Important news concerning our digital services


  • Bronze Member

    @tefteulf said in Important news concerning our digital services:

    If you look at the finance situation of the Suunto company its quite understandable that something must be done! The recepie: downsize and refine and streamline!

    Well, I am an amateur in financial matters (and I don´t know numbers prior to 2014, and I can´t compare it to Polar / Garmin) - do you think it is too bad (in long term perspective)? I mean it would be better to have Suunto app with less functions, than Suunto in bankruptcy and no app… I don´t know how this scenario could be real. However in this case I do not know (as customer) if Suunto is perspective for me (no profit, no resources, no development, etc.). But as I have mentioned - I have no idea about corporate financial matters, and of course I have no insider info. So I would be grateful if someone could give me some brief comment on this. Thanks.


  • Moderator

    @Luis-Andés-Olmedo
    Of course and it is not a requirement to agree with me. Suunto is very serious for me and I do not think they will leave such an important slice of their customers angry


  • Bronze Member

    @Saketo-Nemo said in Important news concerning our digital services:

    @Luis-Andés-Olmedo
    Of course and it is not a requirement to agree with me. Suunto is very serious for me and I do not think they will leave such an important slice of their customers angry

    I hope you are right! 🙂



  • Let’s make things clear, if Suunto stops supporting its hardware (that might be too reliable for investors looking for easy money) by killing its software, it will lose a lot of customers (I just bought a Spartan to my wife, because I was very happy with the reliability of my Ambit 1, it might well be my last Suunto purchase). I will also join any class action that might sue them in France (planned obsolescence is illegal here). It’s not because our watches need a cable to be synchonized and programed that they are not functionnal!



  • @misterdangerpants said in Important news concerning our digital services:

    Hello everyone! First time posting here as I literally just purchased an Ambit3 Run directly from Suunto last week. It is scheduled to arrive tomorrow. I spent a few months researching GPS watches and am somewhat bewildered with this news. I really never used with Movescount or the Suunto app but have to say I like having a web browser-based app. I’m currently using Garmin Connect for my Vivoactive 1, and sometimes my trusty 2007 Forerunner 305.

    Okay, so I really don’t use as much data as most here, all I want it to see my distance, time and pace/moving pace. I could deal with only have a smartphone app as this is pretty basic data. Will the Suunto app provide this basic information?

    I really want to keep the Ambit3 Run, but am a little afraid with reading all of these threads. My second choice was the Polar 430 and am debating just returning the Ambit3 Run when it arrives tomorrow and just getting that. I also toyed with the idea of having a new battery put in my 305, but it’s $99 and the Ambit3 Run was only $149 which is such a bargain for such an amazing watch!

    Keep it! The hardware in that watch is second to only maybe the A3 Peak. If accurate tracking and durability is what you’re after, you made the right choice.


  • Bronze Member

    @stromdiddily said in Important news concerning our digital services:

    @misterdangerpants said in Important news concerning our digital services:

    Hello everyone! First time posting here as I literally just purchased an Ambit3 Run directly from Suunto last week. It is scheduled to arrive tomorrow. I spent a few months researching GPS watches and am somewhat bewildered with this news. I really never used with Movescount or the Suunto app but have to say I like having a web browser-based app. I’m currently using Garmin Connect for my Vivoactive 1, and sometimes my trusty 2007 Forerunner 305.

    Okay, so I really don’t use as much data as most here, all I want it to see my distance, time and pace/moving pace. I could deal with only have a smartphone app as this is pretty basic data. Will the Suunto app provide this basic information?

    I really want to keep the Ambit3 Run, but am a little afraid with reading all of these threads. My second choice was the Polar 430 and am debating just returning the Ambit3 Run when it arrives tomorrow and just getting that. I also toyed with the idea of having a new battery put in my 305, but it’s $99 and the Ambit3 Run was only $149 which is such a bargain for such an amazing watch!

    Keep it! The hardware in that watch is second to only maybe the A3 Peak. If accurate tracking and durability is what you’re after, you made the right choice.

    It would be awesome to know if the A3 series will keep all functionality after the transiction (apps included). My A2 Sapphire seems to be slowly diying, and wouldn’t matter to replaced it with an A3 Peak Sapphire. Would glad prefer it to a Amazfit or some fenix, in the same price level.


  • Bronze Member

    Anone here who can help me:
    I exported all my moves to .fit files. After importing them to GoldenCheetah, I saw that in my skimo data the elevation, heartrate and speed data have a lot of 0s. In running or biking data sets everything is fine.
    Even looking into the skimo graphs at Sportstracker shows a lot of 0s. Any hints for the reason and how to handle this?

    Some more experience with Suunto:
    I exported the moves (> 800) from movescount as discribed in the announcement (Settings > Export > Download all your data).
    I expected some action in the background, perhaps waiting for a few minutes. But I got the hint, that I’ll receive a download link within the next 30 days. A max. of 30 days to export the data? Did they hire some workers in a low-wage country to export each move manually? No automatic data export? I operate an application which builds software bundles out of more than 3600 artefacts, summing up in > 10GB in total, and it takes about an hour. After about 36h I received the download link for a file of 65MB - what a joke.
    I get more and more disappointed


  • Bronze Member

    @stromdiddily said in Important news concerning our digital services:

    @misterdangerpants said in Important news concerning our digital services:

    Hello everyone! First time posting here as I literally just purchased an Ambit3 Run directly from Suunto last week. It is scheduled to arrive tomorrow. I spent a few months researching GPS watches and am somewhat bewildered with this news. I really never used with Movescount or the Suunto app but have to say I like having a web browser-based app. I’m currently using Garmin Connect for my Vivoactive 1, and sometimes my trusty 2007 Forerunner 305.

