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    Movescount history import is open for all users Spartan/S9/S5

    Suunto app - Announcements & Updates
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    • M
      MickT Bronze Member @Dimitrios Kanellopoulos last edited by

      Hi @Dimitrios-Kanellopoulos I have not had any notification that I can transfer all my data from Movescount. Additionally within the Suunto App -settings, connect to other services, Movescount isn’t available. Annoying as I have data going back as far as 2012 that I wish to keep.

      What am I supposed to do so as to be able to transfer my data so that I do not lose it once Movescount is closed down (very bad idea by the way - why reinvent the wheel when it doesn’t need reinventing?)

      Yours Aye,

      Mick

      Mff73 1 Reply Last reply Reply Quote 0
      • Mff73
        Mff73 Platinum Member @MickT last edited by

        @MickT
        This MC sync is currently only deployed for S9 and S5. Is it your watch model?
        Other watch will come… Later 😉

        M 1 Reply Last reply Reply Quote 0
        • Dimitrios Kanellopoulos
          Dimitrios Kanellopoulos Community Manager @Luís Pinto last edited by

          @Luís-Pinto hi this should be cache

          1 Reply Last reply Reply Quote 0
          • M
            MickT Bronze Member @Mff73 last edited by

            @Mff73

            Watch is a Suunto 9!

            1 Reply Last reply Reply Quote 0
            • Dimitrios Kanellopoulos
              Dimitrios Kanellopoulos Community Manager last edited by

              Hi due to a service issue we had the movescount history import has been paused

              Jay Sullivan 1 Reply Last reply Reply Quote 0
              • S
                Shrek3k last edited by

                Follwing @luispinto advice and request I started to check the transferred data (officially finished according to the received email by suunto) - beginning with the oldest available ones from 2009 (just a few somehow in MC exist … so there must have been some drain over the years, may it be as it is - no complain here), and I have major issues, too.
                The issues derive from the fact, that the import/sync has obviously been incomplete. While in MC most activities have GPS-data/tracks, km-times, etc - in SA there only is the summary, a HF-graph (I have some doubts about the zones, but it is too long ago to matter:)).

                @Dimitrios-Kanellopoulos what am I supposed to do? ‘Manually’ correct the data by checking all 1500+ activities, export gpx from MC, and import the gpx via ST to SA and delete the duplicates? Or is there another (less time-consuming) way?

                Dimitrios Kanellopoulos 1 Reply Last reply Reply Quote 1
                • Dimitrios Kanellopoulos
                  Dimitrios Kanellopoulos Community Manager @Shrek3k last edited by

                  @Shrek3k Hi can you give me an example link of a missing map activity for example?

                  1 Reply Last reply Reply Quote 0
                  • Jay Sullivan
                    Jay Sullivan @Dimitrios Kanellopoulos last edited by

                    @Dimitrios-Kanellopoulos I just had a flurry of workouts sync with Strava. Suunto needs to do a way better job of announcing maintenance and service outages. Is there a dashboard that consumers can see? I’ve had my S9 for only a few months and it’s been a pretty rocky experience.

                    Also, I was happy to see that I can download a FIT file when Strava sync is inoperable. HOWEVER, it appears that this functionality is dependent on Suunto web services and not something local to my S9 or phone. If Suunto has (another) extended outage, my data is held hostage. That’s not cool.

                    Please let me extract data offline in a way that’s usable in Strava. This wouldn’t be an issue if service reliability wasn’t an issue.

                    Dimitrios Kanellopoulos 1 Reply Last reply Reply Quote 1
                    • Dimitrios Kanellopoulos
                      Dimitrios Kanellopoulos Community Manager @Jay Sullivan last edited by

                      @Jay-Sullivan I hear you. Part of the miscommunication was me failing at my job.

                      Offline export is a must. My suggestions include even cable sync to fit file. Let’s see what comes along.

                      1 Reply Last reply Reply Quote 0
                      • Dimitrios Kanellopoulos
                        Dimitrios Kanellopoulos Community Manager last edited by

                        Hi this is open to S9/S5 again.

                        Next week more models will come in so keep an eye open here for announcements.

                        Luca Passoni 1 Reply Last reply Reply Quote 7
                        • NicolasP
                          NicolasP last edited by

                          I have a Spartan Trainer and I received the notification today.
                          All done quickly… I had not that much activities on Movescount.
                          Thank you Suunto!

                          1 Reply Last reply Reply Quote 2
                          • Luca Passoni
                            Luca Passoni @Dimitrios Kanellopoulos last edited by

                            @Dimitrios-Kanellopoulos any news for Ambit3? Will we always need to connect via cable to download moves on the laptop ready database??

