Syncing problems Ambit3 with iPhone11

Knuggen

iPhone 11 Pro and Ambit 3 Peak are having the issue, and it is very annoying!
This was not a problem with iPhone X and iOS13. So I assume Suunto are working on a fix for this, because all my runs are being added manually now

JohanT

@Knuggen ya and it doesn’t matter what I do…all end up with the same result. I’ve stopped syncing my moves now because there’s no point.

JohanT

@Deirdre-Hewitson no I’ve had no positive results. Suunto has not responded to my last message and I’m not even trying to contact them anymore because it’s quite obvious there is an issue and they’re aren’t being very helpful. I’m just manually uploading via Moveslink2 for the time being.

Recently I turned auto-sync off in my Ambit3 watch, but then I cannot initiate manual sync from the watch or from Suunto app. This was working fine with Movescount app and if auto-sync is set to automatic then it works flawlessly even with Suunto app. Is this a known issue or is it just me?

JohanT

@andrasveres ya I’m not sure. I’ve never turned the auto sync off so don’t know if mine would have the same issue.

mg-xpower

Same issue with IPhone 11Pro an Ambit 3 - no synch with the Suunto app 1.13.0

I have done everything from the FAQ

Disconnect the watch, delete the Bluetooth connection in the iPhone settings. Turn off Bluetooth, restart the phone …

@JohanT Just tested another scenario: turned auto-sync on, watch syncs fine with the Suunto app, but if I initiate a manual sync it just wouldn’t sync and after a while watch notify about “Sync failed”. So I’m thinking Suunto app handles sync differently than Movescout app did (all these scenarios worked fine for me). I can only initiate manual sync only within Suunto app now.

JohanT

@mg-xpower how old is your watch? Mine is about 4-5 years old, so I’m wondering if that may have something to do with the issues. Either way it doesn’t sync.

JohanT

@andrasveres mine is on auto sync and it doesn’t work. Nothing works to sync it to the app.

Cookiemonster

I have exactly the same problem and have tried everything from software reset on the watch through to re-installing the app. I briefly use Movescount app again and that worked a treat as it always has. Spoke to support this morning and they could not help and have elevated it to the next level. Very frustrating and I won’t buy another Suunto in the future as I expect long term support for a product. Suunto seem to be taking their users for granted.

JohanT

@Cookiemonster I haven’t received any positive feedback from them either. Garmin definitely is looking more and more appealing.

Dimitrios Kanellopoulos

I am a bit confused here guys and I would really like to help.

Can someone boil it down to me in a way I can communicate this for you?

I have from my part raised this many times, we caught “only one” bad scenario that the move would not appear in the Suunto app.

The reply was for a resolution.

forget watch in App
Forget Ambit/Traverse in iOS settings
Unpair mobile device in Ambit/Traverse
Pair the watch again with app

I understand from what it’s discussed here that it’s not the only problem.

JohanT

@Dimitrios-Kanellopoulos I have done all of those steps many times over, all with the same result. The watch for some reason is not communicating properly with the app. The app recognizes that there are moves to be synced, and begins the process but then informs me that the moves are unable to be synced. No matter what I do (per Suunto support) it all comes with the same result. It’s like that saying: “The definition of insanity is doing the same thing over and over and expecting a different result.”

JohanT

@Dimitrios-Kanellopoulos It also does not allow me to pair the watch from the app. It doesn’t recognize my watch when I ask to pair the watch so I have to force the pair through the watch settings.

Cookiemonster

@Dimitrios-Kanellopoulos

I also have this problem and have an open ticket with support but all has gone quiet despite their claims that it would be resolved. As such this is my latest reply to them as I am really getting very fed up with this.

Hi Xxxxx (name removed for privacy reasons)

Is there any update for this? I have had two activities randomly sync with the incomplete route but where the complete route is then sent to Strava. Seems from the Suunto forum this is a common problem for iOS users and I have to be honest that it feels like Suunto are taking Ambit3 users for granted and that we will simply upgrade to new watches. As my wife also has the same watch if we have to upgrade it will not be to another Suunto out of principle. Sad really as before this I would not have considered buying anything other than Suunto but now this has completely turned me away.

Please advise what the strategy is as it is Xmas next week and I need to know what brands to buy/avoid.

Dimitrios Kanellopoulos

@JohanT what if you clear the watch memory and do a new one?

Perhaps it get’s stuck to some old “compressed one”?

JohanT

@Dimitrios-Kanellopoulos I’ve actually done this multiple times as well. It’s quite obvious that there is a communication issue between the watch and the app, and Suunto can’t fix it (in my opinion), and we are just being strong along. Once I need to upgrade to a new watch I am going to have to consider other alternate brands.

freeheeler

@JohanT
what about force fw update… did you try this?

AmineB

I’m facing the same issue since two months now. What a shame it couldn’t be fixed nor taken seriously by suunto !

freeheeler

@AmineB
this is an answer from Suunto support couple of months back.
If possible try to save your activities thru Moveslink2 and then perform the force firmware update.
My understanding is that in case anything went corrupt in the system it is corrected by forcing the latest firmware onto the watch.
BUT the content of your activities will be removed!
Maybe it helps to get your connection from A3PS to SA working properly again.
Bear in mind that A3PS is sensitive for already once connected mobile apps. You must re-pair or un-pair from the watch menu in order to get a connection to SA.

Force firmware update for Windows

Connect the watch to the computer.
Right click on the Moveslink2 icon (M) on the system tray and choose “Force Firmware Update”.