Let's talk about the "clickiness" of the digital crown button

Olaf Gottschalk

@General_Witt so, thanks to some genius who showed me that my words for describing my “crown button feel” actually lead to your post, I am here.

I got exactly the same issue. It started somewhere in December, my Race was about one month old.

Somehow the clickiness comes and goes for me, it’s almost always there but sometimes it feels clicky again.

I personally hate the “squishyness” and the missing tactile feel when it is in “bad” state.

Also, I somehow fear that even replacing the unit will lead to exactly the same situation sooner or later. And I would not like to be without the watch for more than a day.

What have you done since then? Any news?

Egika

@Olaf-Gottschalk I have experienced similarly. The clickyness sometimes is less to be felt. If I go swimming etc, it comes back.
That makes be think that some residue in the mechanism is damping it. And by flushing or cleaning it otherwise, it comes back.

Since I don’t think it is a defect, but dirt, I am fine with this so far.
Using the wheel or the button makes the click come back.

ppresing

@Olaf-Gottschalk Same here. I can report that maybe the issue is warm enviroment, hand etc. In my case it often happens in the morning after the sleep, when watch is somehow warmed from body, etc. Never had this when mounted (on handlebar) on my MTB rides. My solution for the moment is gently push the crown with fingernail out. It seems that it’s somehow stucked in press position. True that I did’t try to put some lubricant as some others did (WD40 silicone). Obviouslly it’s a hardware issue, as reported from many users. Since the crown functionality is not the problem so far (only crisp clickness) I’ll live with that, until Suunto will officialy put solution, or even recall watches to service/replacement???

soisan

@Olaf-Gottschalk Do you really think that your post without the first sentence would be less informative, helpful or representative of your disapproval of the current"return and repair" Suunto policy?

Olaf Gottschalk

@soisan why? Suunto should know how normal users feel about this, don’t you think?
Explain to me why I should suffer for any issue that I am not responsible for. ‍️

surfboomerang

@Olaf-Gottschalk said in Let's talk about the "clickiness" of the digital crown button:

Suunto should know how normal users feel about this, don’t you think?

A normal user would discuss this matter with a little more respect towards Suunto and fellow community members.

soisan

@Olaf-Gottschalk said in Let's talk about the "clickiness" of the digital crown button:

so, thanks to some genius who showed me that my words for describing my “crown button feel” actually lead to your post, I am here.

I was just referring to this sentence and not the rest of the post.

Olaf Gottschalk

Suunto should know how normal users feel about this, don’t you think?

A normal user would discuss this matter with a little more respect towards Suunto and fellow community members.

I think respect for a company starts by great products that don’t give users problems and IF they do an outstanding service with the least impact to the user.

In what why my respect to other users is affected by criticism towards a company they also suffer from, I can’t see.
Unless your a real fanboy and don’t want to read anything bad…

Mff73

@Olaf-Gottschalk said in Let's talk about the "clickiness" of the digital crown button:

@General_Witt so, thanks to some genius who showed me that my words for describing my “crown button feel” actually lead to your post.

I think I am this genius. Thanks for the compliment.
And congratulations, you entered into my very closed list of personal hidden users in this forum.
Don’t waste your time to answer me, I will not see anymore any of your messages. This user forum has this functionality for anyone peace of mind (use the search function to learn about it, if you are genious enough to understand how to use it).
Bye.

@Olaf-Gottschalk said in Let's talk about the "clickiness" of the digital crown button:

towards a company they also suffer from

I’m not suffering at all

Snow is crystal the fire is cold
I sit back watch the sun turn gold
In the morning love is healing
Warm the frost deep in my bones

Snow is crystal
Love is pure
I look out see a hawk in flight
The forest awaits me