                            If so there will be a sort of duplication of repositories that is quite unpleasant.
                            thanks

                            Luca

                            Dimitrios Kanellopoulos 1 Reply Last reply Reply Quote 2
                            • Dimitrios Kanellopoulos
                              Dimitrios Kanellopoulos Community Manager @Luca Passoni last edited by

                              @Luca-Passoni Later this year for ambits

                              Luca Passoni 1 Reply Last reply Reply Quote 1
                              • Odwa Futshane
                                Odwa Futshane last edited by

                                If I am on my Movescount profile, it tells me that I have not added a watch??

                                1 Reply Last reply Reply Quote 0
                                • Luca Passoni
                                  Luca Passoni @Dimitrios Kanellopoulos last edited by

                                  Hi @Dimitrios-Kanellopoulos could.you be more precise on how much later? Cause it sounds like later but might be never
                                  Do tou agree that this sotuation is at best not optimal?

                                  Dimitrios Kanellopoulos 1 Reply Last reply Reply Quote 0
                                  • Dimitrios Kanellopoulos
                                    Dimitrios Kanellopoulos Community Manager @Luca Passoni last edited by

                                    @Luca-Passoni Well now its open for all new devices.
                                    Later I suppose 1-2 months max from the top of my head.

                                    Why not optimal?

                                    jthomi Egika 2 Replies Last reply Reply Quote 0
                                    • jthomi
                                      jthomi Moderator @Dimitrios Kanellopoulos last edited by

                                      @Dimitrios-Kanellopoulos Oh, just saw this and started my import. Looking forward to it!

                                      1 Reply Last reply Reply Quote 1
                                      • Egika
                                        Egika Bronze Member @Dimitrios Kanellopoulos last edited by

                                        @Dimitrios-Kanellopoulos
                                        Did the import yesterday.
                                        Next to this resulting in 150 duplicates (mainly activities where I have added pictures in SA) there are now imports that don’t show the track on the map.
                                        It does show the track in the overview but not anymore when viewing the activity after tapping on it.
                                        What to do?? (iOS latest beta)
                                        626B6CEB-0F9F-4662-B3EB-132A0DD3C690.png 2747A8EE-E478-42D7-AC3A-7526FD32B32D.png

                                        Dimitrios Kanellopoulos 1 Reply Last reply Reply Quote -1
                                        • Dimitrios Kanellopoulos
                                          Dimitrios Kanellopoulos Community Manager @Egika last edited by

                                          @Egika is the track missing when opening the activity ? (On the feed its a bug recent one)

                                          Had you used some sync software to move previously activitires from movescount to sa ?

                                          Egika 1 Reply Last reply Reply Quote 0
                                          • Egika
                                            Egika Bronze Member @Dimitrios Kanellopoulos last edited by

                                            @Dimitrios-Kanellopoulos yes, track is missing after opening. I don’t understand: is this a known big and will be fixed?

                                            And no - no external sync soft. Just automatic import from MC like offered yesterday…

                                            Dimitrios Kanellopoulos 1 Reply Last reply Reply Quote 0
                                            • Dimitrios Kanellopoulos
                                              Dimitrios Kanellopoulos Community Manager @Egika last edited by

                                              @Egika The map missing is a firewall issue with mapbox servers. Adding a picture should resolve this. Mapbox is working on this

                                              1 Reply Last reply Reply Quote 2
                                              • M
                                                masood last edited by

                                                Dear all I bought suunto 9 baro am totally disappointed because of its problems. Number one it does not count correct daily activity steps number two it can not find gps. It’s expensive but believe me Fitbit charge 3 and versa are best watches suunto is total waste of money plus a nonsense watch

                                                sartoric Jonathan Newby Fatih Kale 3 Replies Last reply Reply Quote 0
                                                • sartoric
                                                  sartoric Moderator @masood last edited by

                                                  @masood said in Movescount history import is open for all users Spartan/S9/S5:

                                                  Dear all I bought suunto 9 baro am totally disappointed because of its problems. Number one it does not count correct daily activity steps number two it can not find gps. It’s expensive but believe me Fitbit charge 3 and versa are best watches suunto is total waste of money plus a nonsense watch

                                                  Good.
                                                  Return it.
                                                  Farewell.

                                                  1 Reply Last reply Reply Quote 2
                                                  • Jonathan Newby
                                                    Jonathan Newby @masood last edited by

                                                    @masood good bye my friend. Good luck with your next watch.

                                                    1 Reply Last reply Reply Quote 1
                                                    • Fatih Kale
                                                      Fatih Kale @masood last edited by

                                                      @masood only one post and it is this one 🙂 mhmm sounds tricky.

                                                      Good luck.

                                                      Luís Pinto 1 Reply Last reply Reply Quote 0
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