    Okay, so I really don’t use as much data as most here, all I want it to see my distance, time and pace/moving pace. I could deal with only have a smartphone app as this is pretty basic data. Will the Suunto app provide this basic information?

    I really want to keep the Ambit3 Run, but am a little afraid with reading all of these threads. My second choice was the Polar 430 and am debating just returning the Ambit3 Run when it arrives tomorrow and just getting that. I also toyed with the idea of having a new battery put in my 305, but it’s $99 and the Ambit3 Run was only $149 which is such a bargain for such an amazing watch!

    Keep it! The hardware in that watch is second to only maybe the A3 Peak. If accurate tracking and durability is what you’re after, you made the right choice.

    Seriously? I don’t know how you can recommend to someone right now that they keep a brand new Ambit3. There’s no such thing as “durability” when the company told everyone they won’t be supporting the product after summer of 2020…

    @misterdangerpants , it really pains me to say it but I wouldn’t recommend buying one of the older generation Suuntos right now. If they release something that tells us they will be supporting these watches then it’s a different story.

    This is coming from someone with multiple Ambit3 Peaks and I used to recommend them to literally everyone I ran with.


  • Community Manager

    @coldrainsnow said in Important news concerning our digital services:

    A3 Peak
    Suunto did not say thay would not support A3



  • @stromdiddily Thanks for the advice! ☺ 👍



  • This post is deleted!


  • @coldrainsnow I’m so on the fence! ☹ I so want to keep it but not having a web presence (Movescount) really is a negative…


  • Moderator

    @misterdangerpants There are better web portals than MC although I really liked MC. So you do have that opportunity and don’t have to think that a web portal will not be there.


  • Bronze Member

    @Dimitrios-Kanellopoulos said in Important news concerning our digital services:

    @coldrainsnow said in Important news concerning our digital services:

    A3 Peak
    Suunto did not say thay would not support A3

    Did I miss a new communication from Suunto? “Basic Compatibility” is not support for a $300+ watch. Without the ability to change sport modes, change custom routes or way points guaranteed there is no reason to buy this watch.

    I know you are just the messenger but this is a very important point that Suunto has missed - if they want to retain customers then they need to issue a statement that they WILL be offering full compatibility and support for the A3 series in the future as they transition to the Suunto app. People will not pay that much money for basic compatibility.


  • Bronze Member

    @Brad_Olwin Yes but how will he change his sport modes?



  • @coldrainsnow said in Important news concerning our digital services:

    @Dimitrios-Kanellopoulos said in Important news concerning our digital services:

    @coldrainsnow said in Important news concerning our digital services:

    A3 Peak
    Suunto did not say thay would not support A3

    Did I miss a new communication from Suunto? “Basic Compatibility” is not support for a $300+ watch. Without the ability to change sport modes, change custom routes or way points guaranteed there is no reason to buy this watch.

    I know you are just the messenger but this is a very important point that Suunto has missed - if they want to retain customers then they need to issue a statement that they WILL be offering full compatibility and support for the A3 series in the future as they transition to the Suunto app. People will not pay that much money for basic compatibility.

    There’s no way they would leave people stuck just like I’m sure they will offer some official work around (or upgrade program) for folks with A2s.


  • Bronze Member

    @misterdangerpants said in Important news concerning our digital services:

    @coldrainsnow I’m so on the fence! ☹ I so want to keep it but not having a web presence (Movescount) really is a negative…

    I’ve just initiated the process to return mine to Amazon. I’ll buy a Garmin Fenix 3. Don´t want to wait to know if my watch will be operational after 18 months



  • @Luis-Andés-Olmedo a very good decision. I’m in a similar situation myself and I do not know what to do. Suunto Ambit 3 Peak is a brilliant watch But the situation is complicated for the future …



  • @bugajalan
    Well the only logical decision. Until Suunto cleans this whole mess up, it’s better to stay away from buying older models.


  • Bronze Member

    @Emir-Karisik What I’m having a hard time wrapping my mind around is that Suunto is still selling the Ambit3 line on its own site for the full price with no indication whatsoever that it’s planning to cripple these watches a year and a half from now.

    How is this in any way an acceptable, ethical business practice? Are they unaware or just indifferent that this is a sure-fire way to make your customers migrate to the competition?



  • @RiphRaph
    They are changing target group and whole strategy, which probably has something to do with the takeover by Anta sport. The problem is the way they chose to do it. Creating this level of uncertainty can’t be part of the plan, it’s more likely just a case of “let’s try this and see what will happen”. They are obviously having some serious management crisis with no clear direction for future yet. I’d really hate seeing them going out of business, but they are surely playing with fire now.



  • @RiphRaph I wonder how Suunto will solve the situation with the law. Sorry for my English. I come from Poland and the consumer’s right gives me a two-year warranty. What if in 1.5 years I lose support from Suunto and my Ambit 3 will not be fully functional? Will Suunto return my money?


  • Bronze Member

    Done.

    Ambit 3 peak returned to Amazon.

    After Ambit 3 run, ambit 3 run, spartan sport and Ambit 3 peak… bye Suunto.


  • Moderator

    @Luis-Andés-Olmedo Have fun with your Fenix! Hope you find what you are searching for… 🙂



  • Forced obsolescence, as Suunto does, is reprehensible by law (French law : L.213-4-1 )
    By the way, Apple is paying the price. But if you don’t want everyone move to Garmin … Find a solution quickly.


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