Random reboots of the Suunto 7 during recording an activity

pilleus

Brad_Olwin

@pilleus As part of this release: Low power always-on sport display: Your display stays awake all the time while you exercise, using only a minimal amount of battery. See all your training data without having to raise your wrist to activate the display.

You should not be seeing a blank screen, try some dummy exercises, I’ll go outside and take a photo if you cannot get it to work

pilleus

@Brad_Olwin

I start the activity cycling. The OLED starts enlightend, touch is working, I can swipe between the different screens.

After 10 seconds the display is changing to the one of the coprocessor (thin icons and fonts, touch is not working, just the buttons).

At the moment everything is OK, but sometimes the screen goes black, no idea why. And then the watch reboots or after 10 seconds the watch face appears instead of the recording activity.

Jamie BG

@pilleus - do you lock your buttons. Am wondering if you are somehow triggering the home button which is then taking you back to home with the app running in the background. The next time it does this swipe up your notification bar and see if it shows a notification for the suunto app running in the background (if so press on notification to get option to open / or alternatively press on suunto button).

If not notification - you definitely have an issue. Have you tried a restart? Failing that you might have to consider a reset.

Must note that I have no issues like that and am tracking virtually every day.

pilleus

@Jamie-BG

Buttons are free, no accidental usage, reset twice done, the screen goes black and then the watch reboots or if not, the watch face is shown and the activity is stored until this moment and Suunto wear app is closed.

Brad_Olwin

@pilleus If the Suunto Wear app is quitting with no input there is something wrong, contact support, they may want you to send in logs, it seems that you either have faulty hardware or will need a complete reset for the watch.

pavel.samokha

@pilleus So you sure you did reset to factory settings (Settings -> System -> Disconnect & reset) and still has issues with Suunto Wear App? If so you should contact customer support

olymay

I think I am having the almost exact same issue, except mine only occurs whilst following a route.

Screen goes black, watch vibrates, returns to watch face, activity tracking is lost. All other apps on the watch function as normal, but the Suunto Wear App has crashed and will only work again after a soft reset.

This has only happened since the recent software update and only whilst following a route.

I have done both soft resets, and disconnect & reset, neither fixed it.

pilleus

@olymay thanks for the reply. I will try tomorrow if I can reproduce the issue.

olymay

@pilleus Yesterday I was getting the same reboots and crashes whist in normal exercise tracking and NOT following a route. This getting really silly now.

pilleus

@olymay after the third factory reset the problem did not exist anymore. The last 6 activities were okay.

olymay

@pilleus THREE factory resets?? That’s bonkers! Might be worth a try though, as much of a faff as it is doing a reset, it’s easier than sending it away for a month.

pilleus

@olymay said in Random reboots of the Suunto 7 during recording an activity:

@pilleus THREE factory resets?? That’s bonkers! Might be worth a try though, as much of a faff as it is doing a reset, it’s easier than sending it away for a month.

Maybe it was just a problem with Suunto app on the phone and a permission or battery optimisation. Xiaomi is a little bit special.

olymay

It has only been happening since the latest update on the watch and it initially only did it whilst following a route, although it now does it in all modes

I run without my phone, so I doubt that has anything to do with it.

olymay

I have taken a video of the issue as it happening today. This was recorded indoors, so there is no GPS lock, however it does the same thing even with a lock.

Suunto 7 Video

pavel.samokha

@olymay had very similar symptoms. For some reasons watch can’t switch to offload(ambient)-mode and as I said - factory reset fixed the issue for me

olymay

@pavel-samokha I’ve done one factory reset. I’ll try another later today when I have some time. I’m also getting a new phone tomorrow (Pixel 5) so that will also force another reset and maybe that combination of three resets and a new phone will persuade it to work.

If not, it’ll go back to Sunnto for a refund and I’ll buy a Garmin

pavel.samokha

@olymay I also reported this to Suunto, will try to push the issue

pilleus

@olymay with a new phone you do not need to reset the S7. Search for the adb solution in xda-developers. It’s easy to use.

pilleus

A walk with a loaded route and fused track didn’t cause any problems. I cancelled the route on the way and reloaded it, no problem.

I am sure that it’s a software related problem in connection with the phone.