[Further issue] Lost data after factory reset

[HankWang]

Re: [Issue] FW rolled back to 2.18.18 and won't find the new FW anymore

Here’s another issue report after my previous one.

I wear my 9peak all the time except taking a shower, and I’m sure before this painful update drama, all data was synced to the Suunto App.

And during my multiple times of resetting the watch, uninstalling the Suunto App, I found the Calories data, Steps and Sleep tracking records between 12/28 - 1/27 are gone. (See my screenshot attached below)

This is weird, as the watch synced data everyday and I’m 300% sure that there was records during this period.

[TonyG]

@hankwang this happened to me a few months ago, I also lost from the diary view about 600 activities! iOS version.
when I look at the total number of activities on charts page mine is significantly different (1197) from the person page (681) where you access app settings, the daily Steps / Calories and Sleep has months of data missing.
a couple of months ago I requested my data under GDPR and received the correct total of 1196 activities - so they do exist somewhere but the app cannot see them or access them for some reason.

[HankWang]

@tonyg Nice try I have to say.
One step further, what about importing those files you got via app like “RunGap”? Maybe this will fill those empty slots I guess…

[TonyG]

@hankwang I never considered that!!
would it cause duplications??? I don’t know!
I’m now existing between two eco systems (Coros (legacy - Suunto)) Mainly Coros. and I do have all those activities in Strava so not too much hassle, the only aspect on the Suunto App I use and find good is the route creation on a mobile device, but its not my primary route creation platform, I prefer to create a route on GBOS website on the computer.

[HankWang]

@tonyg I don’t think that will ever cause duplicates because the app will compare before creating/importing a new record, per their description.

And thanks for sharing your logic of choosing platforms, I might give them a try later on. For now, I simply like the simpleness and minimalism design of Suunto App comparing with Garmin Connect… (I haven’t tried much other platforms actually…)

[isazi]

Try to uninstall and reinstall the app. After that, slowly, the app should sync everything back from the cloud.

[HankWang]

@isazi I tried. The issue remains

[isazi]

@hankwang can you try to contact support also? They may help you more. I’ll also try to report your issue, but I may need some logs from you at some point.

[HankWang]

@isazi Sure, I’ll try

[Dimitrios Kanellopoulos]

@hankwang could you try android ?

[HankWang]

@dimitrios-kanellopoulos I’ll search my storage room tomorrow and hopefully my Nexus 6p could power on lol

[HankWang]

@dimitrios-kanellopoulos

Same issue on Android

[Dimitrios Kanellopoulos]

@hankwang are you sure you are logging in with the correct account ?

[HankWang]

@dimitrios-kanellopoulos yes, I’m sure. Suunto ZH account