Important news concerning our digital services


  • Bronze Member

    @NickK look, my first car is becoming 8 years old this year. So Suunto’s decision is like if my car’s manufacturer says “we won’t change oil after 2019 and you have to stop opening and closing windows, as well as using lights” and there would be no service available. It still runs, you just may not open windows and use lights. But I can (even!) fill up the tank!

    …will make me unlikely to buy another car from this manufacturer. Ehrr? 😉

    Nothing personal.


  • Bronze Member

    “earliest in summer 2020”
    in the meantime, believe in suunto 😉



  • @NickK said in Important news concerning our digital services:

    @akamatos said in Important news concerning our digital services:

    I really can’t believe that creating a web version for the Suunto app is under discussion and Suunto needs feedback in order to decide about it.

    For all we know, Suunto might be working on a web based companion as we speak. Hell, they might be working on a progressive web app as some already mentioned here, that would work equally well on the desktop and phones. The Movescount isn’t shutting down tomorrow. Not even a year from now. Mid-2020 is a long, long way off, and where there’s 18 months, there can be 24, or even 36. Hell, they may leave it running for Ambit2 and older dive computer users and lock everyone else out for all we know.

    “For all we know”, I made the above comment based on the recent official Suunto announcement and Dimitrios’ other comments, prompting users to give feedback requesting a new web platform, because the answer to whether we are going to have a replacement for Movescount was both “yes and no”, as he said. Those are facts. Not assumptions about what Suunto might be doing as we speak.

    With that said, I have good faith that in the end Suunto are going to work it out somehow and have most of the people satisfied, but on the other hand I believe that this announcement, on a communicative level, was a bit failure. It just informed us that “Suunto app is the future”, which we already knew, that Movescount is shutting down (which many would have already imagined) and on the same time, it keeps us vague about the web integration of the devices, some of which (like the Ambit2s) are totally incapable of using the future of Suunto app. On this context, it sounds reasonable to me that this announcement has mainly caused panic rather than excitement about the future.



  • Hmm … bought a Spartan in September, but I don’t have an Android or iOS device. Am I allowed to say that I am very unhappy ?



  • @NickK said in Important news concerning our digital services:

    Then there’s something to be said about building an open data gathering platform (your Suunto watch) that feeds data into other services or integrates analysis from them, be it Strava, Training Peaks, and what not. I understand people want to have a full featured set of free services attached to their device, but how many of you still rely on premium Strava, Training Peaks, Sports Tracks, and other subscriptions because what’s included in “free” is often inadequate? Perhaps, not trying to be everything for everyone and focusing on core competencies is a viable path forward too?

    Well, I think this nails it on the head. There is a reason why premium training data analysis companies have, well, premium plans and offer paying subscriptions. The number of people that want such advanced analysis is a subset of the total consumer base - granted, a vocal and influential subset, but a subset nonetheless. The group that wants that and has never used a third party service is a subset of that subset.

    So while it’s great to have everything in one place, there are advantages in offering a simple data recording device + portability for data analysis.


  • Bronze Member

    @Alex-Nedovizii said in Important news concerning our digital services:

    my first car is becoming 8 years old this year.

    Beware of false analogy!

    The situation isn’t like car and oil change, but more like Zune and its music service, or SmartRun and miCoach, or dozens of other similar examples. When you buy a connected device, do you truly anticipate the backing service to run forever? Because if we look at the digital landscape, there are far more example of services and devices shut down than something that existed for years and continues to exist.


  • Community Manager

    @Tobias-F but these are members. It’s just counting profiles not active users or what watch each ones has. Just saying


  • Community Manager

    @halajos said in Important news concerning our digital services:

    @Dimitrios-Kanellopoulos is this feedback form https://www.getfeedback.com/r/Smx5YSkJ still open? Would be a good opportunity for Ambit3/Traverse users to give feedback now that the announcement about MC ramp down is made. I assume that not many had filled this back then…

    Will be open in some time again 😉



  • @NickK They are NOT working on a web replacement of MC. If they did, they would not announce that they will discontinue supporting ambit2 etc…



  • @NickK We are not expecting anything. Do you know of competitor companies and how/if they support their old devices?
    Surprise! they do. Wrote that earlier about my Forerunner 210 (lauch date 2010).
    It is a business decision and a bad one at that.



  • @Dimitrios-Kanellopoulos yeap, saying ‘total user accounts’, in parsing ‘most active members’ (how suunto call it) you get around 860k in return so roughly 60% of total member account that seems realistic for such service, maybe you have more accurate numbers 🙂


  • Bronze Member

    @NickK I disagree on false analogy. The keyword is “attractiveness” to the customer.
    Say I will buy another €500 watch and in 2-3 years company will decide to change platform rendering it unusable again. Just because they can.

