Suunto 7 not syncing steps and heart rate to google fit outside of runs/activities

[RussellllR]

Hello all,

Recently I realized my Suunto 7 was no longer syncing steps with Google fit. When they first introduced native step counting, I turned off Google Fit step counting on the google fit watch app (phone app was already off), and the Suunto app would sync steps relatively quickly throughout the day. Prior to the most recent update this past week I realized it was no longer syncing steps unless those steps were part of a synced activity, such as a run. So if I got 8000 steps in a day, and 4000 of them were during a run, it will sync that run and Google fit will show I only had 4000 steps. If I do not run in a day, Google fit will show 0 steps for that day. The heart rate that Suunto app tracks now after the update is the same. It only syncs the heart rate tracking that takes place during runs, and not heart rate outside of runs.

I tried disconnecting google fit syncing in the Suunto 7 watch app and reconnecting but this did not fix the problem. Anyone else having this issue? Some of you may have google fit tracking steps and heart rate on its own, but I’m talking about turning all that off and just having Google fit get its data directly from Suunto watch app. No reason to have them both tracking independently, and ultimately getting slightly different results.

To be clear this problem was happening before this past weeks update and continues to happen after the update.

Any help is much appreciated.

Thank you

[SuuntoMan]

I think I have the same issue! I turned off Google fits tracking on the watch after getting the update as I thought it would be a waste of battery if Google fit and suunto are recording heart rate, steps etc. I thought the suunto app would update Google fit when it syncs but so far no data has been added to fit. The sync with Google fit is pretty inconsistent. It works some days and doesn’t others.

Also, this is unrelated but when I did an activity today the watch completely stopped recording heart rate and other stats. No idea what happened. Hopefully it’s not related to the update. I love the look of the new tiles though - cool aesthetic they went with

[RussellllR]

@suuntoman I have not had any other issues like you described but yeah I know for a fact it used to sync steps. Not sure when it stopped working since I do not always pay close attention to Google fit. It’s not the end of the world but it would be nice if it worked. I always assume Suunto’s heart rate and step tracking are more battery efficient than Google fits since it would better take advantage of the low power core. Plus no reason to have them both on.

[Jamie BG]

@russellllr

No issues, other than 24/7HR not synced to google fit.
Steps and Calories are showing in google fit, but don’t match suunto (not sure where these are coming from as phone and watch are both set to not track data for google fit). - they are reasonably close to suunto figures, but shouldn’t be different - almost like Google fit is taking the suunto data and recalculating rather than just taking the final step and calorie data.
Activities are showing up fine, and will show HR detail in HR section.
Sleep tracking looks really good on google fit, and I especially love the graph showing sleep stages - much nicer than the sleep stage info on suunto app.

Unless you are tracking blood pressure and weight -there is no reason to use google fit, as suunto app now provides the same and more detail (other than blood pressure and weight).

[RussellllR]

@jamie-bg are you sure “Track physical activities” in Google fit settings on the watch app is off? If it is on then it’s tracking steps on it’s own. I used to have it on and, as you said, they would have similar step counts but not exactly the same. But once I turned off Google fit physical activity tracking then it would get the step count from suunto and be exactly the same. Not sure when or why it stopped.

But you are right, suunto basically does it all now. Still would be nice to have it sync with other services properly.

[Nigel Taylor 0]

I went to Apps, Fit Goals, Settings, Fit Account…

Then ticked yes on everything.

Last few hours of Steps have possibly now appeared in Google Fit - having been a flat line 0 since I updated.

[ianarg]

@nigel-taylor-0 Thanks Nigel, but is that because it is tracking through google fit on the watch or taking the data from Suunto on the watch? That is my concern switching that on, surely just doubles the recording and reduces the battery.

I logged a support call yesterday with Suunto. They were going off to test and would get back to me in 24hrs, still waiting…

[Jamie BG]

@russellllr
Yes phone google fit app is all toggled off.
On watch - use body sensors is off, use location is on (could try that as off), track physical activity is off.
The impact of these changes is I now no longer see HR in the google HR tile - but no biggie as the suunto HR tile is so much better (better graph and active continous HR readings); and even when I was it still wasn’t showing up in Google Fit phone app (so no point).

