Shimano E-bike systems
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@ttsirkia Thank you for the logs! And apologies for the wrong instructions in our web site. I guess Suunto app user interface has been updated, but not the instructions. Did you have heart rate belt and/or other Bluetooth sensors connected to the watch when the problem occurred?
@kuba1234 Thank you, I think both issues are manifestations of the same problem (Shimano Bluetooth device is continuously disconnected and reconnected). Last update moved the problem to a later stage and maybe made things worse.
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@Raimo-Järvi said in Shimano E-bike systems:
Did you have heart rate belt and/or other Bluetooth sensors connected to the watch when the problem occurred?
No, no other devices. Just the bluetooth connection to the bike and BT connection between phone and the watch. I didn’t try to switch of the BT of the phone.
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Ich habe nun meine erste Uhr zurückgeschickt, selbst nach dem letzten Update war keine Verbindung über Bluetooth möglich, bzw hatte sich die Uhr kurzfristig mit dem Fahrrad verbunden und sich dann aber sofort wieder getrennt.
Dasselbe Problem nun mit der zweiten Uhr, die Bluetooth-Verbindung bricht sofort wieder ab.
Jetzt habe ich ein Lock file von der neuen Uhr an Suunto gesendet, mal sehen ob ich eine Antwort von Suunto bekomme -
@Raimo-Järvi Seeing how this thread hasn’t been updated recently, I just wondered if there have been any fixes / updates to the shimano watch and bike connection issues as detailed by others. I know there was a bluetooth connection update for verticals and race models not so long ago, just wondered if that made any difference. Many thanks.
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@Boss-Hogg-450 Fixing the issue with Shimano e-bike and Di2 SuuntoPlus apps requires another Bluetooth update in the watch. Unfortunately it can’t be fixed just by updating the SuuntoPlus apps. Fix hasn’t been published yet, we’ll post an update here when it’s published.
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@Raimo-Järvi Dear Raimo Järvis, Question from a new Race2 owner who is reluctant to return this great watch. Is there any word on when the Bluetooth update will be rolled out?
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@Fetzer66 said in Shimano E-bike systems:
@Raimo-Järvi Dear Raimo Järvis, Question from a new Race2 owner who is reluctant to return this great watch. Is there any word on when the Bluetooth update will be rolled out?
sorry, It should of course be Race S, not Race2. I just sent a diagnostic log, but couldn’t specify why I did it. Would that help you? If so, how can I send it to you? By the way, I have swapped my shimano steps e6100 for the shimano steps ew-en100 junction-a kit. But my Garmin devices (Edge bike computer and watch) have no problems with it and Shimano also says that you can swap the e6100 with the en100 junction-a kit. I just want to have a clean handlebar, hence the desire to do it with my new Suunto watch.
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Today the shimano app worked on my Suuto race s…but only for 1 seccond !
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It still does not work with software version 2.35.36 (Race S model). I’m a bit disappointed, it shouldn’t be that difficult for something like this to work. I would like to open a support ticket, but I have to work myself at the times when the chat is open.
So we have to keep waiting …
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@FrankyWe Fixing it requires a Bluetooth update that will be included in next watch software update. I’m not sure when exactly, but soon.
Pragmatic Programmer
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hello, I use Suunto 9 Baro, but I was very disappointed that after so long Suunto is not able to solve the problem with the Bluetooth connection. I installed the app successfully in the watch. (Shimano EP8 motor and after connecting, the information connected is displayed for a moment, after a second it disappears and it says disconnection … and separate again it happens all the time and the display on the watch literally flashes, connected, disconnection, connected… please competent either download this app or just do something with it, time is marching on and makes me change my watch to another brand.thanks in advance for any reply
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@kuba1234 ako si to spravil? Prosím?
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@Raimo-Järvi please will the Suunto 9 Baro watch be repaired as well?
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@Martin-Gaal S9B is not receiving any new updates, so nothing will change for you. Maybe compatibility of older watches with this S+ app will be removed if an updated Bluetooth driver is needed.
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@Martin-Gaal said in Shimano E-bike systems:
hello, I use Suunto 9 Baro, but I was very disappointed that after so long Suunto is not able to solve the problem with the Bluetooth connection. I installed the app successfully in the watch. (Shimano EP8 motor and after connecting, the information connected is displayed for a moment, after a second it disappears and it says disconnection … and separate again it happens all the time and the display on the watch literally flashes, connected, disconnection, connected… please competent either download this app or just do something with it, time is marching on and makes me change my watch to another brand.thanks in advance for any reply
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@Raimo-Järvi I have just installed lates update for Sunnto Race S 2.37.34 and it seems to fixed the problem with connection to bike when checking in garage, I will need to take a bike for a ride to confirm that it is not dropping conenction then
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@Rafał-Bełzowski 2.37.34 should include fix for the connection issue, but I don’t work for Suunto anymore, so I don’t have any inside information. If it works in garage, then the issue has probably been fixed.
As @isazi said, S9B is not getting any updates, and the only chance of fixing the connection issue for S9B is that it gets fixed in Shimano side. Also note that connection works for some Shimano devices even without the fix (don’t ask which ones).