    Unfortunately for me I have two Suunto watches, as mentioned above, so now my “investment” has to be a bit higher. Don’t like that…


  • Bronze Member

    @RigoS said in Important news concerning our digital services:

    bought a Spartan in September, but I don’t have an Android or iOS device. Am I allowed to say that I am very unhappy ?

    Sadly, no. Why? Because nobody prevented you from doing a bit of research before shelling your hard earned cash on a device you expect to use for a few years. The news of the platform split is at least a year old. The rumors of Movescount eventually going away are a year old too. Both Suunto 9 and 3 Fitness launched as Suunto app only. Kind of, the hints were there… Why did you ignore them?


  • Bronze Member

    @Yannis-Belouris How a potential web interface and killing Ambit2 are connected exactly? I fail to see.



  • @NickK So, you don’t feel sorry because of year old “rumors”?.
    A bit of research? Care to elaborate?
    Share your research for us.
    Oh! It did not exist until today.
    We have some very hard people in the forums.


  • Community Manager

    @Tobias-F I wish I could lay them down, would for sure clear up some “theories” but I can’t. FYI part of my real job (my job title is not the forum) is analytics, cohorts, segmentation and user behavior. Not the perfect thread to discuss this, but if one thing Suunto has good is Analytics from a simple click to rich user funnels.


  • Bronze Member

    @NickK
    You think every new customer is looking at this forum for research? Really?



  • @NickK said in Important news concerning our digital services:

    @Yannis-Belouris How a potential web interface and killing Ambit2 are connected exactly? I fail to see.

    Ambit, Ambit2, M-series, T-series and Quest Collection watches
    
    These Suunto products will not be compatible with Suunto app due to no mobile connectivity (Bluetooth).
    

    Do you have any more rumors or news?
    These watches have no bluetooth and hence cannot connect to the new app.


  • Bronze Member

    @Yannis-Belouris Please, use the forum search function with keyword “Movescount”, or just look at my post history. One of the firsts posts in this forum was exactly about Movescount vs Suunto app.

    Again, I understand somebody buying Spartan in September of 2017 or earlier feeling a bit shortchanged. But not in September 2018 when all signs were there that Movescount was going away, and it was only a matter of time.


  • Community Manager

    @Yannis-Belouris and @NickK lets relax the conversation here.

    Partially you are both correct imo.

    The news came today, the sooner the better. Could have been sooner for @RigoS and he might have not done the purchase.

    Makes sense?

    That is why I do find important that it’s shared already to avoid a bad experience like the one you both debate upon.


  • Bronze Member

    @Yannis-Belouris They can’t connect to the app, but we are talking about a web site, aren’t we? So, do tell me again how lack of BLE in Ambit2 prevents Suunto from working on a web site? And how it prevents a SuuntoLink update and rebranding?

    Yes, this is a rumor. I never said otherwise. But let’s not conflate two problems: the lack of support for Ambit2 in the new Suunto app and a lack of web interface. These are two different issues, with the second issue affecting far more people, though arguably not as severely.



  • @NickK So, the millions of users had to register to some unknown forum and search for “movescount”?
    Replying is pointless


  • Bronze Member

    @Yannis-Belouris And the news of Movescount vs Suunto only exist on this “unknown forum”, really? There’s this company called Google. They build a search engine I hear.



  • @gest83 Thanks for bringing this up. I have a Zoop, and a while ago I found a sync cable on eBay which didn’t cost me €60 (or $75 where I’m at in the USA). Still, I have been using Movescount every time I’ve completed dives on my Zoop.

    It would make more sense for Suunto to cloud-enable what was left of Movescount, so it would feed all current data into the smartphone apps. As several users have pointed out, Suunto still sells the Zoop, and other older watches and dive computers as new. They’re basically creating a lower class of owners, who spent a ton of money to buy their products, yet don’t have the same capabilities as those which just got into the game with shinier (and more expensive) devices.

    In my opinion, Suunto devices are overpriced, and this decision makes them even less attractive. I’m just about ready to abandon my Core and my Zoop, and only use products which won’t abandon their users. I can see this happening if you hadn’t manufactured these products for years, but they’re all still being sold as new product. Technically, Suunto can support these devices. They really should.


  • Community Manager

    @Yannis-Belouris No Yannis. They should have not searched before. But that is why the announcement NOW.


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