[pilleus]

I try to verify it, but at the moment I got a hr measuring in Google Fit app on the phone. Since 8,30 a.m. no readings, but now a single dot, label from Suunto.

The graph before 8.30 a.m. is from my Skagen Falster 3 and the sleep tracking.

[pilleus]

@pilleus said in Suunto 7 not syncing steps and heart rate to google fit outside of runs/activities:

I try to verify it

Okay, this was a single measuring out of Suunto app on the S7, where I started a mountain bike ride for 10 seconds. The 59 bpm was immideately synced into Google Fit by Suunto wear app.

[pilleus]

Steps out of Suunto are syncing correct into Google Fit. I disabled all functions in Google Fit and deactivated all sensors and permissions (on the Suunto7 and in Google Fit app on the smartphone).

Today the steps were:

106 steps (Skagen Falster 3)
1795 steps (Casio GBX-100)
4834 steps (Suunto 7)
= 6699 steps

In Google Fit on the phone actually were shown: 6509 steps (sync is often half an hour behind the actual steps)

I think that the steps from Suunto 7 are out of Suunto and not out of Google Fit.

[pilleus]

Can someone please do a short test?

Disable activity tracking and sensors in Google Fit on the S7. Activate 24/7 step and hr tracking in Suunto wear app on the S7 ( add one of the new tiles and click on it to have the settings at the bottom of the screen).

Do a short run in your garden or your living room on the same place to collect steps for about 5 minutes without starting an activity in Suunto wear app.

After the test wait about half an hour and check your Google Fit app on the smartphone, if there is an activity showing up with 5 minutes and some data.

Thanks for testing.

[RussellllR]

@pilleus this is basically the exact thing I have been testing. Only steps AND heart rate data that take place during officially recorded activities sync with Google fit. The activity, with the steps and heart rate during that activity, sync with Google fit. The steps and heart rate recorded outside of tracked activity do not sync with Google fit ever.

[pilleus]

@russellllr but I have the steps in Google Fit and Google Fit on the S7 is completely disabled and not configured.

And if I do a short virtual run in my living room to collect some steps it is listed in Google Fit on the smartphone as activity with steps and duration.

I don’t record it with Suunto wear app. That’s why I asked for a short test.

[olymay]

Yesterday I turned off all activity tracking within the Google Fit apps on both my phone and my watch. Activity, location, HR, all turned off.

I am still getting SOME steps recorded in the Google fit app, but way under the actual amount recorded in the Suunto App.

It does not state the source of the step data in GF, so I am assuming they are still somehow coming from GF itself and not from Suunto.

I am not getting any HR data transfer across.

I have not yet tracked an activity, but I am planning on a walk later today so will report my findings when I get back.

[Aleksander H]

@olymay As far as I can tell, we only get HR data for time spent inside an activity which has been synced over to Google Fit.

[pilleus]

@olymay said in Suunto 7 not syncing steps and heart rate to google fit outside of runs/activities:

tracked an activity

With a tracked activity by Suunto wear app steps and hr are synced to Google Fit.

But for me steps and duration of an untracked walk are synced to Google Fit (not hr). And this without recording it with the Suunto wear app.

May be that someone can confirm this?

[olymay]

@aleksander-h said in Suunto 7 not syncing steps and heart rate to google fit outside of runs/activities:

@olymay As far as I can tell, we only get HR data for time spent inside an activity which has been synced over to Google Fit.

That’s the thing, it seems we are not getting HR OR steps sync across.

The data is there so why can’t it be synced across? If it’s a battery issue, just do it once a day at midnight or something? So that we can see a summary of the day and keep a record/rend. Or at an extreme, only sync when on charge.

But please allow all the data to sync.

(and while we are on data syncing, please allow weight data to sync from Google Fit INTO SA, this would save me doing it manually each week (or more accurately, it would save me from forgetting to do it each week!)

[Egika]

@olymay could it be that another device is actually providing steps to Google Fit? Maybe the smartphone?

[olymay]

@egika said in Suunto 7 not syncing steps and heart rate to google fit outside of runs/activities:

@olymay could it be that another device is actually providing steps to Google Fit? Maybe the smartphone?

Yeah, it has to be coming from somewhere.

But as I mentioned, I have turned off activity tracking in GF in both the watch and phone, so I am at a loss as to where it could be coming from.