White - The Cult

soisan

@Olaf-Gottschalk It wasn’t your first post with disrespectful comments about other members of this forum or Finnish engineers… There were enough mentions of these facts by other users which you choose to ignore. You insist instead to refer all the time to your right to criticise a company and your personal sufferings which result from the bad policies of this company. You also present yourself as one of the few responsible users that through criticism try to help Suunto improve its products and services.
I’m trying one last time to make myself clear and avoid any misunderstandings. Finding a problem, a bug, a mistake in respect to the function, design or quality of a product and writing about it, asking for corrections or suggesting possible improvements is what a big part of this forum is about. I read your findings, suggestions and remarks with great interest and although I don’t always agree with you, I appreciate your involvement and insights.
What I have a problem with is your tendency to get personal with and insult other users that don’t have the same opinion with you, share your suggestions or agree with your sentiments. I don’t mind reading that Suunto has a bad policy concerning returning and repairing defective products but I feel bad when somebody is called ironically “genius” because he dared to mention that there is already an earlier post about the same problem that you have with your watch! I really appreciate your insights about possible software shortcomings of the Race but I get angry when these insights lead to a collective disapproval (to put it mildly) of the professional adequacy of a whole nation…
Dear Olaf, nobody has a problem with your criticism or your opinions, it’s the way you sometimes refer to other people that opens the door for bad feelings. As the Germans say, “der Ton macht die Musik”!

Durri

@ppresing The rotating crown sometimes has less lift when I press it. I only can faintly feel the small moving when pressure on it. When I lift it up, I can again feel more movement when pushing, just like when I first used it…
Does anyone have such experiences?
My problem is the same and thanks for redirecting to this thread. I have never bathed or showered with the watch on, and it happens to me in the morning when I get up or during the day, as you also write. And a gentle pull out helps, then the clicking resumes.

off242

@General_Witt said in Let's talk about the "clickiness" of the digital crown button:

Has this happened to you as well?

SOLUTION 2.0

Began experiencing the same “silent” or “soft” click with my 6 month-old Race. Took a sterile, individually wrapped alcohol pad and slipped it in the open spaces around the crown to give good rub. The crown is again clicking as it did when new.

There was no visible debris or other markings on the alcohol pad after the cleaning, so I’m unsure what the issue may have been. Regardless, my Race now functions as expected.

simonclegg

@Kristijan-Matulić Hi all - I had the same problem - and I have just tried compressed air, the same stuff I use for my computer keyboard, iPhone charging point, etc., - and it seemed to improve the clickiness.

dreamer_

Reading this I understand that this is not important at all but I’m curious about this.
That clickiness is happening only in the steel wheel or in both steel and titanium wheels?

tas 2581

Hello! It happened to me and my titanium unit.
3 months later :()
Tried pure isopropanol, then 99,9% methanol, after that also tried soft aliphatic dearomatized solvent, if grease should be eliminated by solvents. But nothing works, even WD40 did nothing.
It is quite annoying sensation of downgrade from physical click to “digital” one.

Was reasonable-happy, but now I’m ultra-dissapointed with this investment. Only 3 months of careful use…

sartoric

@tas-2581
as I’ve probably already said, be careful using isopropyl alcohol or any solvent on gasket.

Stefano M64

crown clickness on my Race comes and goes, when it was new it clicked hard, then softer, once disappeared, but then recovered to disappear again … at the moment it is soft clicking pleasantly, changes seem to be unrelated to any external cause to me, I manage the Race quite carefully, never put it into water, my sport activity is moderate, so the crown isn’t solicited that much …

Mattg576

@Stefano-M64 polar opposite for me

I’ve worn my SS Race 24/7 since I got her in January so she’s in the shower every day, been swimming in the sea many times & on my wrist at work.

I work in the telecoms industry so she finds herself thrust into shit filled underground chambers all the time & then washed off with industrial strength hand cleaner & wet wipes…

She’s still like the day I got her in both appearance & crown ‘clickiness’, seems tough as old boots to me & I seriously couldn’t be happier with her (even more so after yesterdays awesome update).

tas 2581

@sartoric
Thanks,
I was encouraged by previous posts and some knowledge in solvents, sealing and cleaning agents, also, my post should warn all unlucky customers… if this happens - nothing will back your click again :()