turns off during exercise
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hi now is the 3rd time during the training the display becomes blocked -> “frozen” you can’t do anything just press the upper right buttom 12 sec to switch it off. but then it does not turn on…the batterie status was aprox. 80%. so i had to put it on charge then slowely the watch started. what could it be? thanks a lot
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@alexej19 Do you have some extra info?
- What kind of activity?
- What profile did you use?
- What are the watch settings?
etc…
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@surfboomerang
hi thanks. Yes skitour modus (i guess i used it 30 times in this month :-).
Settings: sport -
@surfboomerang is the 3rd time allways douring training, in the skitour modus.
standard settings, newer change them, therefore strange -
@alexej19 You could try to create the same activity as a custom sport mode instead of the standard one and see if the watch freezes again.
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@surfboomerang …the strange thing is that i used the skitour modus since november and the problems startet with last week. so i guess it is a bug or something???
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@alexej19 we need logs to fill in a bug with Suunto. So what you can do to help is, if this happens again, send logs immediately after the watch reboots.
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@isazi sure i will. but how can i do it?
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@alexej19 sync the watch with the app, then it depends if you are using Android (which I know), or iOS (which I don’t).
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@isazi ios
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@alexej19 in the profile tab of the iOS app at the very bottom you find “send protocols”
It only makes sense directly or max a few hours after the crash -
@alexej19 okay I need some help here then
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@alexej19 after you send the logs (need internet connection to do that), send me a PM with the time and date you sent the logs, plus your username in Suunto App.
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@isazi i have send it now. may name is alexander
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@alexej19 it has to be immediately after the watch crashes to work.
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@isazi ok it is a 3-4 hours ago.
but in any case thanks -
@isazi …the watch crashed again…
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@alexej19 maybe it is a good idea if you contact support also.
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I happen to have a similar problem to yours. My Suunto 9 Peak regularly ends activities on its own. This happened only in Alpine Skiing Modus so far, which I customized (changed Suunto Plus options to TrainingPeaks HR only, changed a few watchface things to my likings).
I‘ve also had the problem this week that my watch rolled back from v. 1.19.49 to v. 1.18.18. My watch is back updated to v. 1.19.49 by now, after support helped me out with a link that changed something on my iOS version of SA. Interestingly, my watch ending activities on its own started to happen after the rollback and persists even now that the watch is back on v. 1.19.49.
I‘ve also already contacted support this week and they told me to softreset the watch twice in a row, which obviously didn‘t solve the issue. I‘ve also already sent protocols via SA immediately after the activities were ended by the watch.Since it is Alpine Skiing I‘m doing currently, I pause the activity every time after a downhill, when I go back up the hill with the chairlift. I just don‘t want my watch tracking, when I‘m lazily sitting on the chairlift
Perhaps those frequent pauses and resumes have something to do with the issue?
