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    Here we go again: Race crashes mid activity on trainer indoor ride. This is so sad!

    Scheduled Pinned Locked Moved Suunto Race
    crashrace
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    • Olaf GottschalkO Offline
      Olaf Gottschalk Bronze Member
      last edited by Olaf Gottschalk

      Okay, you know me, here I come again, complaining about one of those dreaded mid-activity crashes.
      Something that MUST NEVER happen on any sports watch. Something every programmer and product responsible should be ashamed of. 😞

      My Suunto Race just did it again. Second crash since I got it, which makes it around one crash every 6 weeks. In comparison to my Polar Grit X Pro which crashed once a week it seems better, but still is completely unacceptable.

      I documented it here:
      Suunto Race crashing again

      Of course I am running the latest firmware 2.30.38 and it happened with a HR sensor and my Wahoo Kickr bike connected to it.

      Logs are sent out @Dimitrios-Kanellopoulos!

      Olaf GottschalkO zhang965Z 4 Replies Last reply Reply Quote 3
      • Olaf GottschalkO Offline
        Olaf Gottschalk Bronze Member @Olaf Gottschalk
        last edited by Olaf Gottschalk

        @Olaf-Gottschalk oh man. People downvoting a post of a bug. You fan boys REALLY suck.
        With people like you on a forum, life really is miserable. đŸ€Ł

        Those who deliver bug reports are fixing your lives
 You know that?

        L 1 Reply Last reply Reply Quote 3
        • Olaf GottschalkO Offline
          Olaf Gottschalk Bronze Member @Olaf Gottschalk
          last edited by Olaf Gottschalk

          @Dimitrios-Kanellopoulos even though the “crash portion” of my ride was not completely lost (it appeared after syncing), it does lack some essential data:

          • no PTE
          • no RPM
          • no EPOC
          • no calories burnt
          • no Temperature

          This is not good.

          Btw this is what the Suunto App does not show. In Strava the values for rpm and temperature are there
 Why?

          L 1 Reply Last reply Reply Quote 1
          • L Offline
            Luis Andés Olmedo Bronze Member @Olaf Gottschalk
            last edited by

            I agree, that should never happen on any sports watch And it is an important reason for loss of confidence. Imagine that this happens to you in the mountains and you depend on the maps


            1 Reply Last reply Reply Quote 4
            • zhang965Z Offline
              zhang965 @Olaf Gottschalk
              last edited by

              @Olaf-Gottschalk said in Here we go again: Race crashes mid activity on trainer indoor ride. This is so sad!:

              Okay, you know me, here I come again, complaining about one of those dreaded mid-activity crashes.
              Something that MUST NEVER happen on any sports watch. Something every programmer and product responsible should be ashamed of. 😞

              My Suunto Race just did it again. Second crash since I got it, which makes it around one crash every 6 weeks. In comparison to my Polar Grit X Pro which crashed once a week it seems better, but still is completely unacceptable.

              I documented it here:
              Suunto Race crashing again

              Of course I am running the latest firmware 2.30.38 and it happened with a HR sensor and my Wahoo Kickr bike connected to it.

              Logs are sent out Dimitrios-Kanellopoulos!

              Yo dude, it looks like you are screwing your watch in the video.

              BTW, the reboot it Suunto’s cancer, once it happens, it will come again and again.

              Winners Wear Winners

              Olaf GottschalkO 1 Reply Last reply Reply Quote 0
              • Olaf GottschalkO Offline
                Olaf Gottschalk Bronze Member @zhang965
                last edited by

                Yo dude, it looks like you are screwing your watch in the video.

                What do you mean with “you are screwing it”? What am I doing wrong?
                I am just riding along


                BTW, the reboot it Suunto’s cancer, once it happens, it will come again and again.

                When this happened to me it was always once after it crashed


                1 Reply Last reply Reply Quote 0
                • V Offline
                  VaineRT
                  last edited by

                  I must be lucky, because I have yet to lose any activity in a few months with pretty much daily use of activity tracking.

                  Olaf GottschalkO 1 Reply Last reply Reply Quote 1
                  • Olaf GottschalkO Offline
                    Olaf Gottschalk Bronze Member @VaineRT
                    last edited by

                    @VaineRT daily activity tracking is not what this is about. The crashes happen during session recording.

                    I am using the Race 24/7 with a total of around 10-20 hours of sports sessions per week. During those recordings of sessions I already encountered 2 crashes with a restart of the Race. The recording is luckily not totally lost, but nevertheless this must never happen at all.
                    Nobody wants to run a marathon and realize while running that the Race is not recording anymore. This is a total failure of the whole purpose of sports watches.

                    Brad_OlwinB V 2 Replies Last reply Reply Quote 0
                    • L Offline
                      logger Bronze Member @Olaf Gottschalk
                      last edited by

                      @Olaf-Gottschalk Perhaps people are downvoting your post because it’s pretty pointless and just an excuse to vent? You experienced a crash and reported the bug, and then what? Everybody else needs to hear about it, with your usual negative tone?

                      Thanks for reporting the bug; that is a useful service to the community. But venting about it here just takes up space and spreads negativity for no reason.

                      L Olaf GottschalkO 2 Replies Last reply Reply Quote 1
                      • L Offline
                        Likarnik Bronze Member @logger
                        last edited by

                        @logger I don’t think venting is such a bad idea. More posts about crashes and maybe suunto will assign more sources to solve this. Although I unfortunately don’t put high hopes on this. As @zhang965 said it is suunto’s cancer, this happened before race already 😞

                        zhang965Z 1 Reply Last reply Reply Quote 2
                        • Olaf GottschalkO Offline
                          Olaf Gottschalk Bronze Member @logger
                          last edited by

                          @logger this is not venting. Suunto wants this forum for feedback of users and honestly I cannot understand anybody here who is happy with mid activity crashes.

