oct 25

[isazi]

@lexterm77 in this case I would contact support, I do not remember my watch ever rebooting on its own since I bought it in July 2021.

[lexterm77]

@isazi

I am a light user and traveler.

[Bulkan]

I had this error.

Reset the watch to factory settings or wait for the update.

[Thierry Forget]

Error’s back this morning without doing anything.
I contact the support and they just ask me to do a factory reset.