Suunto 7 sync issue

Gareth Stockdale

I performed a 2 hr run on Sunday. Still today it has not appeared on the phone Suunto app. The phone shows the sync is fine. Any ideas? Tried multiple reboots.

Brad_Olwin

@Gareth-Stockdale Should not happen, mine have been immediate. Is the WearOS app showing your phone is connected? Second, check the icon on the watch for the workout in the Diary, is it grey or colored?

Gareth Stockdale

@Brad_Olwin yes, I shows connected via Bluetooth.

@Gareth-Stockdale Check the Diary in Suunto app on the watch. If the activity icon is grey, it hasn’t been properly synced to the phone and Suunto cloud.

Also, there was a glitch with sync and app yesterday. My stuff synced but hasn’t made it to Training Peaks and Runalyze until today.

Gareth Stockdale

@NickK nightmare I just deleted that 2hr run off my watch! Thought it was a test one I did after the event. Oh well, see what happens on my next run.

@Gareth-Stockdale There’s a chance it made it off the watch (if the icon was full color like on screenshot above) and just got stuck in the cloud. If that’s the case, it will come back. My TP and Runalyze stuff came through. Ended up with dupes because I ended up uploading FIT files manually yesterday.

Gareth Stockdale

@NickK hi, I ended up performing a factory reset an resync to phone. Just completed a run and it was near instantaneous sync

Gareth Stockdale

… still lost that 10 miler though I am sure that top icon was yellow not grey.

@Gareth-Stockdale Ping @Dimitrios-Kanellopoulos who might have keys to the cloud kingdom, or at least know which door to knock

Manuel Silvestri

@NickK I Have the same problem with sync the running activity. It is present in the watch with yellow icon but not in Sunto App, nor in strava and TrainingPeaks. The strange thing is that I subscribed to https://quantified-self.io, connected to my suunto account and the acivity is correctly uploaded!!!

Dimitrios Kanellopoulos

Logging in / out of the app (also reinstall ) doesn’t help?

Does this happen with specific platform (ioS / Android) ?

Manuel Silvestri

@Dimitrios-Kanellopoulos I reinstalled the Suunto app (I’m using iOS) but the running activity is till missing.

Gareth Stockdale

@Dimitrios-Kanellopoulos I am using android

Dimitrios Kanellopoulos

@Gareth-Stockdale and you still have issues?

Gareth Stockdale

@Dimitrios-Kanellopoulos I am still missing that 10 mile run from Sunday. However after a factory reset and sync to phone, my last couple of runs have synced near instantaneously.

Dimitrios Kanellopoulos

@Gareth-Stockdale factory reset would have wiped all data , so sorry for that.

Gareth Stockdale

@Dimitrios-Kanellopoulos yeah understood, but it was yellow for > 24 hours before that. I guess it’s not sat in the cloud. I have some data on Google fit, can I upload that to suunto app or just Strava?

@Gareth-Stockdale You can use SyncMyTracks to pull data from Google Fit into Strava or Movescount. The latter would throw it over the fence to Suunto assuming you have MC and the accounts are linked. You can also push into Sports Tracker, the original backend for Suunto app.

Gareth Stockdale

@NickK I just loaded up laptop (windows 10 pro) but suunto 7 now is not recognised by suuntolink app. Tried all the troubleshooting tips it offers. Any idea?

I have tried USB and Bluetooth. I note that even though laptop says it is connected, I end up with two Suunto 7 2782 connections, one paired and one connected. However on my watch it says disconnected. When I click connect, it stays disconnected. But laptop says connected.

Gareth Stockdale

@Gareth-Stockdale ignore that, just remembered watch does not connect with those. However as movescount is synced to suunto app, if I can upload to that, it should all appear.