                          This is pretty much the ONLY thing a sports watch must never do. I lose faith in the device immediately, so Suunto should be reacting ASAP and with ALL available dev power to find the cause and fix it.

                          There is a great chance companies DIE from bad software.

                          My “negative” tone you point out comes directly from me being a software dev who takes great pride in the well executed craftsmanship of coding, including tests and a massive amount of care towards not allowing failures. If management of companies like Suunto do not understand what they sell, they will be doomed - and I do not want this.

                          I dislike the attitude “well, it just happens” a lot. 10 years ago with embedded devices being sold that were not able to receive any firmware updates (bug fixes), those companies had no other way than producing quality products.
                          This is a disease right now


                          L 1 Reply Last reply Reply Quote 5
                          • Olaf GottschalkO Offline
                            Olaf Gottschalk Bronze Member @Olaf Gottschalk
                            last edited by

                            @Dimitrios-Kanellopoulos the trouble went on today. 😞

                            I went for another indoor ride, started Zwift and wanted to also start the Race


                            But today: my sensors could not be found at all! While already in the Zwift race, I tried everything: waiting. Switching off connectivity and re-enabling it. The removing the pairing - only to find out the Race could not even pair my sensors again.

                            Then I manually powered off the Race and restarted it.

                            After this procedure, I was able to again pair the sensors.

                            My logs are again sent out to Suunto


                            This is all devastating again.

                            Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 2
                            • zhang965Z Offline
                              zhang965 @Likarnik
                              last edited by

                              @Likarnik said in Here we go again: Race crashes mid activity on trainer indoor ride. This is so sad!:

                              logger I don’t think venting is such a bad idea. More posts about crashes and maybe suunto will assign more sources to solve this. Although I unfortunately don’t put high hopes on this. As @zhang965 said it is suunto’s cancer, this happened before race already 😞

                              Your suunto target user credit getting decreased.

                              Winners Wear Winners

                              L 1 Reply Last reply Reply Quote 0
                              • L Offline
                                Likarnik Bronze Member @zhang965
                                last edited by

                                @zhang965 noooooooo

                                1 Reply Last reply Reply Quote 0
                                • Brad_OlwinB Offline
                                  Brad_Olwin Moderator @Olaf Gottschalk
                                  last edited by

                                  @Olaf-Gottschalk I agree with you 100%, the watches should never crash during an activity, it is simply unacceptable. That was one reason why I purchased my first Ambit and continued with other Suunto watches. I agree with your initial post, it should never happen. You do have folks at Suunto helping you with this, I hope they solve it soon.

                                  Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                  1 Reply Last reply Reply Quote 6
                                  • L Offline
                                    Luis Andés Olmedo Bronze Member @Olaf Gottschalk
                                    last edited by

                                    @Olaf-Gottschalk said in Here we go again: Race crashes mid activity on trainer indoor ride. This is so sad!:

                                    This is pretty much the ONLY thing a sports watch must never do. I lose faith in the device immediately, so Suunto should be reacting ASAP and with ALL available dev power to find the cause and fix it.

                                    Fully agree!! and that is a major issue when you use the watch for trail running in unkown areas


                                    1 Reply Last reply Reply Quote 1
                                    • Dimitrios KanellopoulosD Offline
                                      Dimitrios Kanellopoulos Community Manager @Olaf Gottschalk
                                      last edited by

                                      @Olaf-Gottschalk did you pair the belt with zwift? if yes that is the issue at least from what I see in the logs. The belt was paired with another device?

                                      Community Manager / Admin @Suunto
                                      Creator of Quantified-Self.io
                                      youtube.com/c/dimitrioskanellopoulos
                                      https://instagram.com/dimitrioskanellopoulos
                                      https://www.strava.com/athletes/7586105

                                      Olaf GottschalkO 2 Replies Last reply Reply Quote 1
                                      • Olaf GottschalkO Offline
                                        Olaf Gottschalk Bronze Member @Dimitrios Kanellopoulos
                                        last edited by

                                        @Dimitrios-Kanellopoulos yes. Why?
                                        This H10 has two channels which are independent. Always works like this and didn’t give any problems prior and after.

                                        Olaf GottschalkO 1 Reply Last reply Reply Quote 0
                                        • Olaf GottschalkO Offline
                                          Olaf Gottschalk Bronze Member @Dimitrios Kanellopoulos
                                          last edited by

                                          @Dimitrios-Kanellopoulos In every setup I run the specific H10 HR belt is used with its 2 BT channels.

                                          Outdoors: Wahoo & Race
                                          Indoors: PC & Race

                                          Same as with the power meters.

                                          And
 If that can cause crashes
 That would be absolutely unacceptable.

                                          Mads Hintz-MadsenM 1 Reply Last reply Reply Quote 0
                                          • Olaf GottschalkO Offline
                                            Olaf Gottschalk Bronze Member @Olaf Gottschalk
                                            last edited by

                                            @Dimitrios-Kanellopoulos yes. Why?
                                            This H10 has two channels which are independent. Always works like this and didn’t give any problems prior and after.

                                            How can I see those logs myself?

                                            1 Reply Last reply Reply Quote 0
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