Movescount history import is open for all users Spartan/S9/S5

[Dimitrios Kanellopoulos]

Hi due to a service issue we had the movescount history import has been paused

[Shrek3k]

Follwing @luispinto advice and request I started to check the transferred data (officially finished according to the received email by suunto) - beginning with the oldest available ones from 2009 (just a few somehow in MC exist … so there must have been some drain over the years, may it be as it is - no complain here), and I have major issues, too.
The issues derive from the fact, that the import/sync has obviously been incomplete. While in MC most activities have GPS-data/tracks, km-times, etc - in SA there only is the summary, a HF-graph (I have some doubts about the zones, but it is too long ago to matter:)).

@Dimitrios-Kanellopoulos what am I supposed to do? ‘Manually’ correct the data by checking all 1500+ activities, export gpx from MC, and import the gpx via ST to SA and delete the duplicates? Or is there another (less time-consuming) way?

[Dimitrios Kanellopoulos]

@Shrek3k Hi can you give me an example link of a missing map activity for example?

[Jay Sullivan]

@Dimitrios-Kanellopoulos I just had a flurry of workouts sync with Strava. Suunto needs to do a way better job of announcing maintenance and service outages. Is there a dashboard that consumers can see? I’ve had my S9 for only a few months and it’s been a pretty rocky experience.

Also, I was happy to see that I can download a FIT file when Strava sync is inoperable. HOWEVER, it appears that this functionality is dependent on Suunto web services and not something local to my S9 or phone. If Suunto has (another) extended outage, my data is held hostage. That’s not cool.

Please let me extract data offline in a way that’s usable in Strava. This wouldn’t be an issue if service reliability wasn’t an issue.

[Dimitrios Kanellopoulos]

@Jay-Sullivan I hear you. Part of the miscommunication was me failing at my job.

Offline export is a must. My suggestions include even cable sync to fit file. Let’s see what comes along.

[Dimitrios Kanellopoulos]

Hi this is open to S9/S5 again.

Next week more models will come in so keep an eye open here for announcements.

[NicolasP]

I have a Spartan Trainer and I received the notification today.
All done quickly… I had not that much activities on Movescount.
Thank you Suunto!

[Luca Passoni]

@Dimitrios-Kanellopoulos any news for Ambit3? Will we always need to connect via cable to download moves on the laptop ready database??

If so there will be a sort of duplication of repositories that is quite unpleasant.
thanks

Luca

[Dimitrios Kanellopoulos]

@Luca-Passoni Later this year for ambits

[Odwa Futshane]

If I am on my Movescount profile, it tells me that I have not added a watch??

[Luca Passoni]

Hi @Dimitrios-Kanellopoulos could.you be more precise on how much later? Cause it sounds like later but might be never
Do tou agree that this sotuation is at best not optimal?

[Dimitrios Kanellopoulos]

@Luca-Passoni Well now its open for all new devices.
Later I suppose 1-2 months max from the top of my head.

Why not optimal?

[jthomi]

@Dimitrios-Kanellopoulos Oh, just saw this and started my import. Looking forward to it!

[Egika]

@Dimitrios-Kanellopoulos
Did the import yesterday.
Next to this resulting in 150 duplicates (mainly activities where I have added pictures in SA) there are now imports that don’t show the track on the map.
It does show the track in the overview but not anymore when viewing the activity after tapping on it.
What to do?? (iOS latest beta)

[Dimitrios Kanellopoulos]

@Egika is the track missing when opening the activity ? (On the feed its a bug recent one)

Had you used some sync software to move previously activitires from movescount to sa ?

[Egika]

@Dimitrios-Kanellopoulos yes, track is missing after opening. I don’t understand: is this a known big and will be fixed?

And no - no external sync soft. Just automatic import from MC like offered yesterday…

[Dimitrios Kanellopoulos]

@Egika The map missing is a firewall issue with mapbox servers. Adding a picture should resolve this. Mapbox is working on this

[masood]

Dear all I bought suunto 9 baro am totally disappointed because of its problems. Number one it does not count correct daily activity steps number two it can not find gps. It’s expensive but believe me Fitbit charge 3 and versa are best watches suunto is total waste of money plus a nonsense watch

[sartoric]

@masood said in Movescount history import is open for all users Spartan/S9/S5:

Dear all I bought suunto 9 baro am totally disappointed because of its problems. Number one it does not count correct daily activity steps number two it can not find gps. It’s expensive but believe me Fitbit charge 3 and versa are best watches suunto is total waste of money plus a nonsense watch

Good.
Return it.
Farewell.

[Jonathan Newby]

@masood good bye my friend. Good luck with your next watch.

[Fatih Kale]

@masood only one post and it is this one mhmm sounds tricky.

Good luck.

[Luís Pinto]

Second history import concluded at 12/09 and problems identified not solved.

[kostas trogadas]

@Dimitrios-Kanellopoulos γειά. σου εμφανιζει κανονικά χάρτη από δορυφόρο στην εφαρμογή?

[Dimitrios Kanellopoulos]

@kostas-trogadas ναι

[PhilDeFer]

@Dimitrios-Kanellopoulos importation from Movescount done on september this year.

But…

I just discovered last week that a lot of moves were wrong in Ascent / Descent values once imported :

• on Movescount, these moves are fine ;
• on SA, they are wrong.

I think the problem is coming from moves that were on the two platforms (in 2018, i was using the two platforms and synced my activities on the two services) : the Ascent / descent bug on SA wasn’t solved last year and i always get wrong values. So i stayed on Movescount the time to get this bug solved.

I remember reading some information telling us that once the bug solved, all the old moves with incorrect Ascent / descent values will be updated ? Am i wrong ?

What is the solution to have some correct datas for Ascent / Descent which correspond to the right values that are on the Movescount platform ?

I’m trying to ask some assistance from Suunto :

• nobody on French phone assistance ;
• i don’t find any way to contact some mail assistance…

Any idea, suggestion ?